Morin Chimney Sweep

Initial Business Response / [redacted] (1000, 5, 2016/08/01) */ Contact Name and Title: [redacted] Contact Phone: (775)742- Contact Email: [redacted] Hello [redacted] , this is [redacted] , with Morin Chimney SweepThis is just a little info to ease your mind, we do have a contractors licence that is active within the state of Nevada, and we always pull permits within the county/city in which our stove installs are conducted within, there are no exceptions and we always do it the right wayA permit would not have been required for us to remove the foot or so of incorrectly installed pipe you have in your two story chimney and correctly install the the right length, and right kind of sealed pipeOur contractors licence covers both us and you as the customer for permits on repairsThe current install has been venting soot/ smoke and carcinogens into your living area, is not installed to NFPAstandards (Washoe County approved code), and has been a health/ fire hazard since installedAs I recollect, you said your father or father in-law did the original install? Please forgive me if I am wrongUnfortunately, the first time I came to your condo on May 13, to clean the Pellet stove, I was unable to inspect, or even get a visual on the back of your stove or the pipe because someone installed tile/stone tight up against the stove panels on the sides, top, and frontIf you recall, I spent almost two hours at your house just that day attempting to clean the stove and find a way to help youOur clean price for a two story pellet stove is $for the first hour and a half, and then $an hour prorated thereafter if the job is more than expectedI charged you $that day instead of the minimum $I was supposed toI do feel I was fair and justified in charging you what I did that dayWe planned to get back to the stove after you had the tile/stone cut away, and the stove was movableI did have to reschedule our second appointment, and I do apologize for that, but sometimes in the service trades/ skilled labor industries, timing is not always perfectThe next time we had and appointment, was May 27, When I showed up to your residence, I found that the majority of the stones/tiles, had indeed been cut or chipped away, but not quite enough to get the stove pulled out and do a proper cleaning/safety checkI removed the rest of the stone needed right then and there to be able to remove the stoveAfter over an hour of removing tile and stone by hand, I was finally able to see that your stove pipe was not secured to the stove, it was not installed with a smoke stop mid way to make it a proper half positive connection, the pipe and the clean out tee were not even secured together properlyI finished cleaning what I could in the back of the stove since it had maybe never been serviced before cleaning up my equipmenttotal time on that job was over hours of service call labor, which should have technically cost you $at our $an hour rateInstead, I charged you an $inspection fee instead of the $I could have rightfully chargedWhen I was explaining that your chimney was in unsafe condition, you told me you only had Saturdays off, and would be unable to have us out to repair your flue on any other day than Saturday June 18, Our company is not open on Saturdays, and we have not had an employee capable of working Saturdays in quite some timeI did ask my crew if anyone could swing just that one Saturday, but unfortunately they all have second jobs or that is the only day of the week they get to see their familyIf you remember, the first thing I mentioned was that if it had to be done on a Saturday, you should probably call someone elseI do hate telling customers to call other companies over scheduling issues, but I knew I would not be able to get the job done on the day you wantedI apologize if you still feel taken advantage of, but you see that was not my intentI do wish you the best of luck in getting the flue replaced, I know it can be stressful dealing with ones home when things are brokenIf you have any questions/concerns, please call or text me direct at (775)742- Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/08/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) To start the permit that I was talking about was not to take out the pipe, it was to do the new installWhen I originally called to get a quote I was only told that the job would be $there was never a mention of an additional pro-rated amountI paid the full amount that was given to me originallyAlso, when I said I only have Saturday's off you told me we could work something out, you never told me to go find someone else to do the job, if that was the case I wouldn't have wasted over a month waiting and calling repeatedlyAlso, the stone work I feel you are using as an excuse, I myself pulled the stove all the way out to get the model number out without any additional breaking of the stoneLastly the communication was a stress in its self, I would call multiple times a week asking for some answer and all I would get is "I'll call you back" I never actually got a call backThe only call I ever received back was the one of our hopeful scheduled day to say you were not coming and not completing the job Final Business Response / [redacted] (4000, 10, 2016/08/19) */ Hi [redacted] , The business licence for (Morin Chimney Sweep LLC) has gone inactiveI do apologize that a technician from the former company spent so much time out of two of his days and charged you less than half price to try and help with your pellet insert that was not installed by a professional, nor installed safelyWould you the consumer, have prefered the tech to show up, glance at your stove, and charge you a $fee for driving to your house and scheduling his time all because it didnt look completely normal? This is basically what you are askingImagine going to work, at a place you've never been before, only to have the "boss" tell you that even though you planned your day around them, and drove to meet them, you dont deserve even half of your compensaionPlease, in the future think about others before filing a Revdex.com claim, it takes time out of everyones dayIt causes stress in peoples lives, possibly arguments, all because you're too stubborn to call someone willing to fix your pellet stove pipeNo one, in any industry has time for such selfish actions Final Consumer Response / [redacted] (4200, 12, 2016/08/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) So to me this sounds as though I'm am no longer speaking to the person who came to my home, in which case I'm not sure how you would know about the situationTo start, I called A lot, I don't know how you can say I was too stubborn to pick up the phoneAnd as a matter of fact I have called your office about 5-times in the last couple days with no answerIf you are a different person/owner id like to speak to you directlyWe obviously are not accomplishing anything here and I feel the personal attacks towards me is not necessaryPerhaps there is a better number to reach you at?

Initial Business Response /* (1000, 10, 2017/01/13) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
The Job has been completed for some time now. I figured since the customer got a tremendous discount and the job was completed, she would've closed the complaint. The circuit board,...

the 2 service calls, and stove cleaning [redacted] paid for, was installed already and has been completed and she did not have any other issues with our services.
Initial Consumer Rebuttal /* (2000, 13, 2017/01/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/08/01) */
Contact Name and Title: [redacted]
Contact Phone: (775)742-3110
Contact Email: [redacted]
Hello [redacted], this is [redacted], with Morin Chimney Sweep. This is just a little info to ease your mind, we do have a...

contractors licence that is active within the state of Nevada, and we always pull permits within the county/city in which our stove installs are conducted within, there are no exceptions and we always do it the right way. A permit would not have been required for us to remove the 4 foot or so of incorrectly installed pipe you have in your two story chimney and correctly install the the right length, and right kind of sealed pipe. Our contractors licence covers both us and you as the customer for permits on repairs. The current install has been venting soot/ smoke and carcinogens into your living area, is not installed to NFPA211 standards (Washoe County approved code), and has been a health/ fire hazard since installed. As I recollect, you said your father or father in-law did the original install? Please forgive me if I am wrong. Unfortunately, the first time I came to your condo on May 13, 2016 to clean the Pellet stove, I was unable to inspect, or even get a visual on the back of your stove or the pipe because someone installed tile/stone tight up against the stove panels on the sides, top, and front. If you recall, I spent almost two hours at your house just that day attempting to clean the stove and find a way to help you. Our normal clean price for a two story pellet stove is $238.00 for the first hour and a half, and then $105.00 an hour prorated thereafter if the job is more than expected. I charged you $160.00 that day instead of the minimum $238.00 I was supposed to. I do feel I was fair and justified in charging you what I did that day. We planned to get back to the stove after you had the tile/stone cut away, and the stove was movable. I did have to reschedule our second appointment, and I do apologize for that, but sometimes in the service trades/ skilled labor industries, timing is not always perfect. The next time we had and appointment, was May 27, 2016. When I showed up to your residence, I found that the majority of the stones/tiles, had indeed been cut or chipped away, but not quite enough to get the stove pulled out and do a proper cleaning/safety check. I removed the rest of the stone needed right then and there to be able to remove the stove. After over an hour of removing tile and stone by hand, I was finally able to see that your stove pipe was not secured to the stove, it was not installed with a smoke stop mid way to make it a proper half positive connection, the pipe and the clean out tee were not even secured together properly. I finished cleaning what I could in the back of the stove since it had maybe never been serviced before cleaning up my equipment. total time on that job was over 1.5 hours of service call labor, which should have technically cost you $157.50 at our normal $105.00 an hour rate. Instead, I charged you an $88.00 inspection fee instead of the $157.50 I could have rightfully charged. When I was explaining that your chimney was in unsafe condition, you told me you only had Saturdays off, and would be unable to have us out to repair your flue on any other day than Saturday June 18, 2016. Our company is not open on Saturdays, and we have not had an employee capable of working Saturdays in quite some time. I did ask my crew if anyone could swing just that one Saturday, but unfortunately they all have second jobs or that is the only day of the week they get to see their family. If you remember, the first thing I mentioned was that if it had to be done on a Saturday, you should probably call someone else. I do hate telling customers to call other companies over scheduling issues, but I knew I would not be able to get the job done on the day you wanted. I apologize if you still feel taken advantage of, but you see that was not my intent. I do wish you the best of luck in getting the flue replaced, I know it can be stressful dealing with ones home when things are broken. If you have any questions/concerns, please call or text me direct at (775)742-3110
Initial Consumer Rebuttal /* (3000, 8, 2016/08/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To start the permit that I was talking about was not to take out the pipe, it was to do the new install. When I originally called to get a quote I was only told that the job would be $240 there was never a mention of an additional pro-rated amount. I paid the full amount that was given to me originally. Also, when I said I only have Saturday's off you told me we could work something out, you never told me to go find someone else to do the job, if that was the case I wouldn't have wasted over a month waiting and calling repeatedly. Also, the stone work I feel you are using as an excuse, I myself pulled the stove all the way out to get the model number out without any additional breaking of the stone. Lastly the communication was a stress in its self, I would call multiple times a week asking for some answer and all I would get is "I'll call you back" I never actually got a call back. The only call I ever received back was the one of our hopeful scheduled day to say you were not coming and not completing the job.
Final Business Response /* (4000, 10, 2016/08/19) */
Hi [redacted], The business licence for (Morin Chimney Sweep LLC) has gone inactive. I do apologize that a technician from the former company spent so much time out of two of his days and charged you less than half price to try and help with your pellet insert that was not installed by a professional, nor installed safely. Would you the consumer, have prefered the tech to show up, glance at your stove, and charge you a $78.00 fee for driving to your house and scheduling his time all because it didnt look completely normal? This is basically what you are asking. Imagine going to work, at a place you've never been before, only to have the "boss" tell you that even though you planned your day around them, and drove to meet them, you dont deserve even half of your normal compensaion. Please, in the future think about others before filing a Revdex.com claim, it takes time out of everyones day. It causes stress in peoples lives, possibly arguments, all because you're too stubborn to call someone willing to fix your pellet stove pipe. No one, in any industry has time for such selfish actions.
Final Consumer Response /* (4200, 12, 2016/08/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
So to me this sounds as though I'm am no longer speaking to the person who came to my home, in which case I'm not sure how you would know about the situation. To start, I called ........ A lot, I don't know how you can say I was too stubborn to pick up the phone. And as a matter of fact I have called your office about 5-6 times in the last couple days with no answer. If you are a different person/owner id like to speak to you directly. We obviously are not accomplishing anything here and I feel the personal attacks towards me is not necessary. Perhaps there is a better number to reach you at?