Morgan's Tree Service

Customer has been fully refunded for late fees.  Case has been resolved.

RTR RESPONSE: Customer emailed RTR’s Collection department on 11/**/2016 because customer’s items were stolen from her car.  Customer had agreed to Terms of Service regarding policy for stolen items.  Customer was told by Collections that customer would be charged the initial retail value...

at 70%.  RTR Unlimited FAQ regarding lost or stolen item:WHAT HAPPENS IF I LOSE OR DAMAGE AN ITEM?Your monthly fee includes insurance for minor mishaps and general wear and tear. Significant damage, lost items and theft are not covered. In those cases, you’ll be charged 70% of the retail price of the items.RTR cannot change policy, customer is responsible to pay for the stolen items.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. HOWEVER, this company's communication with the customer is TERRIBLE.  I am only accepting this matter as resolved because my money was finally refunded.  But the point that is being ignored by them is that I was told by the representative that they would communicate to Collections to not place a hold on my account because THEIR company messed up and didn't send the return label.  They also sent two dresses to me missing the belt that was supposed to come with it.  
Sincerely,
[redacted]

The customer placed a 4 day rental with Rent The Runway on January [redacted] 2016 at 11:10 AM. The rental period was from January 1[redacted] - January [redacted]. On 1/**/16 the customer called Rent The Runway stating that she called earlier to request a return label and never received one and was now being charged a...

late fee for the absence of her rental. Below is a detailed outline of the events and the order they took place in: On January [redacted] 2016 the customer received order number [redacted], a 4 day rental which was due back to Rent The Runway on January [redacted] 2016. Rent The Runway never received the dress until, February * 2016. Our rental policy states that for every day past the rental return date the customer will be charged  $50.00 a day until the merchandise is received  back. The customer reached out to Rent The Runway on 1/**/16 stating that she spoke to an agent who promised her a return label and never received one and was now being charged a late fee for the absence of her rental. The agent contacted collections and the collections agent stated that the refund cannot be processed until the merchandise is back in the possession of Rent The Runway. The customer was charged $200.00 in total, $50.00 dollars per day, from January [redacted] 2016 - January [redacted] 2016. The customer received the return label on 1/**/2016 and sent the merchandise back to Rent The Runway on 1/**/2016 at 9:38 A.M. On February [redacted] 2016, the customer was refunded $200.00 in full back to her Credit Card, Rent The Runway received the merchandise back to headquarters on February *, 2016 at 10:00 AM.This case has been marked as closed and negotiated.For reference, the sections pertaining to the late fee policy can be found below. All customers are required to agree to these terms before renting.In the terms and services, Rent the Runway outlines the Late Fee Policy which states the following:RENTAL FEE. The rental fee (“Rental Fee”) for the Product will be the total of the rental fee, insurance charges and delivery charges listed on the Site or App for your rental of the Product. When you place your rental order for a Product, you hereby authorize RTR to charge your payment card for the Rental Fee. RTR will charge your payment card the amount of the Rental Fee immediately upon your rental order. A reservation of a Product on the Site or App is an order for the rental of that Product, regardless of how far in advance that Product is reserved. In addition, at the time of your rental order for a Product, you hereby authorize RTR to charge your payment card for an amount equal to 200% of the original retail value of the Product (when new) set forth on the Site or App (“Retail Value”) plus applicable sales taxes; provided that RTR will only charge your payment card for an amount greater than the Rental Fee as described below. Rental Fees exclude all federal, state and local taxes, GST, fees, customs, duties, levies and other governmental assessments, all of which shall be paid by you directly or, if paid by RTR, shall be paid by you to RTR in connection with your rental order.RETURN PACKAGING. With delivery of the Product, RTR will provide you with a pre-paid, pre-addressed RTR carrying case or mailing envelope (as the case may be) as well as instructions for your use in returning the Products to RTR (“Return Packaging”). The RTR carrying case is not yours to keep. If the RTR carrying case is not returned you will be charged a $50 fee (details below under “Lost Return Packaging”).RETURN OF THE PRODUCTS; EXTENSIONS. You agree to return the Products to RTR in the Return Packaging on or before the return date for the Products that are identified in the online invoice for your order. You may extend your order for a Product on the Site, App or by phone to RTR; provided that any extensions are subject to other orders for that Product and to pre-payment of the additional Rental Fee applicable to that Product for the period of time of the extension. You must return the Product by delivering the Product in the Return Packaging to a UPS store located in the United States by 12 p.m. on or before the date that the Product is due.LATE FEES. If you return the Products late or not at all, a late fee of fifty dollars ($50.00) will be charged to the payment card you used to pay the Rental Fee or to any other payment card included in your account information that you have provided to RTR for every day that you are late returning the Products, and you agree to pay such late fees, up to an amount not to exceed 200% of the Retail Value plus applicable sales tax (plus the Rental Fee). The late fee is payable for each order of Products that is not returned when due, not for each Product that is the subject of the order that is late. If you have not returned a Product within twenty (20) days after the return date for the Product, your late return will be considered a non-return and RTR will charge your payment card the maximum late fee set forth in this Section 2(B), less any late fees that you have already paid, plus applicable sales tax.PAYMENT OF 200% RENTAL VALUE RTR will not charge you for more than an amount equal to 200% of the Retail Value plus the Rental Fee, in the aggregate, for any charges arising under this Section 2(B), excluding collection costs. If you pay RTR an amount equal to 200% of the Retail Value under this Section 2(B) and you still possess the Product, the Product is yours to keep, though on an “AS IS” basis without warranty of any kind. For the avoidance of doubt, the limitations of this clause shall not apply to the Rental Fee, which is charged separately from, and in addition to, any other charges payable by you pursuant to this Section 2(B).

Response: Remaining Unlimited Item has been removed from the customer’s Queue. We have gone into her account and manually removed her from our advertising/alert emails.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was led to believe that I could keep the same dress for the two weeks and not have to mail it back until the end of the 2d week. I asked about this specifically since I knew I would be traveling for both weeks and wearing the dress in the middle of my trip, and unable to mail it back until the end of the 2d week. The company's explanation is not how the rental was explained to me.  Thank you for your continued work on my behalf.  [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
 
[redacted] [redacted] [redacted] [redacted]...

[redacted] [redacted] [redacted]. RTR RESPONSE Customer placed order [redacted] on 1/**/17 including 3 dresses, two accessories, and a seamless bra for delivery on 1/**/17. When the seamless bra did not arrive along with the rentals on 1/**/17, the customer contacted Customer Service on 1/**/17 expressing her frustration with the delay and was instructed to keep the item in addition to a refund.  The customer was also offered a full merchandise credit for the rentals which does not expire and can be used at any time.  The customer contacted Customer Service again on 3/**/17 looking to receive a refund and confirmed that she had filed a chargeback claim with her banking institution. After further review the customer was refunded by management for the full amount of the order ($179.23) and she can expect to receive this refund within 3-5 business days.  This case has been resolved.

The customer placed an order with Rent the Runway on October [redacted], 2015, for the “Noir Timeless Love Gown”in two sizes, which totaled $97.93 to the credit card on file. The customer placed her rental to arrive on 11/**/2015 with a return date of 12/**/2015. Upon checkout, the customer agreed to Rent...

the Runway’s Terms and Services which explains the company’s cancellation policy.On November [redacted], 2015 at 1:49 PM the customer adjusted the rental period to start on 12/*/2015. The customer then contacted Rent the Runway via phone at 1:54 PM to request a cancellation for a refund to her credit card because she was cancelling more than 30 days in advance of her rental start date. The call was escalated to a manager and as a courtesy was refunded in full $97.93 to the credit card on file.This case has been marked resolved and the final solution has been negotiated.Below is a detailed outline of the events and the conclusion of this interaction:On November [redacted] at 1:49 PM, the customer used the Self-Service Feature on the Rent the Runway website to adjust her rental period from November [redacted] to December [redacted]. On November [redacted], at 1:54 PM the customer called Rent the Runway and spoke to an associate about cancelling her order for a refund to the Credit Card. The associate informed the customer her order had just been adjusted and the original rental start date was within 30 days so the cancellation would be for a merchandise credit to the customer’s Rent the Runway account. The call was escalated to a senior manager, who reiterated the cancellation policy. The customer cursed at the manager and demanded executives’ contact information. At 2:40 PM, on November [redacted], another senior manager from Rent the Runway called the customer back. The customer continued to use profanities. The manager issued the refund as a one time courtesy to the credit card on file in the amount of $97.93.At 8:48 PM, on November [redacted], the customer emailed Rent the Runway stating a refund for the cancellation should not have been an issue, the refund should post to the bank account in 3 business days, and that a claim had been filed with the bank and with the Revdex.com.At 11:06 PM, on November [redacted], a Rent the Runway representative responded to the email, stating the refund had been issued, and as a courtesy as the cancellation was within 30 days of the original rental start date. On November [redacted], at 5:49 the customer responded stating that she was within the terms of our cancellation policy because “ delivery date isn't specified as to whether it's the original or not.This case has been marked as resolved and the final solution has been negotiated.For reference, the sections pertaining to the cancellation policy can be found below. All customers are required to agree to these terms before renting.In the terms and services, Rent the Runway outlines the Cancellation Policy which states the following:CANCELLATION POLICY. You may cancel your rental order subject to the following cancellation fees and policies: If you cancel thirty (30) or more days in advance of the delivery date, there is no cancellation fee and you will receive a full refund issued to the payment card you used for the order.If you cancel less than thirty (30) days but more than fourteen (14) days in advance of the delivery date, you will not receive any refund, but you will receive a full credit to your RTR account for the Rental Fee associated with the cancelled order. This credit can be applied to any future RTR rental.If you cancel fourteen (14) or fewer days in advance of the delivery date, you will receive a credit to your RTR account for the Rental Fee associated with the cancelled order, minus a cancellation fee of $9.95.

Customer placed order to arrive on September [redacted], 2016 and return onSeptember [redacted], 2016.  Customer returned order through hotel,resulting in late fees as hotel did not have [redacted] pick up option.Customer agreed to Terms of Service at checkout which advises not toreturn via third party such as a hotel, as customer is stillresponsible for a timely return.  Order was 6 days late, customer wassent an invoice of charges.  Customer was held responsible for latefees, case has been resolved. RETURNING MY ORDERLate Fee PolicyWhy on-time returns are importantWe take pride in meeting and exceeding the expectations of all of ourcustomers by providing an exceptional experience that begins with anon-time delivery. When a dress or accessory is not returned to us ontime by a customer, or is lost or stolen, it impacts our ability todeliver on our promises to other customers and it harms our business.Because our products are unique and not replaceable, we cannotpurchase additional products to fulfill orders due to late returns. Werely on our customers to return our products on time so that we canensure other customers will have their dress for their event. Pleasereview our Late Fee Policy below which explains how to return yourrental products and outlines the late fees charged for late returns.How do I return my order?The date to send back your rental items is stated in your onlineinvoice. In order to avoid a late fee:Send back the products you rented in the return packaging provided toyou by Rent the Runway.The return service provider for all orders is [redacted].Returns must be dropped off at a [redacted] store located in the UnitedStates by 12 p.m. on or before the return date specified in yourorder. This ensures that your package will be scanned by [redacted] by thenext day and returned to Rent the Runway on time. Rent the Runway willnot cover additional fees incurred due to international shipping.Please note that you are liable for any late fees incurred, regardlessof any third party involved with the return. Do not leave your rentalswith any third party (hotel, mail room, friend) for return.If you lose the return packaging, you are responsible for returningthe item at your own expense by the expected return date, andproviding Rent the Runway with a tracking number. Returns should besent to the following address:Rent the Runway[redacted]
[redacted]If you lose or fail to return the Rent the Runway blue carrying case,you will be charged $50.Late FeesIf you return your rental items late or do not return them at all, alate fee of $50 per day will be charged to the credit card you usedfor the order (or to any other credit card included on your account).You will be charged up to 200% of the retail value of the products youordered, plus applicable sales tax. This late fee is in addition tothe rental fee for the products.The late fee is payable for each order that is not returned when due,not for each product. For example, if you rented two items in oneorder, you will be charged $50 per day, not $100 per day in late fees.If you have not returned a rental item within 20 days after the returndate, your late return will be considered a non-return and Rent theRunway will charge your credit card or debit card the maximum latefee, less any fees, plus applicable sales tax that you have alreadypaid.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 It's true that they returned my money (eventually), but not after over a week of stress and several hours of wasted time at work trying to get a hold of someone and get an explanation. They are the REASON I had to cancel my credit card in the first place because they kept charging it without any explanation or contact. Absolutely ridiculous and unprofessional. A simple apology would be great. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] [redacted]
[redacted]
[redacted]
[redacted]
[redacted]...

[redacted]
[redacted] RTR RESPONSE: Customer placed 8-day rental order #[redacted] to arrive on 12/**/2016.  This order was due to be post-marked via [redacted] on 01/**/2017.  Customer agreed to RTR’s Terms of Service at checkout which outlines Late Fee Policy.Customer’s order was scanned back to RTR’s fulfillment center on 01/**/2017, making it a late return. Customer was charged $536.25 in late fees.  Collections reached out to customer via phone on 01/**/2017 but customer’s voicemail box is full. Collections has authority over late fee charges and has reached out to work with customer via phone and email.This case is still ongoing.RTR’s Late Fee Policy:RETURN OF THE PRODUCTS; EXTENSIONS. You agree to return the Products to RTR in the Return Packaging on or before the return date for the Products that are identified in the online invoice for your order. You may extend your order for a Product on the Site, App or by phone to RTR; provided that any extensions are subject to other orders for that Product and to pre-payment of the additional Rental Fee applicable to that Product for the period of time of the extension. You must return the Product by delivering the Product in the Return Packaging to a [redacted] store located in the United States by 12 p.m. on or before the date that the Product is due. We are not responsible for any personal or other items left in the Products or which are returned to RTR in the Return Packaging. If you believe you have accidentally or otherwise sent us any such items, please contact customer service as soon as possible at [redacted]. Our staff may assist in attempting to locate such items at a customer’s request, but are not obligated to and assume no liability for doing so.LATE FEES. If you return the Products late or not at all, a late fee of fifty dollars ($50.00) will be charged to the payment card you used to pay the Rental Fee or to any other payment card included in your account information that you have provided to RTR for every day that you are late returning the Products, and you agree to pay such late fees, up to an amount not to exceed 200% of the Retail Value plus applicable sales tax (plus the Rental Fee). The late fee is payable for each order of Products that is not returned when due, not for each Product that is the subject of the order that is late. If you have not returned a Product within twenty (20) days after the return date for the Product, your late return will be considered a non-return and RTR will charge your payment card the maximum late fee set forth in this Section 2(B), less any late fees that you have already paid, plus applicable sales tax.PAYMENT OF 200% RENTAL VALUE RTR will not charge you for more than an amount equal to 200% of the Retail Value plus the Rental Fee, in the aggregate, for any charges arising under this Section 2(B), excluding collection costs. If you pay RTR an amount equal to 200% of the Retail Value under this Section 2(B) and you still possess the Product, the Product is yours to keep, though on an “AS IS” basis without warranty of any kind. For the avoidance of doubt, the limitations of this clause shall not apply to the Rental Fee, which is charged separately from, and in addition to, any other charges payable by you pursuant to this Section 2(B).

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseRent the Runway should send a notice that the package has not been received and notify the customer that they will begin receiving late charges. This would allow the customer to follow up on the status of the shipment. However, RTR does not do this so they can collect usury late fees to the detriment of the customer. The fees charged are not at all in portion to the value of the item rented. The policy is horrific and the customer service is worse. The business practice around fees is not clearly defined and evident on the website and not explicitly communicated to the customer nor, as mentioned above, once the fees begin being incurred, the customer is not notified until hundreds of $$ in fees have already been incurred. How is this practice acceptable?  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

** 
[redacted]
[redacted]
[redacted] 
[redacted] 
[redacted]
[redacted]
[redacted]
[redacted]
 
[redacted]Customer’s attorney contacted RTR Legal team on...

10/*/2017. This matter has been resolved.

RTR RESPONSE Customer placed Order #[redacted] on 10/*/2017 for delivery on 10/**/2017. Due to a non-return by the previous renter, the customer’s primary size was not available for delivery on the desired date. To ensure that the customer was able to receive an additional option in time for her...

event, RTR sent a replacement style in place of this item and emailed the customer on 10/**/2017 informing her of the sudden change. On 11/*/2017 a member of the Customer Experience management team reached out to the customer to express our sincerest apologies for the poor experience and offered a promotion code for the customer’s next rental. RTR would like to, again, apologize for any inconvenience this may have caused and appreciate the customer’s feedback regarding our service, as we are always looking for ways to improve and optimize our business. This matter has been resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

RTR RESPONSECustomer placed Order # [redacted] on 8/**/2017 for a gown from our seasonal clearance sale. Per our Terms of Service regarding clearance purchases , “PRODUCTS ARE USED; ALL SALES ARE FINAL AND “AS IS.” You acknowledge and agree that only those Products designated by us on the Site or App...

as available for purchase are eligible for purchase by you. EXCEPT FOR INTIMATES, SHAPEWEAR AND BEAUTY PRODUCTS, THE PRODUCTS FOR SALE HAVE BEEN PREVIOUSLY RENTED BY OTHER CUSTOMERS AND ARE NOT NEW. RTR will professionally clean and inspect the Products before they are delivered to you. However, all Products are sold on an “as is” basis, without any warranty whatsoever, and all Product sales are final.”Customer contacted RTR on 8/**/2017 stating that the zipper of the gown was broken and was subsequently informed of the final sale policy by Customer Service. On 8/**/2017 the customer was contacted by management and offered a reimbursement of up to $20 for any repairs made to the gown with  proof of receipt, in addition to a 15% off refund for the inconvenience. When the customer was not pleased with the offered solution, our Customer Experience provided the option of sending out a replacement item upon receipt of the gown in question. At this time, we have not yet heard back from the customer. This case has been resolved.

Customer was given a full refund for late fees on 6/**/16.  Customer had cancelled card associated with refund, so Collections Department advised customer to contact bank to have the funds transferred to customer’s updated card.     This case has been resolved.

The customer placed an order with Rent The Runway for a 4 day rental from December [redacted] - December [redacted]  order #[redacted]. The customer was charged 64.80 to her [redacted] Card. The customers return date for the rental, was December [redacted] 2015.  Rent the Runway relies on customers to send their...

merchandise back by the end of their rental period, these are time sensitive rentals and mostly likely need to be sent out to another customer within a small time period. The customer states that Fed Ex was the shipping company we use, unfortunately the shipping label we offered to the customer was [redacted]. UPS did not receive the package until 12/**/2015, two days past the due date of the customers rental. This resulted in a $54.00 dollar late fee. On Monday January [redacted] 2016 3:20 PM the customer e-mailed in about an e-mail she received from Rent The Runway stating there was a charge made to the credit card on file for a $54.00 late fee, a collections team member answered the customer at 4:44 PM on January [redacted] 2016. The collections e-mail states: Thank you for getting back to us. Your order needed to be scanned in by 12/**, but wasn't postmarked until 12/**, making the order two days late.If you believe this is an error, please reply with the following information:1. Drop off date and approximate time2. Exact address of drop off location3. Drop off method (ex. drop box, store, third party)From there, we would be happy to look further into this matter and resolve it as soon as possible. If you have any questions or concerns, let me know and I would be more than happy to help.Fashionably Yours,Rent the Runway CollectionsAfter this e-mail we have had no further communication with the customer, Collections offered to do an investigation involving this issue,we did not receive any further information. This case has been marked as resolved and the final solution has been negotiated. For reference, the sections pertaining to rental policies and returns is below:In the terms of services, Rent the Runway outlines:COLLECTIONS. If you do not pay the amounts you owe to RTR when due, then RTR will need to institute collection procedures. You agree to pay RTR’s costs of collection, including without limitation reasonable attorneys' fees.RENTAL FEE. The rental fee (“Rental Fee”) for the Product will be the total of the rental fee, insurance charges and delivery charges listed on the Site or App for your rental of the Product. When you place your rental order for a Product, you hereby authorize RTR to charge your payment card for the Rental Fee. RTR will charge your payment card the amount of the Rental Fee immediately upon your rental order. A reservation of a Product on the Site or App is an order for the rental of that Product, regardless of how far in advance that Product is reserved. In addition, at the time of your rental order for a Product, you hereby authorize RTR to charge your payment card for an amount equal to 200% of the original retail value of the Product (when new) set forth on the Site or App (“Retail Value”) plus applicable sales taxes; provided that RTR will only charge your payment card for an amount greater than the Rental Fee as described below. Rental Fees exclude all federal, state and local taxes, GST, fees, customs, duties, levies and other governmental assessments, all of which shall be paid by you directly or, if paid by RTR, shall be paid by you to RTR in connection with your rental order.RETURN PACKAGING. With delivery of the Product, RTR will provide you with a pre-paid, pre-addressed RTR carrying case or mailing envelope (as the case may be) as well as instructions for your use in returning the Products to RTR (“Return Packaging”). The RTR carrying case is not yours to keep. If the RTR carrying case is not returned you will be charged a $50 fee (details below under “Lost Return Packaging”).RETURN OF THE PRODUCTS; EXTENSIONS. You agree to return the Products to RTR in the Return Packaging on or before the return date for the Products that are identified in the online invoice for your order. You may extend your order for a Product on the Site, App or by phone to RTR; provided that any extensions are subject to other orders for that Product and to pre-payment of the additional Rental Fee applicable to that Product for the period of time of the extension. You must return the Product by delivering the Product in the Return Packaging to a UPS store located in the United States by 12 p.m. on or before the date that the Product is due.LATE FEES. If you return the Products late or not at all, a late fee of fifty dollars ($50.00) will be charged to the payment card you used to pay the Rental Fee or to any other payment card included in your account information that you have provided to RTR for every day that you are late returning the Products, and you agree to pay such late fees, up to an amount not to exceed 200% of the Retail Value plus applicable sales tax (plus the Rental Fee). The late fee is payable for each order of Products that is not returned when due, not for each Product that is the subject of the order that is late. If you have not returned a Product within twenty (20) days after the return date for the Product, your late return will be considered a non-return and RTR will charge your payment card the maximum late fee set forth in this Section 2(B), less any late fees that you have already paid, plus applicable sales tax.PAYMENT OF 200% RENTAL VALUE RTR will not charge you for more than an amount equal to 200% of the Retail Value plus the Rental Fee, in the aggregate, for any charges arising under this Section 2(B), excluding collection costs. If you pay RTR an amount equal to 200% of the Retail Value under this Section 2(B) and you still possess the Product, the Product is yours to keep, though on an “AS IS” basis without warranty of any kind. For the avoidance of doubt, the limitations of this clause shall not apply to the Rental Fee, which is charged separately from, and in addition to, any other charges payable by you pursuant to this Section 2(B).LOST RETURN PACKAGING. If you lose the Return Packaging, you will be responsible for returning the item at your own expense by the expected return date, and providing RTR with a tracking number. Also, if you lose or fail to return the RTR carrying case you will be charged $50. If you still possess the RTR carrying case, it is yours to keep, though on an “AS IS” basis without warranty of any kind. For the avoidance of doubt, the limitations of this clause shall not apply to the Rental Fee, which is charged separately from, and in addition to, any other charges payable by you pursuant to this Section 2(B).

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
  I went to use my promo code 12/**/2016 & couldn't although it was NOT expired. I spent 3 days in an email exchange with Michele about my free rental + accessory promised by Janna in May 2015 after the first time RTR deactivated my promo code. I was offered a merchandise credit that I feel is insignificant. This required me to create a new RTR account (first account is too mature) & I was asked to provide credit card info. I wouldn't. The RTR system won't allow them to reactivate my promo code or add a merchandise credit without a credit card on file. There was no price limitation for my promo code. RTR offered a merchandise credit that wouldn't even cover the rental fee for the dress I wanted for NYE (unavailable by then). I bought a dress since we were leaving town. Rachel from RTR called before vacation & promised to get it worked out with a "dummy" credit card. I got a few random order confirmation emails for items I didn't rent with the wrong address to get the merchandise credit processed. I may never even use it. I have PTSD dealing with RTR.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]