Moritz Kia of Hurst

Our service manager, [redacted] has called the customer and we are awaiting her call backWe will work to get this resolved and will update our response once the customer is satisfied

On 9/25/I requested that the customer come to the dealership to speak with the service manager, service advisor and myself about the complaintThe customer is frustrated that the year/100,mile warranty is not covering the repairs for his carKia has declined the claim for two reasons The vehicle's engine head has been warped due to the engine overheatingAccording to Kia, the vehicle shows signs that the coolant level was low for an extended period of time causing damage to the engineThe vehicle has an aftermarket radiator that has recently been replacedThe customer states that the radiator was replaced (by a non-certified mechanic) because the engine overheatedWhen that did not fix the problem, he brought it to us I spoke to the Kia service representative that denied the warranty claim to give him all of the information and he said he would consider warrantying all or part of the repair if the customer can provide valid maintenance records for coolant changesThe vehicle should have had coolant changes by 97,milesI have called the customer to request the maintenance recordsThe complaint to the Revdex.com seems to be more of a warranty issue with Kia Motors as the customer authorized the repair for $1,after the warranty claim was denied by KiaWe will continue to work with the customer to get this resolved

I spoke to *** about the unresolved issues with her vehicle and the way her call was handledWe have scheduled a time for her to come in and get her scratches touched up and get the oil change done at no chargeShe is tentatively scheduled to come in on 6/16/at 2pmWe will continue to work
with her to make sure she is 100% satisfied

*** ***, the service manager, has contacted the customer and scheduled a time to bring the vehicle in so we can get the alignment issue resolved to the customer's satisfaction

We have arranged for the customer to come back in and re-sign the paperwork without the service contractsThis should resolve the complaint to the customer's satisfaction

On 9/25/2015 I requested that the customer come to the dealership to speak with the service manager, service advisor and myself about the complaint. The customer is frustrated that the 10 year/100,000 mile warranty is not covering the repairs for his car. Kia has declined the claim for two reasons....

1. The vehicle's engine head has been warped due to the engine overheating. According to Kia, the vehicle shows signs that the coolant level was low for an extended period of time causing damage to the engine. 2. The vehicle has an aftermarket radiator that has recently been replaced. The customer states that the radiator was replaced (by a non-certified mechanic) because the engine overheated. When that did not fix the problem, he brought it to us.  I spoke to the Kia service representative that denied the warranty claim to give him all of the information and he said he would consider warrantying all or part of the repair if the customer can provide valid maintenance records for coolant changes. The vehicle should have had 2 coolant changes by 97,000 miles. I have called the customer to request the maintenance records. The complaint to the Revdex.com seems to be more of a warranty issue with Kia Motors as the customer authorized the repair for $1,999.94 after the warranty claim was denied by Kia. We will continue to work with the customer to get this resolved.

Our service manager, [redacted] has called the customer and we are awaiting her call back. We will work to get this resolved and will update our response once the customer is satisfied.

We have contacted the customer and have agreed to refund the disputed amount of tax,title and license fees. The customer has stated that she is satisfied with the resolution.

This vehicle is driven daily from resident to work (appx 100mi round
trip), I maintain/check all of my vehicle’s fluid (min at least once every 2
weeks).  This particular vehicle have at
least 2 coolant changes that I have provided documentation for.  :
2/17/11 – This vehicle
was brought into KIA dealership for the front end and passenger side repaired due
to an accident (documentation provided). 
This process required the radiator to be removed and re-installed.
10/02/12- Provided
receipt for 2-1 Gallon bottles of antifreeze purchased. KIA needs to honor 10 years/100000 miles warranty that is advertise