Morning Ridge Apartment

Hello, I sympathize with the position in which you were placed and I apologize for any trouble it may have caused I understand that in no way was it idealPlease know that it certainly is not convenient for either party that the employees handling your application no longer work with us, as the newer will never know the circumstances of what happened other than your retelling and a few notes that were left in the file I have informed the current Manager as well as my Regional Manager of the complaint so they can familiarize themselves with the situationUnfortunately we at Morning Ridge are not set up to reimburse applicants, residents or any others looking for a refund or compensation, nor is it something we here can approveThis would have to be taken to corporate if you wish to pursue the complaint further in order for you to receive a refund for your holding deposit Sincerely, [redacted] Assistant to the Manager

I just received a letter concerning *** *** and her dispute of $Unfortunately the manager and leasing agent that were handling her application are no longer working with usI do however have some information on what happened***, and I believe her roommate *** toured the model
with the leasing agent Saturday, August 4, The agent misread the availability sheet and informed *** the apartment would be ready to move in by September 1st when in fact it was the scheduled move out date for the current residentsThey left with applications believing they would be able to move in on the 1st upon approval We were unable to catch the error at the time because the manager on duty was on vacation until Wednesday August 9th which is when she was informed of the applicationShe immediately caught the error and instructed me to call themWhen I spoke with *** I apologized on behalf of the agent and let her know that unfortunately the unit would not be available until the 15thIn an effort to accommodate them I told her I would call another applicant to ask if they would be alright with switching units and moving in at a later date, to which they (the other applicants) declinedI immediately called *** back and told her we would be unable to move them in on the 1st and we would gladly give back the holding deposit of $if and only if they decided they no longer wanted to move inShe then told me she would have to speak with her roommate and decideA short time after she called back and said that they would be fine with moving in on the 15th. As for the allegation that we did not request income, we use an Employment/Income verification form for all our applicationsThis form clearly asks for the employee's hire date, position, gross monthly income, if they are full time or part time, and any additional commentsBased on the information given by applicants we fax this form to all employers, unless they are not set up to receive faxes. The leasing agent tried to get in contact with the employers and left multiple messages in order to speed up the application processIt wasn't until she finally got the correct phone number of the employer and a fax number on August 11th that she was able to send the forms Empathizing with their situation my manager did everything possible to speed up the turnaround process to have the unit ready sooner so not to inconvenience them any further. Due to the time it took to get the correct information from the applicants along with the other documents required and the time it took to process the application they were approved on August 16thIt was on this day she called *** to notify her of their approval and additionally if they were fine with the original brown cabinets we could have the apartment ready by the 1st or the 8th if they wanted white cabinetsGiven all the information *** declined the apartment and cancelled the applicationI believe this is when *** asked to be refunded since they would not be moving and was not comfortable with the length of time it tookShe was made aware that because her application was not declined and it was well past the allowed hours we were unable to refund herWe further explained that we gave them the opportunity to decline the apartment and be given a refund the week before I have attached several of the original documents related to this complaintThese include: The Communication Log dating between the tour and cancellation The Reservation Form that specifies the qualifications of a refund Both Employment/Income Verification forms I hope that this is sufficient enough for you to make an informed decision

I am rejecting this response because:
Good afternoon,I had previously emailed *** *** at Cannon ManagementI was told that he was in charge of Morning Ridge Apartments.He did not respond.Who would Morning Ridge Apartments recommend I contact?Thank you, *** ***

Hello, 
I sympathize with the
position in which you were placed and I apologize for any trouble it may have
caused I understand that in no way was it ideal. Please know that it certainly is
not convenient for either party that the employees handling your application no
longer work with us, as the newer will never know the circumstances of what
happened other than your retelling and a few notes that were left in the file.
I have informed the current Manager as well as my Regional Manager of the
complaint so they can familiarize themselves with the situation. Unfortunately
we at Morning Ridge are not set up to reimburse applicants, residents or any
others looking for a refund or compensation, nor is it something we here can
approve. This would have to be taken to corporate if you wish to pursue the
complaint further in order for you to receive a refund for your holding deposit. 
 
Sincerely, 
[redacted] 
Assistant to the
Manager