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Morningside Manor

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Morningside Manor Reviews (3)

This is the reply for ID # ***We installed this fireplace on 5-4-The first time we heard from her it was beginning of Feb., She said she was sitting in her living room and it was coldShe stated that she had her thermostat turned down low and the fireplace was offI tried to
explain to her that she should run the fireplace on low and that it will correct the ProblemYou will always have air coming in the vent when the fireplace is not onI told her she can come in and I will show her ours do the same thingLast week she called me back and said she was sitting in the living room with electric Heaters and not using the fireplaceWhen we put it in, she sat there and watched the guys insulate Foam and drywall the bump outIt's called conditioning the bump out. As per the pictures, you can see that we did thatThe chase on her house and the insulation in the chase at the top, was done poorly by the people who put that chase inWe installed the firestop in there to help that situationYou're always going to have air penetration to those bump out as when they built them, they were not built the way they should have been builtWe've done several jobs in that areaSome bump outs were built better than othersWe don't Have any control over thatWe didn't build these houses and we insulate and drywallWe make Them as airtight as we can We also ask them if they have a son or daughter they would Like us to talk to them so we can explain the jobMost of them say I'm not an iShe wants to keep her thermostat turned down very low and not use the fireplaceShe got very nasty with Me She said if I don't come out to do something, she would turn me into The Revdex.comI have a problem when people knowingly do not understand what they are being told, what to expect, and how to run the fireplaceYou could stand in the bump out and look up before we put the fireplace in and see a little Light coming in from the topIt doesn't mean you are going to have a water leakThat's the way it's builtThis is one customer, no matter what you do, you're never going to make her happyAlso: The fireplace was $3000.00. The installation was: $ Install included: Removing the old fireplace, Install new one with gas line and vent kit, insulate And dry wall and spray foam into cracksAlso a three piece trim around the fireplaceThank You, John Fox

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The installation has made a bad situation worseThe old fireplace never had frost on the surface as this one doesMrFox knew the reason I wanted a new insert was to stop cold air from entering my living room and $made the situation worse, not betterI feel that the installation cost needs to be refunded to me so I can have the problem of cold air seeping into my home on all sides of the insert cam be resolved by another contractor
Regards,
*** ***

Revdex.com spoke to John at the business and the following was relayed: I did go back to try to discuss with the consumerWe did insulate and drywall and the consumer knows this as she was there and saw us do itIt cannot be made any tighterThe problem is that she does not want to run the fireplace and keeps the heat low, she needs to run the fireplaceThere is nothing else we can doThe job was done correctly as the digital pictures showThere is no way to eliminate all of it, but a lot of it was eliminated and the consumer was informed this would be the result prior to installation

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Address: 13251 W 64th Ave, Arvada, Colorado, United States, 80004

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