Morningside Dental Care P.C.

Review: My first visit to this dental office was 7/*/13, at which time I was provided with my dental plan for future work that needed to be done. On this plan, it outlined that I would need 3 phases of work; the first, a [redacted] and full mouth [redacted]; the second, [redacted] and [redacted] and [redacted] and [redacted]; the third, another [redacted] and [redacted] and [redacted] and [redacted]. The total proposed amount was for the work done was $2,179.00 and my proposed insurance was $1,215.50. I returned to the office around 7/*/2013 to begin my dental. Phase 1 was completed. The office then told me that they had made a mistake and given me the wrong plan for my dental work and there was an additional phase costing me $762.73 with an estimated insurance of $826.80. So, with the estimated insurance and the flex account payment I made of $263.57, I had a balance of $-64.07 on my account. I then received a bill from the office of $406.43. I called the office for an explanation and [redacted], the office manager, could not explain the charge. She said I was welcome to stop by the office and review the payments from my dental insurance, but never once explained the charge. I decided to call the real professionals, my dental insurance to explain my charges. They were able to reach [redacted] and miraculously could explain the charges. My dental insurance broke down my bill and stated that my total liability was $363.70. My flex payments to the office total $348.27, which leaves an amount due of $24.43 to the office. My dental agent said that [redacted] told her that the charge was for my temp. [redacted] and that what the office does is put that charge on the bill in the circumstance that the patient does not return to get the actual [redacted] called me today to discuss the bill and as I was explaining to her what the charge was per her through my dental agent, she began to say no, no, and laughed and said the charge is for something else. I am frustrated because the office continues to bill me for services that they NEVER discuss with prior. I budget based on what I will need done and I am terrified that when and if I return to this office, I will incur another phantom charge that the office manager herself will not be able to explain to me again.Desired Settlement: I want the office to release me, so I can go to a dental establishment that is straight-forward and transparent. The last day I was in the office and got my work done, my balance was $-64.07. That is what was provided to me and what holds true. I want [redacted] to clear this phantom charge of $406.43. I want a new dental office to complete my work. Please help me stop these scams Revdex.com!

Business

Response:

I received a letter from the Revdex.com on Wednesday September **, 2013 regarding the patient, [redacted] who had made a complaint against our office. Immediately upon receivi ng the letter (Sept. [redacted]), I gave [redacted] a telephone call, because I was unaware that she had any concerns or complaints with my office.

When I spoke with her, shestated that she was upset with my office manager, [redacted], and did not realize that she had the ability to speak with me, the owner, directly, which is why she took her complaint to the Revdex.com. I told her that I take any complaint very seriously, and of course, she should feel free to speak with me anytime. I apologized on behalf of the office, and told her that I would speak with [redacted] the next day to determine what happened. She and I also made arrangements for her to come in to meet me on Friday September [redacted], 2013. I also explained to her that I had a new office manager, and that [redacted] was now part time, and that she should feel free to speak with me and the new office manager if necessary. She said she would come by on Friday.

I received a message on Friday that she was not able to come in and would come by the following week .I have waited for her to respond again, or even come in, but she failed to do so. I believed that anindividual so very upset to the point that they needed to send a letter to the Revdex.com, would be interested in clarification and resolution. I have not heard from her, but I waited to send this letter as long as I could, because I was hoping that by now, things would have been resolved. I am still awaiting her response, because it is very important to me that she understands what happened and does not allow poor feelings to continue with our office. It would never be my intent for anyone to be upset.

My first visit to this dental office was 7/*/13, at which time I was provided with my dental plan for future work that needed to be done. On this plan, it outlined that I would need 3 phases of work; the first, a [redacted] and full mouth [redacted]; the second, [redacted] and [redacted] and [redacted] and [redacted]; the third, another [redacted] and [redacted] and [redacted] and [redacted]. The total proposed amount was for the work done was $2,179.00 and my proposed insurance was $1,215.50. I returned to the office around 7/*/2013 to begin my dental. Phase 1 was completed. The office then told me that they had made a mistake and given me the wrong plan for my dental work and there was an additional phase costing me $762.73 with an estimated insurance of $826.80. So, with the estimated insurance and the flex account payment I made of $263.57, I had a balance of $-64.07 on my account. I then received a bill from the office of $406.43. I called the office for an explanation and [redacted], the office manager, could not explain the charge. She said I was welcome to stop by the office and review the payments from my dental insurance, but never once explained the charge. I decided to call the real professionals, my dental insurance to explain my charges. They were able to reach [redacted] and miraculously could explain the charges. My dental insurance broke down my bill and stated that my total liability was $363.70. My flex payments to the office total $348.27, which leaves an amount due of $24.43 to the office. My dental agent said that [redacted] told her that the charge was for my temp. [redacted] and that what the office does is put that charge on the bill in the circumstance that the patient does not return to get the actual [redacted] called me today to discuss the bill and as I was explaining to her what the charge was per her through my dental agent, she began to say no, no, and laughed and said the charge is for something else. I am frustrated because the office continues to bill me for services that they NEVER discuss with prior. I budget based on what I will need done and I am terrified that when and if I return to this office, I will incur another phantom charge that the office manager herself will not be able to explain to me again.