Morning Sun

Hi [redacted] ,We're so sorry for the mix-upBased on our records you overpaid on the account for an amount of $which was promptly refunded on 8/6/We will be sure to issue an additional refund of $as requestedWe thank you for your patience in dealing with this issueIf there are any questions please call [redacted] and ask to speak with [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

The GM *** has already sent a gift card to *** *** as a token of our gratitude for your patience and for bringing this issue to our attention & we would appreciate it if you would accept it*** also included his contact info in the letter he sentYou can also e-mail *** if this issue ever happens againThank you so much for your patience in dealing with this problem

***, We are so sorry for the miscommunicationI assure you the account is cancelledMoving forward you will receive no visits from Lawn Doctor unless requestedThis is not a matter we take lightly & we will be sure that necessary steps are taken to prevent this from happening againIf you
have any further questions or concerns please feel free to call.Thanks so much for your patience in dealing with this issue

*** I am so sorry for the grief we have caused youAt Lawn Doctor we strive to minimize our impact in the community as we are a mid-sized local Colorado companyWe certainly do not want to inconvenience any of our customers’ neighborsI understand our technicians have repeatedly blocked
your driveway and this is unacceptableI have addressed this issue with our technicians and I promise you it will stopI appreciate your patience in this matterAs a token of our gratitude please accept a small gift from Lawn Doctor, we are sending a $voucher from a local restaurant to make up for the inconvenience we have caused youIf at any time you have questions or concerns please call the General Manager ***. We do look forward to resolving this issue for you and truly are sorry for these repeated errors

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are so sorry for this mistakeWe will be happy to cover any repairs to your sprinkler heads that our aeration may have causedWe were sure your account has been permanently cancelled and there is no outstanding invoice associated with you addressPlease feel free to call our office and
discuss any further concerns with managementPlease ask for *** or *** ***

Initial Business Response /* (1000, 5, 2015/10/13) */
We are sorry for this mix-upIf you need to discontinue services be sure to call the office and let us knowWe will be sure to resolve the outstanding invoice for the service renderedThere is now $due and the account has been cancelled
Lawn Doctor operates under a continuing service agreement just like all other seasonal businesses as stated in your annual renewal letterWe're sorry for the mix-up
Initial Consumer Rebuttal /* (2000, 7, 2015/10/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am familiar with a continuing service agreement, and I advised them last fall and again this spring to discontinue service which they chose to ignore at my expense, and then threatened me with collections!

Hi ***,We're so sorry that we came to your property without your knowingThe last thing we want to do is to do a service that was unwanted, let alone to repeat this mistake twiceWe were sure to write off any outstanding balance and to cancel the accountIf you have any questions or concerns
with the lawn in the meantime, please feel free to give us a call as we are always available for free advice if neededI apologize for this mix up & assure you the issue has been resolved on our end.Thanks for your patience in dealing with this issue.Lawn Doctor***

Hi [redacted],We're so sorry for the mix-up. Based on our records you overpaid on the account for an amount of $18.78 which was promptly refunded on 8/6/17. We will be sure to issue an additional refund of $25.00 as requested. We thank you for your patience in dealing with this issue. If there are any...

questions please call [redacted] and ask to speak with [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted], We are so sorry for this mistake. I will be sure to send out a manager to repair the downspout asap. Lawn Doctor guarantees all of our work by covering the cost of repairs or repairing the damage on our own. We will be happy to replace your downspout.

Initial Business Response /* (1000, 5, 2015/09/08) */
We are terribly sorry for this misunderstanding. We typically schedule services while we are in the neighborhood for logistic reasons. We will be sure to issue a refund of $162.12. [redacted] does not affect your credit score while...

in Tier 1. There will be no negative impact on the customers credit. We apologize for this inconvenience. It will take about 10 business days for the refund to be cleared.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of 9/18/15, Lawn Doctor has not sent a refund check to me, as per their response. This is not resolved unless they honor their commitment for the refund. Thank you.
Final Business Response /* (4000, 9, 2015/09/21) */
This matter was originally brought to the attention of the Assistant General Manager 9-8-2015. After reviewing the account Lawn Doctor concluded that the services were done in error. At that time the [redacted] had already paid the invoices. The Assistant General Manager issued a refund to accounting. Unfortunately there is a process on that end of the business that takes 6-7 business days for a refund. A check was issued on 9-17-2015 Check [redacted] in the amount of $162.12 and put in the mail for delivery 9-21-2015. Lawn Doctor appreciates the patience and understanding from [redacted]. As a company Lawn Doctor apologizes. We look forward to a resolution in this matter, and will work toward making sure this never happens again.
Thank You
Lawn Doctor
Final Consumer Response /* (2000, 11, 2015/10/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund check received on October 1st.

Initial Business Response /* (1000, 5, 2015/09/08) */
We will take care of the amount due on the account. It sounds like our automated calling system had an issue reaching the customer. We will be sure to take care of the outstanding balance. Sorry for the confusion. I made sure to cancel the...

account.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)