Morgan's

"I spoke to plaintiff in regards to this complaintShe has received her refund and is upset about the way the dialogue between herself and the agent turned outAfter further investigation; I have determined that there is no issue in regards to payment and the services provided for said servicesIn my opinion, there was unacceptable behavior from both our rep and the party that filed the complaintIn short it got heated and neither party conducted themselves as best they couldFrom our side, a verbal apology has been made directly to the plaintiffShe told me that she has received satisfaction and appreciates our efforts to address this issueWe regard this matter as now closed." [redacted] L [redacted] Southern State Insurance Services

In this instance the party that levied the complaint was in the rightThere was a system error combined with a lapse of oversight on our part and as we are a high volume business; this went unnoticed.This is a very rare and reasonably embarrassing mistake that we deeply regret.We have already issued a full refund in the amount of $2,285.00.Once again we offer our deepest apologies

"I spoke to plaintiff in regards to this complaintShe has received her refund and is upset about the way the dialogue between herself and the agent turned outAfter further investigation; I have determined that there is no issue in regards to payment and the services provided for said services In my opinion, there was unacceptable behavior from both our rep and the party that filed the complaintIn short it got heated and neither party conducted themselves as best they couldFrom our side, a verbal apology has been made directly to the plaintiffShe told me that she has received satisfaction and appreciates our efforts to address this issueWe regard this matter as now closed." [redacted] L [redacted] Southern State Insurance Services

"I spoke to plaintiff in regards to this complaintShe has received her refund and is upset about the way the dialogue between herself and the agent turned outAfter further investigation; I have determined that there is no issue in regards to payment and the services provided for said services
In my opinion, there was unacceptable behavior from both our rep and the party that filed the complaintIn short it got heated and neither party conducted themselves as best they couldFrom our side, a verbal apology has been made directly to the plaintiffShe told me that she has received satisfaction and appreciates our efforts to address this issueWe regard this matter as now closed."*** L*** Southern State Insurance Services

"I spoke to plaintiff in regards to this
complaintShe has received her refund and is upset about the way the dialogue between herself and the agent turned outAfter further investigation; I have determined that there is no issue in regards to payment and the services provided for said servicesIn my opinion, there was unacceptable behavior from both our rep and the party that filed the complaintIn short it got heated and neither party conducted themselves as best they couldFrom our side, a verbal apology has been made directly to the plaintiffShe told me that she has received satisfaction and appreciates our efforts to address this issueWe regard this matter as now closed."*** L***
Southern State Insurance Services

In this instance the party that levied the complaint was in the rightThere was a system error combined with a lapse of oversight on our part and as we are a high volume business; this went unnoticed.This is a very rare and reasonably embarrassing mistake that we deeply regret.We have
already issued a full refund in the amount of $2,285.00.Once again we offer our deepest apologies

In this instance the party that levied the complaint was in the rightThere was a system error combined with a lapse of oversight on our part and as we are a high volume business; this went unnoticed.This is a very rare and reasonably embarrassing mistake that we deeply regret.We have already
issued a full refund in the amount of $2,285.00.Once again we offer our deepest apologies

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I have received the refund amount and consider this complaint resolved
Regards,
*** ***