Morlan Ford Lincoln

The customer came in and purchased his vehicleHe was offered to take all the applicable rebates or 0% financingThe customer chose all the rebates and financed the minimal amount of $7,All his options were fully disclosed to him when he signed the contractHe chose to take the incentives vsthe 0% reaffirmed by the contract he signed fully disclosing the interest rate, therefore the dealership has done nothing wrongWe did what we were supposed to do

Initial Business Response / [redacted] (1000, 7, 2015/12/02) */ Contact Name and Title: [redacted] Serv Mgr Contact Phone: XXXXXXXXXX We are issuing Mr [redacted] a refund in the amount of $The check will be mailed to him today

The company has resolved this complaint and we are satisfied

Initial Business Response /* (1000, 11, 2015/11/17) */
Mr. [redacted] is an elderly gentle who bought an escape. We have 5 forms signed he agreed with the deal along with a bank contract. He came in and was upset with the difference, so I reduced the difference down by $9,000. He said that he did...

not sign a credit card slip, but we do have that on file that he did do this. We redid all of his paperwork, paid off his old car, reduced it by $9,000 and he resigned the contracts. He was fine, and had the car for about 10 days. After we reduced it $9,000 and did all of the changes, he agreed to everything. He was in and making several sexual comments to our female staff and ended up grabbing one of the breasts of one of our female staff. We worked with him and did everything we could. We have been here 30 years and we don't want our name ruined.

The company has resolved this complaint and we are satisfied.

Initial Business Response /* (1000, 7, 2015/12/02) */
Contact Name and Title: [redacted] Serv Mgr
Contact Phone: XXXXXXXXXX
We are issuing Mr. [redacted] a refund in the amount of $334.34. The check will be mailed to him today.

The customer came in and purchased his vehicle. He was offered to take all the applicable rebates or 0% financing. The customer chose all the rebates and financed the minimal amount of $7,000.00 All his options were fully disclosed to him when he signed the contract. He chose to take the incentives...

vs. the 0% reaffirmed by the contract he signed fully disclosing the interest rate, therefore the dealership has done nothing wrong. We did what we were supposed to do.