Morgan's

"I spoke to plaintiff in regards to this complaint. She has received her refund and is upset about the way the dialogue between herself and the agent turned out. After further investigation; I have determined that there is no issue in regards to payment and the services provided for said services....

In my opinion, there was unacceptable behavior from both our rep and the party that filed the complaint. In short it got heated and neither party conducted themselves as best they could. From our side, a verbal apology has been made directly to the plaintiff. She told me that she has received satisfaction and appreciates our efforts to address this issue. We regard this matter as now closed."[redacted] L. [redacted] Southern State Insurance Services

"I spoke to plaintiff in regards to this...

complaint. She has received her refund and is upset about the way the dialogue between herself and the agent turned out. After further investigation; I have determined that there is no issue in regards to payment and the services provided for said services. In my opinion, there was unacceptable behavior from both our rep and the party that filed the complaint. In short it got heated and neither party conducted themselves as best they could. From our side, a verbal apology has been made directly to the plaintiff. She told me that she has received satisfaction and appreciates our efforts to address this issue. We regard this matter as now closed."[redacted] L. [redacted] 
Southern State Insurance Services

In this instance the party that levied the complaint was in the right. There was a system error combined with a lapse of oversight on our part and as we are a high volume business; this went unnoticed.This is a very rare and reasonably embarrassing mistake that we deeply regret.We have already...

issued a full refund in the amount of $2,285.00.Once again we offer our deepest apologies