Moritz Chevrolet LTD

Contacted customer Monday morning on 6/29/and made arrangements to have a loaner vehicle dropped off at his location and pick up his vehicle for repairs.The molding that we had ordered was damaged in shipping so we sent a driver to pickup another moldingWe installed wheel molding, performed the oil change serviceDetailed the vehicle and filled with fuel at no cost to the customerContacted customer and agreed to give him a check for $for the front bumper paint concern.We had the vehicle delivered back to the customers location on Tuesday morning 6/30/and picked up the loaner vehicle

Lifters rarely have issue without some sort of warning or symptoms.If the car was thoroughly inspected the first time they would of notice the ticking of a lifter going badIf not a complete refund I would resolve the matter at a 50% refund,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] ***

Mr [redacted] thank you for taking the time to let us know exactly what happened, and we are very apologetic about your experienceA manager will be calling you shortly to follow up on your request, and we will find you another Wrangler

I was offered two months worth of payments which I refused My initial asking was for vehicle repayment or months of payments I mentioned however, that if an extended warranty was added to the two months, I would consider year 24,mile extended warrantyMy reasoning for refusing:Throughout this entire process FCA/Moritz has proven to be untrustworthy Everyone commits to doing something but never follows though.....bad business practices!!! During my Mar3rd conversation with ***, Chryslers regional representative, he assured me he would follow up but never did I called him several times and still no contact Instead, [redacted] called and made the offer

Chrysler has sent the check to Mr *** for the agreed upon amount

To whom it may concern:I have spoken to *** *** and have made arrangements to pick his vehicle up on Monday and bring it back to the dealershipWe will send the vehicle through our shop along with inspecting itWe will also give him a reimbursement check of I will follow up with you
once the items mentioned before have been completed

At this time, Moritz Chevrolet does not believe a refund is dueThe lifter had not collapsed at the time the vehicle was in our possessionIf it were, we would have advised the customer of the needed repairWe could not have for seen what was going to happen in the future

We are working with FCA and the customer to resolve this to customers satisfaction

Mr *** has been working with FCA's area manager and FCA has agreed to reimbursing car payments and giving Mr *** a service contract.We are waiting on the Area Manager to submit the required paper work

I do not believe Revdex.com is a proper place to comment on reason of terminationAs far as the vehicle repair, this vehicle needed a lot of workCustomer had some of the work done, and declined some of the repairsSome consideration needs to be taken that this caris almost years old with high
mileage

We contacted Mr. [redacted] on 11/6/15. We agreed to pick up his vehicle and leave him a loaner car while his vehicle was being repaired.I informed Mr. [redacted] I would have some test drive his vehicle for several days after repairs were to competed to verify the problem was...

resolved

This is a very unfortunate situation. We did multiple repairs and maintenance items to the vehicle. What happened to the vehicle the day after being picked up is it had a lifter collapse. The lifter is something that is internal in the engine, which we were never in that area of the vehicle. It is...

something that no one did, the part just failed. If the customer would have talked about the interest with replacing the engine on the vehicle I would have been more than happy to assist in some pricing. At this time, Moritz does not believe a refund is due due to the repair work performed was not a result of the failure.

Mr[redacted] thank you for taking the time to let us know exactly what happened, and we are very apologetic about your experience. A manager will be calling you shortly to follow up on your request, and we will find you another Wrangler.

Once I have received the check for the agreed too amount I will close the dispute.  I was told by [redacted] with Chrysler that check should arrive within 7 - 10 business days.

I was offered two months worth of payments which I refused.  My initial asking was for vehicle repayment or 6 months of payments.  I mentioned however, that if an extended warranty was added to the...

two months, I would consider.  2 year 24,000 mile extended warrantyMy reasoning for refusing:Throughout this entire process FCA/Moritz has proven to be untrustworthy.  Everyone commits to doing something but never follows though.....bad business practices!!!  During my Mar. 3rd conversation with [redacted], Chryslers regional representative, he assured me he would follow up but never did.  I called him several times and still no contact.  Instead, [redacted] called and made the offer.

Contacted customer Monday morning on 6/29/2015 and made arrangements to have a loaner vehicle dropped off at his location and pick up his vehicle for repairs.The molding that we had ordered was damaged in shipping so we sent a driver to pickup another molding. We installed wheel molding, performed...

the oil change serviceDetailed the vehicle and filled with fuel at no cost to the customer. Contacted customer and agreed to give him a check for $455.00 for the front bumper paint concern.We had the vehicle delivered back to the customers location on Tuesday morning 6/30/2015 and picked up the loaner vehicle.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Lifters rarely have issue without some sort of warning or symptoms.If the car was thoroughly inspected the first time they would of notice the ticking of a lifter going bad. If not a complete refund I would resolve the matter at a 50% refund,