Mori Furniture Design

I am rejecting this response because:I am responding now to the owner of the little car wash I appreciate him getting into this issue since he is the owner and the proverbial buck starts with him It does seem however that he is trying to intimidate, but that is fine I have dealt with much more difficult issues in my life than him If you don't like the comments about your employees that is really to bad, this is America and truth is truth You say that customers cannot expect cashiers to see every possible potential issue on cars coming through and yet you expect customer who are driving to the wash entrance to see your little sign This is humorous and insulting If you survey your customers you would see that nobody reads the sign because they are not meant to Its just a legal maneuver to get out of paying claims Research of [redacted] and Revdex.com claims against your business confirms this You can give an ultimatum but you will pay half of parts and labor This has to be in writing since I know how much writing means to you on your warning signs It would be nice if you would state that cars older than five years shouldn't use your wash This wouldn't be prudent since I am sure these "old cars" compromise a large quantity of your businessYou can say how much customer service means to you, but the truth is your employees and yourself only responded when the issue was escalated by me I am not going to let this issue go and I will not be silenced I stand up for the hoards of others who for whatever reason chose not to fight If I ever find out that one of your employees speaks to my wife like your manager did there will be an issue Age discrimination and verbal bullying are taken very seriously by my family and by society as a whole

We have contacted the customer in regards to this reviewThe customer’s son was involved in Hurricane Irma and suffered damages as a resultThe windshield warranty applies only to workmanship and materials, but does not apply to damages caused by natural disastersWe wanted to take care of the customer because of the hardship that they have endured in multiple areas of their life due the results of Hurricane Irma and refunded them the total cost of the windshield and the laborThe customer has been informed that we have submitted for the entire cost to be refundedOur thoughts and prayers are with the victims of the hurricane and hope our service has made the recovery process a little easier.Thanks, [redacted]

A regional manager from QuickQuack reached out to me, and they are refunding the original invoiced amount for the windshield I recently provided them with a release form indicating that I am satisified with the outcome of our interaction Thank you for your assistance in this matter I was not able to get their attention prior to submitting the complaint, but I am completely satisfied with their response [redacted] ***

Mr. ***I am an owner of Quick Quack Car WashI do not appreciate the allegations you are making about my team of professional and well trained employeesIt would be impossible to train our cashiers on every single after market car part or accessoryThe car wash however, is built to handle original parts on cars less than years oldFor that reason, we do have a large poster in very large font at the entrance of each car wash stating this policyRegardless, we are very serious about customer service and for this reason instead of completing denying the claim, we have offered to pay halfI will stand by that offerYou are welcome to reject it again, but that will not increase the likelihood of any resolution. Sincerely, *** ***

On the 23rd of July I came in to find a claim of a broken taillight that had occurred July 22ndAfter talking with the employees that were onsite when it occurred, I called the wife as soon as I could as she had called asking that I call her not her husband ***While talking with her I
explained that it was an older vehicle and that that part on the taillight was an after market part which we do not cover per our policy which is clearly displayed at the entrance to the car wash I told her on the phone that we might be able to work out paying for half the damageAt that point she became very angry saying it does not matter what year it was and I need to make sure when her husband came I wasn't being biasedWe arranged for him to come by at 1pmI made several phone calls and looked online to make sure that it was indeed aftermarketThe husband ended up showing up about min after the phone call, way earlier then arranged, but I was happy to go and speak with himWhile trying to speak with *** and explain the situation to him and show him why it was able to come off since it had an aftermarket part he began getting very angry and was not letting me talk I was trying to let him know why it broke and why we could not pay for the whole thing the same as I had done earlier on the phone with his wife but he did want to hear anything I had to sayWhen I asked if he bought it new he said it was a used car and he doesn't know if it is aftermarket or not but he doesn't care as that has nothing to do with it being able to breakHe asked me to just go write down my name and my bosses name and numberI went inside gathered the info he requestedWhen I returned he began to use foul language and was becoming very aggressiveAt that point I had walked away as he began screaming to all of the customers on my propertyAt no point did I ever tell this customer we were not going to pay for any of the damageWhen my boss *** *** got in contact with him he offered the same deal again and they finally came to the agreement that we would pay for half and he would even put the part on for himWe are still willing to pay half of this and are willing to offer some complimentary car washes as well

Initial Business Response /* (1000, 5, 2015/11/13) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
To Whom it May Concern,I wanted to respond to the Complaint.We have answered every phone call and email.In fact the Customer seems
to only want to Respond to Email and not a conversation on the PhoneWe have paid for inspecting the pump and have fixed what we did see as a few leaksThe Customer requested we supply them with a Video of the Pump Working which we did and they have thanked us and picked up their pump this week.Its working as it shouldWe Sold the pump as is with no Warranty as stated on their InvoiceHowever as a Courtesy as a new Operator I wanted to do all we can to make sure they were PleasedThe Concrete business is not an easy business and it takes time to gain the Experience needed to succeed,I am Very Confident that in Time the Customer will get better and better Thanks,***

I am rejecting this response because:I am responding now to the owner of the little car wash.   I appreciate him getting into this issue since he is the owner and the proverbial buck starts with him.   It does seem however that he is trying to intimidate,  but that is fine I have dealt with much more difficult issues in my life than him.   If you don't like the comments about your employees that is really to bad,  this is America and truth is truth.   You say that customers cannot expect cashiers to see every possible potential issue on cars coming through and yet you expect customer who are driving to the wash entrance to see your little sign.   This is humorous and insulting.   If you survey your customers you would see that nobody reads the sign because they are not meant to.   Its just a legal maneuver to get out of paying claims.   Research of [redacted] and Revdex.com claims against your business confirms this.   You can give an ultimatum but you will pay half of parts and labor.   This has to be in writing since I know how much writing means to you on your warning signs.   It would be nice if you would state that cars older than five years shouldn't use your wash.   This wouldn't be prudent since I am sure these "old cars"  compromise a large quantity of your business. You can say how much customer service means to you,  but the truth is your employees and yourself only responded when the issue was escalated by me.   I am not going to let this issue go and I will not be silenced.   I stand up for the hoards of others who for whatever reason chose not to fight.   If I ever find out that one of your employees speaks to my wife like your manager did there will be an issue.   Age discrimination and verbal bullying are taken very seriously by my family and by society as a whole.

A regional manager from QuickQuack reached out to me, and they are refunding the original invoiced amount for the windshield.  I recently provided them with a release form indicating that I am satisified with the outcome of our interaction.  Thank you for your assistance in this matter.  I was not able to get their attention prior to submitting the complaint, but I am completely satisfied with their response. [redacted]

I am rejecting this response because:  The manager is clearly lying.   When I showed up to the wash,  she was clearly agitated and began bullying me.   She didn't listen to my problem and actually never took the time to look at the broken taillight.   She already had her mind made up and clearly stated that there  would be no compensation for the part since she concluded that it was aftermarket.   At no time did this employee ever state that the company would cover 50% of the damage.   She never said it to me or to my wife.   The first time it was mentioned at all was by her boss [redacted]   The manager was using curse words under breath ("[redacted]") and I will admit I lost my temper.   This company was making it impossible for me to get my car fixed.   Being on a fixed income,  I was truly distraught. When I communicatef with the regional supervisor (who communicated only after I left my Revdex.com complaint and phoned a local reporter who deals with scams like this)  he did say the would cover  50% of thw cost of the light.   He made no mention of the cost of the installation.   When I mentioned I would need the cost of installation covered he offered to do it himself.   While I found this idea strange and unprofessional I agreed since I had no other option.   I subsequently decided not to agree to Mr.  [redacted]'s offer since I could not reach him to confirm he would compensate me for the light I was considering purchasing and he would not confirm in writing that hw would do the installation.   After I cancelled the agreement he reached out and said I was expecting too much that he would respond to my texts.   Mind you,  I only followed  up when I didn't get a response after 4 hours.   This still resulted in no communication, so I texted again 48 hours later and finally prompted him to respond.   He was angry about my attempted communication but isn't he in the customer service business?  I was only trying to get things in writing and keep things professional. I would like an agreement in writing to cover the 50% renumeration for parts and labor.   A professional should install this light,  not the regional manager of a small car wash who clearly has something against me.  I also want employees,  who should be trained to do so,  to advise customers about parts on their vehicles that could cause problems in the wash.   The manager mentions that their policy is "clearly visible"  on signs prior to entering the wash.   They may be there,  but they are not clearly not visible to all members of the public.  Some have vision issues,  like me,  and would have no way of knowing my car was in jeopardy.   They are only trying to cover their rear end by having the legaleze be such a small font.   I have pictures and text messages to back up my story.   I only wish I had my phone recording when the manager cursed at me and was acting in such a disrespectful manner.   I was naive to think the business would listen and help me get my car on the road.   Thank you for listening.   Have a nice day. Kind Regards, [redacted]

We have contacted the customer in regards to this review. The customer’s son was involved in Hurricane Irma and suffered damages as a result. The windshield warranty applies only to workmanship and materials, but does not apply to damages caused by natural disasters. We wanted to take care of the...

customer because of the hardship that they have endured in multiple areas of their life due the results of Hurricane Irma and refunded them the total cost of the windshield and the labor. The customer has been informed that we have submitted for the entire cost to be refunded. Our thoughts and prayers are with the victims of the hurricane and hope our service has made the recovery process a little easier.Thanks,[redacted]