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Morningstar Auto Service Corp

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Morningstar Auto Service Corp Reviews (1)

Review: I gave my Mercedes-Benz, Model ML 350, Plate [redacted] at 9:20AM on 10/**/2013 for NY State Inspection. I was waiting in their premises while they were performing annual inspection for the car. When manager gave me key and I was walking towards my car, mechanic came to me and told that my car wind shield was cracked before. I asked to the mechanic that wind shield was not cracked before and why he didn't inform me when he knew that I was standing outside the workshop area. I also asked how the vehicle inspection be passed when its wind shield is cracked? He didn't give me any satisfactory answer and said he is sorry. The wind shield was exactly cracked by him where he put the inspection sticker. I went to the manager and explained him the situation. The manager asked the mechanic that why he did not inform him before doing inspection and replacing the NY state inspection sticker. He also admitted that they were supposed to inform the customer before doing any type of work on the car. Manager walked with the mechanic and myself to the car and accepted that crack was so big how mechanic could say that he didn't see it while performing inspection. I reminded the manager that when I was walking to my car to go, he (mechanic) came to me and told that my car wind shield is cracked. Manager told me that his boss will be in the shop in afternoon and I should come that time. He suggested that they all including myself will check the recording of video cameras and will find out that wind shield is cracked by the mechanics or not. I agreed to that.I arrived at 3:00 PM and introduced myself to [redacted] who said that he was the boss. I explained him the whole situation. He denied to show me the any video cameras recording. I called the police at 911 number and they suggested me to lodge complaint with Revdex.com. I took the estimate from car dealer to replace the wind shield. I cannot drive the car with cracked wind shield and have to replace ASAP.Desired Settlement: Cost of the wind shield replacement.

Business

Response:

Complaint# ID [redacted]

On October [redacted] 2013 [redacted] came with his Mercedes Benz plate# [redacted] for DMV Inspection The Inspector Inspected the vehicle and shown the customer a small crack about 4"long on the windshield on driver's side on the old Inspection Sticker and asked him if he want to replace the windshield. The customer said he has insurance coverage windshield and he wanted to get it done with the Insurance and requested the Inspection. As the crack is not in the way of the wiper blade and it is less than the size allowed by the DMV, the Inspector did the Inspection. The customer was happy, appreciated him and gave tip also.

The customer came back after few hours and said it is not covered by the Insurance company Inspection and complained that the Inspector cracked the windshield while taking out the old Inspection sticker. We told the customer, to take sticker out there is no need to hit, bang on the windshield we take out with scraper blade and it won't break the windshield. [redacted] is trying to take advantage of the situation. We do have video cameras in tlie conveniece store and near the Islands where customers pump Gas, but not in the repair shop. Truely it is a false allegation.

Thanking you,

Consumer

Response:

At this time, I have not been contacted by Morningstar Auto Service Corp regarding complaint ID [redacted].

Sincerely,

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Description: AUTO REPAIR & SERVICE

Address: 119-01 Atlantic Avenue, Richmond Hill, New York, United States, 11418

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