Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Re CASE ID [redacted] We have followed up and issued a refund check even though we highly disagree with her statementsIt is not worth arguing overShe was given very detailed explicit river instructions (by the owner) with a map and did not follow the channels that was the safest route to avoid tippingThere in no way was a two hour wait; we had to get our people to her location and it was not more than an hourThere was not an easy way to access the river from where she was located and we responded as quickly as possible There were no safety issues, and people often tip their canoesWe send hundreds of people down the river and have thousands of satisfied customersPart of canoeing/kayaking is tipping and she over reacted in an extreme way The only reason we are issuing a refund is because she is the kind of vindictive person that won't listen to reason and will continue until she gets her way This is a case where we hope this customer does not return Thank you, Moira M [redacted] Morgans Canoe and Outdoors
First and foremost, we apologize for any inconveniences,...
unpleasantries, or mistakes made on our business' part. With that being said, please take the time to read our response and understand the acts we are taking to better this situation and prevent it from happening again in the future.
Most importantly, we agree here that the main problem is the way our website is worded, which we are currently changing. It is important, however, to know and understand that our cabins are here to meet basic needs; they aren't for luxury. Our goal is to keep the Morgan's family-oriented so that we provide a place to bond and reconnect with those around you.
Our staff is always quick to clean or repair anything requested by the customer, but unfortunately this email was the first time we heard these complaints. We are, however, still going to move forward to improve future experiences. To do so, we have purchased four new grills (one gas and three charcoal) and removed the swings for repairs.
Regarding the "pest" problem, our staff cleans the bathroom every morning and night and in between when necessary. Unfortunately, because our location is built to be "outdoorsy," bugs are just part of the experience. The showers are regularly cleaned and just sustained water treatment in order to help with the stated problems.
As previously mentioned, it is unfortunate that we are just now hearing about these problems, because we could have worked something out before. Regarding the refund, we will return one night's stay at the cabin, which is $69.55 after tax regularly.
To conclude, we apologize for the problems, we wish we had heard of these issues earlier and we understand it to be a miscommunication, and we are making changes to prevent this in the future.
Thank you in advance for taking the time to hear us out.
Blessings,
Re CASE ID [redacted] We have followed up and issued a refund check even though we highly disagree with her statements. It is not worth...
arguing over. She was given very detailed explicit river instructions (by the owner) with a map and did not follow the channels that was the safest route to avoid tipping. There in no way was a two hour wait; we had to get our people to her location and it was not more than an hour. There was not an easy way to access the river from where she was located and we responded as quickly as possible. There were no safety issues, and people often tip their canoes. We send hundreds of people down the river and have thousands of satisfied customers. Part of canoeing/kayaking is tipping and she over reacted in an extreme way. The only reason we are issuing a refund is because she is the kind of vindictive person that won't listen to reason and will continue until she gets her way. This is a case where we hope this customer does not return. Thank you, Moira M[redacted] Morgans Canoe and Outdoors
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
I wanted to share some of my experiences while recently at Ted Russell Ford:
1. The staff was outstanding and well mannered.
2. No pressure was exerted on me to buy.
3. They had an excellent selection to choose from..
4. My experience at the dealership was friendly and productive.
5. Staff were able to answer all of my questions.
6. Thomas and Chuck were professionals in every regards.
7. This is not the first time I have visited/purchased a vehicle from Russell For.
8. If by change , one of the sales staff cannot answer a question, the Service Manager/Loan Manager or other staff could be counted on to find an answer.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Re CASE ID [redacted] We have followed up and issued a refund check even though we highly disagree with her statementsIt is not worth arguing overShe was given very detailed explicit river instructions (by the owner) with a map and did not follow the channels that was the safest route to avoid tippingThere in no way was a two hour wait; we had to get our people to her location and it was not more than an hourThere was not an easy way to access the river from where she was located and we responded as quickly as possible There were no safety issues, and people often tip their canoesWe send hundreds of people down the river and have thousands of satisfied customersPart of canoeing/kayaking is tipping and she over reacted in an extreme way The only reason we are issuing a refund is because she is the kind of vindictive person that won't listen to reason and will continue until she gets her way This is a case where we hope this customer does not return Thank you, Moira M [redacted] Morgans Canoe and Outdoors
First and foremost, we apologize for any inconveniences,...
unpleasantries, or mistakes made on our business' part. With that being said, please take the time to read our response and understand the acts we are taking to better this situation and prevent it from happening again in the future.
Most importantly, we agree here that the main problem is the way our website is worded, which we are currently changing. It is important, however, to know and understand that our cabins are here to meet basic needs; they aren't for luxury. Our goal is to keep the Morgan's family-oriented so that we provide a place to bond and reconnect with those around you.
Our staff is always quick to clean or repair anything requested by the customer, but unfortunately this email was the first time we heard these complaints. We are, however, still going to move forward to improve future experiences. To do so, we have purchased four new grills (one gas and three charcoal) and removed the swings for repairs.
Regarding the "pest" problem, our staff cleans the bathroom every morning and night and in between when necessary. Unfortunately, because our location is built to be "outdoorsy," bugs are just part of the experience. The showers are regularly cleaned and just sustained water treatment in order to help with the stated problems.
As previously mentioned, it is unfortunate that we are just now hearing about these problems, because we could have worked something out before. Regarding the refund, we will return one night's stay at the cabin, which is $69.55 after tax regularly.
To conclude, we apologize for the problems, we wish we had heard of these issues earlier and we understand it to be a miscommunication, and we are making changes to prevent this in the future.
Thank you in advance for taking the time to hear us out.
Blessings,
[redacted]Morgan's Canoe and Outdoor Adventures
Re CASE ID [redacted] We have followed up and issued a refund check even though we highly disagree with her statements. It is not worth...
arguing over. She was given very detailed explicit river instructions (by the owner) with a map and did not follow the channels that was the safest route to avoid tipping. There in no way was a two hour wait; we had to get our people to her location and it was not more than an hour. There was not an easy way to access the river from where she was located and we responded as quickly as possible. There were no safety issues, and people often tip their canoes. We send hundreds of people down the river and have thousands of satisfied customers. Part of canoeing/kayaking is tipping and she over reacted in an extreme way. The only reason we are issuing a refund is because she is the kind of vindictive person that won't listen to reason and will continue until she gets her way. This is a case where we hope this customer does not return. Thank you, Moira M[redacted] Morgans Canoe and Outdoors
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I wanted to share some of my experiences while recently at Ted Russell Ford:
1. The staff was outstanding and well mannered.
2. No pressure was exerted on me to buy.
3. They had an excellent selection to choose from..
4. My experience at the dealership was friendly and productive.
5. Staff were able to answer all of my questions.
6. Thomas and Chuck were professionals in every regards.
7. This is not the first time I have visited/purchased a vehicle from Russell For.
8. If by change , one of the sales staff cannot answer a question, the Service Manager/Loan Manager or other staff could be counted on to find an answer.
Frank