Morikawa & Associates, LLC

Report of customer is accurate as of dates of purchase 7/16/and phone call 7/18/Typically it takes days to adjust to the orthoticsShe attempted to get a refund two days after purchaseShe would have only worn a very short period of time assuming she followed the written and oral instructionsThis is not enough time to even remotely figure anything outWe have a signed Copy of the store policy "No RefundsExchanges for arch supports within days of purchase, by appointment onlyArch support exchanges are toward less aggressive stylesAll shoes and cushion sales are Final." 7/16/ at the time of purchase this was gone over before payment received orally and written as identified by the customers signature that was also dated by the customerCustomer has other options if she cannot wear product

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Shoes are not wornBasically we have a pair of shoes she cannot wear and I think it’s poor customer service that she has to deal with this on a fixed income or trying to make her feel better Regards, [redacted]

I called the customer, *** ***, And will order her a 1/W shoe.She also told me that none of her shoes she has fit her...August D***The Good Feet Store

Report of customer is accurate as of dates of purchase 7/16/16 and phone call 7/18/16. Typically it takes 16 days to adjust to the orthotics. She attempted to get a refund two days after purchase. She would have only worn a very short period of time assuming she followed the written and oral...

instructions. This is not enough time to even remotely figure anything out. We have a signed Copy of the store policy "No Refunds. Exchanges for arch supports within 30 days of purchase, by appointment only. Arch support exchanges are toward less aggressive styles. All shoes and cushion sales are Final." 7/16/ 16 at the time of purchase this was gone over before payment received orally and written as identified by the customers signature that was also dated by the customer. Customer has other options if she cannot wear product.

Mrs. [redacted] and her son came into the store on 9/12/17.  I let her try several arc supports and shoes.  She never mentioned at any time that the shoes were uncomfortable.  She decided to purchase the shoes and supports.The shoes were $140 and the supports were $342.  At the...

time of purchase I explained the store police regarding the shoes and cushions as a final sale.  She signed the store policy stating she understood it.Her son brought the shoes back into the store about a week later to return them.  The shoes looked worn (worn marks inside and out) and could not be resold and I explained again that the shoes were a final sale.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Shoes are not worn. Basically we have a pair of shoes she cannot wear and I think it’s poor customer service that she has to deal with this on a fixed income or trying to make her feel better
Regards,
[redacted]