Moritz Kia of Hurst

Recently I had to visit the service department at Moritz KIA in Hurst and my coordinator was Rachel Nunley. I am a victim of theft; my 2015 KIA Optima was stolen because KIA failed to upgrade their anti-theft systems in their cars. Everybody else was changing to push start but KIA-Hyundai did not make that change. A lot of cars were stolen after a Tik-Tok video went viral. There is a huge lawsuit going on right now and KIA is out a lot of money. They are having to install the anti-theft software to all these cars for free. My car was destroyed after the thieves took it for a joyride. I had to replace the windshield, side windows and have dents removed from the hood and the top of car. This has been an absolute nightmare. When I took my car into the service dept for the free upgrade so this didn't happen to me again, I was told I had to pay for the damage to the ignition before they could install the software. The estimate at that time was a little over $800, then I was told I had to have new keys made so it went up to $1000 and when I asked them to fix/replace the side mirror the estimate went up to $1300. I rec'd phone call from Rachel after they fixed the ignition telling me the side mirror assembly had to be replaced because the mirror alone would not stay in, and it was going to cost me $800. Then, she proceeded to tell me that the service dept had to jump my car off several times that day so they could work on it and my battery would not hold a charge. "Thats funny, I wasn't having any problems with my battery before I brought it in!" Then she told me I needed a new battery, and it was $320. She said I have the expensive AGM battery, and I would not be able to find one much cheaper. I was also told that they would have to jump me off when I picked up the car and I wouldn't make it very far. After I caught my breath, I told Rachel to stop everything, and I would call her in the morning. A little bit of research located the mirror assembly online for $100-120 and I did not have to have the AGM battery. I could get a regular battery for $120-200 if I wanted to. The next day around lunch I went to pick up car and still had to pay $1300 without a mirror. The car was running when I got there so I have no idea if they jumped it off or not. On the way home I stopped at the store and turned car off out of habit. When I got back in it started, no problem. I went to Walmart for about an hour and returned to car and it started again, no problem. After I got home, I waited a little while, about 2 hours and I went to start car, no problem. Next morning I started car to go to work and had no problem. Rachel flat out lied to me about needing a battery. I am ready for this nightmare to end. I am already affected by KIA's failure to install proper anti-theft systems, and I have been taken advantage of by this dealership. This encounter has left me wondering how many people they mislead on a daily basis to make a quick buck. Please be cautious and consider other options when dealing with this service dept. Everything I have said here is true and correct and I picked my car up on 11/6/2024.

Our service manager, [redacted] has called the customer and we are awaiting her call backWe will work to get this resolved and will update our response once the customer is satisfied

On 9/25/I requested that the customer come to the dealership to speak with the service manager, service advisor and myself about the complaintThe customer is frustrated that the year/100,mile warranty is not covering the repairs for his carKia has declined the claim for two reasons The vehicle's engine head has been warped due to the engine overheatingAccording to Kia, the vehicle shows signs that the coolant level was low for an extended period of time causing damage to the engineThe vehicle has an aftermarket radiator that has recently been replacedThe customer states that the radiator was replaced (by a non-certified mechanic) because the engine overheatedWhen that did not fix the problem, he brought it to us I spoke to the Kia service representative that denied the warranty claim to give him all of the information and he said he would consider warrantying all or part of the repair if the customer can provide valid maintenance records for coolant changesThe vehicle should have had coolant changes by 97,milesI have called the customer to request the maintenance recordsThe complaint to the Revdex.com seems to be more of a warranty issue with Kia Motors as the customer authorized the repair for $1,after the warranty claim was denied by KiaWe will continue to work with the customer to get this resolved

I spoke to *** about the unresolved issues with her vehicle and the way her call was handledWe have scheduled a time for her to come in and get her scratches touched up and get the oil change done at no chargeShe is tentatively scheduled to come in on 6/16/at 2pmWe will continue to work
with her to make sure she is 100% satisfied

*** ***, the service manager, has contacted the customer and scheduled a time to bring the vehicle in so we can get the alignment issue resolved to the customer's satisfaction

We have arranged for the customer to come back in and re-sign the paperwork without the service contractsThis should resolve the complaint to the customer's satisfaction

On 9/25/2015 I requested that the customer come to the dealership to speak with the service manager, service advisor and myself about the complaint. The customer is frustrated that the 10 year/100,000 mile warranty is not covering the repairs for his car. Kia has declined the claim for two reasons....

1. The vehicle's engine head has been warped due to the engine overheating. According to Kia, the vehicle shows signs that the coolant level was low for an extended period of time causing damage to the engine. 2. The vehicle has an aftermarket radiator that has recently been replaced. The customer states that the radiator was replaced (by a non-certified mechanic) because the engine overheated. When that did not fix the problem, he brought it to us.  I spoke to the Kia service representative that denied the warranty claim to give him all of the information and he said he would consider warrantying all or part of the repair if the customer can provide valid maintenance records for coolant changes. The vehicle should have had 2 coolant changes by 97,000 miles. I have called the customer to request the maintenance records. The complaint to the Revdex.com seems to be more of a warranty issue with Kia Motors as the customer authorized the repair for $1,999.94 after the warranty claim was denied by Kia. We will continue to work with the customer to get this resolved.

Our service manager, [redacted] has called the customer and we are awaiting her call back. We will work to get this resolved and will update our response once the customer is satisfied.

We have contacted the customer and have agreed to refund the disputed amount of tax,title and license fees. The customer has stated that she is satisfied with the resolution.

This vehicle is driven daily from resident to work (appx 100mi round
trip), I maintain/check all of my vehicle’s fluid (min at least once every 2
weeks).  This particular vehicle have at
least 2 coolant changes that I have provided documentation for.  :
2/17/11 – This vehicle
was brought into KIA dealership for the front end and passenger side repaired due
to an accident (documentation provided). 
This process required the radiator to be removed and re-installed.
10/02/12- Provided
receipt for 2-1 Gallon bottles of antifreeze purchased. KIA needs to honor 10 years/100000 miles warranty that is advertise