Morningstar Computer Consulting, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.The merchant, Mandy's Pizza, did NOT respond to my concerns in full with their reply.? They failed to explain why even after sending them a letter via US mail, which is attached to this reply, they did NOT bother to even acknowledge my concern!In Mandy's Pizza's reply, the manager did NOT address the issue as to why ALL OF OUR FOOD TOOK SO LONG to come to our table.? Only ONE meal was to be gluten-free.? They did not address at all my concern for why the other three of us at our table had to wait so long for our meals.? And for the record, the woman I referenced in my online contacts and in my USPS contact was NOT the woman that the manager describes in the reply.? The woman he references was working the counter and register that night and was NOT waiting on customers in the dining area as he states.? I know who he is referencing and that was NOT the woman who made the rude comments and presented an uninterested attitude.? Nowhere in the business's reply was an explanation for why ALL of the food was delayed at our table that evening.? Nowhere does he even acknowledge why the gluten-free food was brought out WITHOUT the salad, which we had to ask for again.? Nowhere does he acknowledge why the staff failed to provide the gluten-free meatball that was to come with the pasta dinner.? Nowhere does he even acknowledge or apologize for the fact that we had to go back up to the counter and ask for the meatball!? ? And nowhere does he acknowledge or apologize for the fact that the meatball was not even HALF as warm as it should have been!? ? This is NOT an example of them having to clean the kitchen out before preparing the gluten-free meatball!? This was obviously frozen and/or previously heated and forgotten about.? I do not appreciate the restaurant's answer to my inquiry.To further irritate me, the restaurant's manager who again brags about their great service could NOT bother to acknowledge my complaint and concerns PRIOR to me contacting the Revdex.com!? ? Multiple online contact attempts and a typewritten letter and my sales receipt were presented via USPS first-class mail.? Even with that, they could not be bothered to contact me directly.No, I am not satisfied with the reply Mandy's Pizza sent to the Revdex.com.? It does not address most of the concerns my family and friends had that evening.? The food was in overall quality and taste, but the service was seriously lacking and the concern of the staff that we experienced does not match the great quality that the restaurant manager felt we received.? And for the record, I only left the restaurant that night without demanding a refund or other correction of the service because we had over a two-hour drive home.? I chose to discuss the matter with my wife on the ride home to make sure that I did not miss anything that happened or anything we may have done that confused the staff or caused the staff member to react in the rude manner we received.? I would much rather leave a restaurant or store or public place without incident and allow cooler heads to prevail later in the form of a letter, phone call, or email contact with the merchant to attempt to fix or otherwise make the situation right.? Apparently dealing with Mandy's Pizza is a whole different story.? Instead of even acknowledging my contact attempts and concerns, they simply chose to FULLY IGNORE me.? That is poor business etiquette regardless of what the restaurant manager's opinion of what happened that night was.? Ignoring a customer's concerns is just wrong, no matter who you believe is right or wrong.? Even an apology would have been appropriate had I heard from them after the first, second, or third attempt to reach them.? As demonstrated in my US mail contact, I mentioned that they failed to acknowledge any prior contact attempts, figuring that this might inspire them to pay attention to me.? Sadly, it did not.? They ignored me.? They ignored my bank's attempt to straighten out my concern.? Huntington Bank suggested that I contact the Revdex.com to see if the merchant would listen to me that way.? Using the Revdex.com to finally get a response from a merchant is something that I have never had to do before? I am not happy or satisfied with Mandy's Pizza's reply to my concern.? They failed to address the situation in terms of why ALL of the food was late arriving that evening why the gluten-free food required us going back to the counter to ask why we did not receive our salad why we had to go back to the counter again to ask for the meatball that should have been included and why after all of the wait time, we received a not-even-half-heated meatball.? What Mandy's manager replied to our concern was more like a bragging on his daughter's honesty and great service, even though that was NOT the person who brought out our food.? She was at the register during our visit.? The manager's reply just blamed us for not being happy for their service, which in his eyes seemed to be perfect in every way.? He took no interest in responding to ALL concerns.? Regards, [redacted]

December 21, [redacted] Revdex.comHoliday DrivePittsburgh, PA 15220Dear [redacted] :This is in reference to your letter to our business with ID [redacted] .I want to start off with the fact that while it states that we have ignored this customers previous attempts, our website; social media; and our email server all have "keyword rejection"More specifically there are keywords that are rejected and after looking one of the words is "lie" and all of its maturations.Now over a month later, I have met with the staff that worked that evening; reviewed my security camera footage; and pulled reports for the time listed within your letter, and there are some points which I will address:We are NOT a restaurant, and in no way do we infer that that having (6) small tables make us a restaurantWe are however a very, and yes at times too busy pizzeria who's mainstay is takeout and deliveryThe "blonde girl": This is my SEVENTEEN YEAR OLD DAUGHTER, and quite frankly is the only point that is quite untrue, yet truly an exaggeration of her attitudeaWe DO NOT have waitresses, as my humorous custom-made wooden sign dearly states above the register, it say's "There are no hot waitresses, or waiters, so please place your order here." bMy daughter, while she is young, I could provide you with far too many compliments of how she's iVery sweet iiLevelheaded iiiAND COMPLETELY UNDERSTANDS THE NEEDS OF THOSE WITH FOOD ALLERGIES SINCE IT'S HER YOUNGER BROTHER WHO SUFFERS FROM [redacted] If anything she's more concerned with those like her brother than those without the issues ivLied To: This customer has used the work "lied" pretty easily and the last major benefit of this young lady is she doesn't have a dishonest bone in her bodyIn no way would she "lie" or even stretch the truth to a customerIT'S JUST NOT IN HER DNAThe Issue of Being "Lied to": Again, we are not a restaurant, and merely have the tables since many children who have food allergies have never gone out to a pizzeria and sit with their parents to have a safe mealNow, while this customer did choose to eat-in, yes they deserve the same consideration as any customer who is sitting at the table.I pulled the records for the period this customer was in the store, and unfortunately the new menu came out that previous week AND I ran an announcement of our new allergen-friendly pastaTHIS and THIS ALONE caused the backups since there were other AF/GF pasta orders that were in previous to theirs as a scheduled delivery; and frankly there was one more waiting after his that was for a deferred order later that evening.WHY does/did it take so long? My daughter was 100% correct in her answer by stating that it takes longer to make these itemsWE TAKE SAFETY/CROSS-CONTAMINATION VERY SERIOUSLYThis special menu is not a line-item for profitability, it was created BY and FOR our son, and in the end we offer to our customers.We will not rush the production of these items because this is the easiest way to introduce potentially dangerous shortcuts WHICH COULD EFFECTIVELY SEND MY SON FOR INSTANCE INTO [redacted] ***So, with that in mind, these items are made on their own burner; using a dedicated pot; a dedicated strainer; with dedicated toolsEACH time a pasta is made the pot and strainer must be cleanedIt's my rule and it will never be changed just so that we can speed up the cooking process.THIS DELAY, A TRUE DELAY WAS ONLY CAUSED BY OUR STAFF FOLLOWING MY SAFETY PROCEDURES WHICH CAN, AND WILL, CAUSE DELAYS IN HIGH-VOLUME, MULTIPLE MENU ITEM ORDERSCould service have been better? Sure it couldShould I expect more from my staff, and my daughter? Not at allaThey were inundated with various allergen-related food orders (mostly deliveries) during the period referenced within this documentbThey followed my safety procedures cMy daughter did apologize when explaining why there was a delaydI had (2) regular customers in the store at the same time and while they were a bit foggy about this specific day, they BOTH found it odd that they were do critical of the explanation and know at times that it's too busy for such a small footprint, which is a mid 1900's gas station...very small.Lastly, based upon the information provided by the complainant, and corroborated by my staff, at no time did they ask to cancel their order, or to have a refund made to their accountFurthermore, please note the time between when they frequented the store, and when they say they first reached out to us, 2-weeks had passed and then it became an issue.While we could have resolved this via other means, I take great offense to the comments that "we lied" and "were rude"It is for that reason that we cannot offer this person a refund, moreover they consumed the food and left without incidentA manager was on-staff, and again this place is the size of a shoebox.My family, and staff, take the safety of our gluten-free and allergen-free customers a bit too serious, and I personally know that this policy is few and far between in our industryTHIS was the main reason for the delay since we will never lax on our safety issues and at no time was this person lied to, nor was his order lost since there's nowhere in this place to lose an order since it's just too small.Cordially,Mandy's Pizza

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The merchant, Mandy's Pizza, did NOT respond to my concerns in full with their reply. They failed to explain why even after sending them a letter via US mail, which is attached to this reply, they did NOT bother to even acknowledge my concern!In Mandy's Pizza's reply, the manager did NOT address the issue as to why ALL OF OUR FOOD TOOK SO LONG to come to our table. Only ONE meal was to be gluten-free. They did not address at all my concern for why the other three of us at our table had to wait so long for our meals. And for the record, the woman I referenced in my online contacts and in my USPS contact was NOT the woman that the manager describes in the reply. The woman he references was working the counter and register that night and was NOT waiting on customers in the dining area as he states. I know who he is referencing and that was NOT the woman who made the rude comments and presented an uninterested attitude. Nowhere in the business's reply was an explanation for why ALL of the food was delayed at our table that evening. Nowhere does he even acknowledge why the gluten-free food was brought out WITHOUT the salad, which we had to ask for again. Nowhere does he acknowledge why the staff failed to provide the gluten-free meatball that was to come with the pasta dinner. Nowhere does he even acknowledge or apologize for the fact that we had to go back up to the counter and ask for the meatball! And nowhere does he acknowledge or apologize for the fact that the meatball was not even HALF as warm as it should have been! This is NOT an example of them having to clean the kitchen out before preparing the gluten-free meatball! This was obviously frozen and/or previously heated and forgotten about. I do not appreciate the restaurant's answer to my inquiry.To further irritate me, the restaurant's manager who again brags about their great service could NOT bother to acknowledge my complaint and concerns PRIOR to me contacting the Revdex.com! Multiple online contact attempts and a typewritten letter and my sales receipt were presented via USPS first-class mail. Even with that, they could not be bothered to contact me directly.No, I am not satisfied with the reply Mandy's Pizza sent to the Revdex.com. It does not address most of the concerns my family and friends had that evening. The food was in overall quality and taste, but the service was seriously lacking and the concern of the staff that we experienced does not match the great quality that the restaurant manager felt we received. And for the record, I only left the restaurant that night without demanding a refund or other correction of the service because we had over a two-hour drive home. I chose to discuss the matter with my wife on the ride home to make sure that I did not miss anything that happened or anything we may have done that confused the staff or caused the staff member to react in the rude manner we received. I would much rather leave a restaurant or store or public place without incident and allow cooler heads to prevail later in the form of a letter, phone call, or email contact with the merchant to attempt to fix or otherwise make the situation right. Apparently dealing with Mandy's Pizza is a whole different story. Instead of even acknowledging my contact attempts and concerns, they simply chose to FULLY IGNORE me. That is poor business etiquette regardless of what the restaurant manager's opinion of what happened that night was. Ignoring a customer's concerns is just wrong, no matter who you believe is right or wrong. Even an apology would have been appropriate had I heard from them after the first, second, or third attempt to reach them. As demonstrated in my US mail contact, I mentioned that they failed to acknowledge any prior contact attempts, figuring that this might inspire them to pay attention to me. Sadly, it did not. They ignored me. They ignored my bank's attempt to straighten out my concern. Huntington Bank suggested that I contact the Revdex.com to see if the merchant would listen to me that way. Using the Revdex.com to finally get a response from a merchant is something that I have never had to do before I am not happy or satisfied with Mandy's Pizza's reply to my concern. They failed to address the situation in terms of why ALL of the food was late arriving that evening why the gluten-free food required us going back to the counter to ask why we did not receive our salad why we had to go back to the counter again to ask for the meatball that should have been included and why after all of the wait time, we received a not-even-half-heated meatball. What Mandy's manager replied to our concern was more like a bragging on his daughter's honesty and great service, even though that was NOT the person who brought out our food. She was at the register during our visit. The manager's reply just blamed us for not being happy for their service, which in his eyes seemed to be perfect in every way. He took no interest in responding to ALL concerns.
Regards,
*** ***

December 21, 2015*** ***Revdex.comHoliday DrivePittsburgh, PA 15220Dear ***:This is in reference to your letter to our business with ID ***.I want to start off with the fact that while it states that we have ignored this customers previous attempts, our website;
social media; and our email server all have "keyword rejection"More specifically there are keywords that are rejected and after looking one of the words is "lie" and all of its maturations.Now over a month later, I have met with the staff that worked that evening; reviewed my security camera footage; and pulled reports for the time listed within your letter, and there are some points which I will address:We are NOT a restaurant, and in no way do we infer that that having (6) small tables make us a restaurantWe are however a very, and yes at times too busy pizzeria who's mainstay is takeout and deliveryThe "blonde girl": This is my SEVENTEEN YEAR OLD DAUGHTER, and quite frankly is the only point that is quite untrue, yet truly an exaggeration of her attitudeaWe DO NOT have waitresses, as my humorous custom-made wooden sign dearly states above the register, it say's "There are no hot waitresses, or waiters, so please place your order here." bMy daughter, while she is young, I could provide you with far too many compliments of how she's iVery sweet iiLevelheaded iiiAND COMPLETELY UNDERSTANDS THE NEEDS OF THOSE WITH FOOD ALLERGIES SINCE IT'S HER YOUNGER BROTHER WHO SUFFERS FROM *** *** *** ***If anything she's more concerned with those like her brother than those without the issues ivLied To: This customer has used the work "lied" pretty easily and the last major benefit of this young lady is she doesn't have a dishonest bone in her bodyIn no way would she "lie" or even stretch the truth to a customerIT'S JUST NOT IN HER DNAThe Issue of Being "Lied to": Again, we are not a restaurant, and merely have the tables since many children who have food allergies have never gone out to a pizzeria and sit with their parents to have a safe mealNow, while this customer did choose to eat-in, yes they deserve the same consideration as any customer who is sitting at the table.I pulled the records for the period this customer was in the store, and unfortunately the new menu came out that previous week AND I ran an announcement of our new allergen-friendly pastaTHIS and THIS ALONE caused the backups since there were other AF/GF pasta orders that were in previous to theirs as a scheduled delivery; and frankly there was one more waiting after his that was for a deferred order later that evening.WHY does/did it take so long? My daughter was 100% correct in her answer by stating that it takes longer to make these itemsWE TAKE SAFETY/CROSS-CONTAMINATION VERY SERIOUSLYThis special menu is not a line-item for profitability, it was created BY and FOR our son, and in the end we offer to our customers.We will not rush the production of these items because this is the easiest way to introduce potentially dangerous shortcuts WHICH COULD EFFECTIVELY SEND MY SON FOR INSTANCE INTO *** *** *** ***So, with that in mind, these items are made on their own burner; using a dedicated pot; a dedicated strainer; with dedicated toolsEACH time a pasta is made the pot and strainer must be cleanedIt's my rule and it will never be changed just so that we can speed up the cooking process.THIS DELAY, A TRUE DELAY WAS ONLY CAUSED BY OUR STAFF FOLLOWING MY SAFETY PROCEDURES WHICH CAN, AND WILL, CAUSE DELAYS IN HIGH-VOLUME, MULTIPLE MENU ITEM ORDERSCould service have been better? Sure it couldShould I expect more from my staff, and my daughter? Not at allaThey were inundated with various allergen-related food orders (mostly deliveries) during the period referenced within this documentbThey followed my safety procedures cMy daughter did apologize when explaining why there was a delaydI had (2) regular customers in the store at the same time and while they were a bit foggy about this specific day, they BOTH found it odd that they were do critical of the explanation and know at times that it's too busy for such a small footprint, which is a mid 1900's gas station...very small.Lastly, based upon the information provided by the complainant, and corroborated by my staff, at no time did they ask to cancel their order, or to have a refund made to their accountFurthermore, please note the time between when they frequented the store, and when they say they first reached out to us, 2-weeks had passed and then it became an issue.While we could have resolved this via other means, I take great offense to the comments that "we lied" and "were rude"It is for that reason that we cannot offer this person a refund, moreover they consumed the food and left without incidentA manager was on-staff, and again this place is the size of a shoebox.My family, and staff, take the safety of our gluten-free and allergen-free customers a bit too serious, and I personally know that this policy is few and far between in our industryTHIS was the main reason for the delay since we will never lax on our safety issues and at no time was this person lied to, nor was his order lost since there's nowhere in this place to lose an order since it's just too small.Cordially,Mandy's Pizza

December 21, 2015*** ***Revdex.comHoliday DrivePittsburgh, PA 15220Dear ***:This is in reference to your letter to our business with ID ***.I want to start off with the fact that while it states that we have ignored this customers previous attempts, our website;
social media; and our email server all have "keyword rejection"More specifically there are keywords that are rejected and after looking one of the words is "lie" and all of its maturations.Now over a month later, I have met with the staff that worked that evening; reviewed my security camera footage; and pulled reports for the time listed within your letter, and there are some points which I will address:We are NOT a restaurant, and in no way do we infer that that having (6) small tables make us a restaurantWe are however a very, and yes at times too busy pizzeria who's mainstay is takeout and deliveryThe "blonde girl": This is my SEVENTEEN YEAR OLD DAUGHTER, and quite frankly is the only point that is quite untrue, yet truly an exaggeration of her attitudeaWe DO NOT have waitresses, as my humorous custom-made wooden sign dearly states above the register, it say's "There are no hot waitresses, or waiters, so please place your order here." bMy daughter, while she is young, I could provide you with far too many compliments of how she's iVery sweet iiLevelheaded iiiAND COMPLETELY UNDERSTANDS THE NEEDS OF THOSE WITH FOOD ALLERGIES SINCE IT'S HER YOUNGER BROTHER WHO SUFFERS FROM *** *** *** ***If anything she's more concerned with those like her brother than those without the issues ivLied To: This customer has used the work "lied" pretty easily and the last major benefit of this young lady is she doesn't have a dishonest bone in her bodyIn no way would she "lie" or even stretch the truth to a customerIT'S JUST NOT IN HER DNAThe Issue of Being "Lied to": Again, we are not a restaurant, and merely have the tables since many children who have food allergies have never gone out to a pizzeria and sit with their parents to have a safe mealNow, while this customer did choose to eat-in, yes they deserve the same consideration as any customer who is sitting at the table.I pulled the records for the period this customer was in the store, and unfortunately the new menu came out that previous week AND I ran an announcement of our new allergen-friendly pastaTHIS and THIS ALONE caused the backups since there were other AF/GF pasta orders that were in previous to theirs as a scheduled delivery; and frankly there was one more waiting after his that was for a deferred order later that evening.WHY does/did it take so long? My daughter was 100% correct in her answer by stating that it takes longer to make these itemsWE TAKE SAFETY/CROSS-CONTAMINATION VERY SERIOUSLYThis special menu is not a line-item for profitability, it was created BY and FOR our son, and in the end we offer to our customers.We will not rush the production of these items because this is the easiest way to introduce potentially dangerous shortcuts WHICH COULD EFFECTIVELY SEND MY SON FOR INSTANCE INTO *** *** *** ***So, with that in mind, these items are made on their own burner; using a dedicated pot; a dedicated strainer; with dedicated toolsEACH time a pasta is made the pot and strainer must be cleanedIt's my rule and it will never be changed just so that we can speed up the cooking process.THIS DELAY, A TRUE DELAY WAS ONLY CAUSED BY OUR STAFF FOLLOWING MY SAFETY PROCEDURES WHICH CAN, AND WILL, CAUSE DELAYS IN HIGH-VOLUME, MULTIPLE MENU ITEM ORDERSCould service have been better? Sure it couldShould I expect more from my staff, and my daughter? Not at allaThey were inundated with various allergen-related food orders (mostly deliveries) during the period referenced within this documentbThey followed my safety procedures cMy daughter did apologize when explaining why there was a delaydI had (2) regular customers in the store at the same time and while they were a bit foggy about this specific day, they BOTH found it odd that they were do critical of the explanation and know at times that it's too busy for such a small footprint, which is a mid 1900's gas station...very small.Lastly, based upon the information provided by the complainant, and corroborated by my staff, at no time did they ask to cancel their order, or to have a refund made to their accountFurthermore, please note the time between when they frequented the store, and when they say they first reached out to us, 2-weeks had passed and then it became an issue.While we could have resolved this via other means, I take great offense to the comments that "we lied" and "were rude"It is for that reason that we cannot offer this person a refund, moreover they consumed the food and left without incidentA manager was on-staff, and again this place is the size of a shoebox.My family, and staff, take the safety of our gluten-free and allergen-free customers a bit too serious, and I personally know that this policy is few and far between in our industryTHIS was the main reason for the delay since we will never lax on our safety issues and at no time was this person lied to, nor was his order lost since there's nowhere in this place to lose an order since it's just too small.Cordially,Mandy's Pizza

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The merchant, Mandy's Pizza, did NOT respond to my concerns in full with their reply.  They failed to explain why even after sending them a letter via US mail, which is attached to this reply, they did NOT bother to even acknowledge my concern!In Mandy's Pizza's reply, the manager did NOT address the issue as to why ALL OF OUR FOOD TOOK SO LONG to come to our table.  Only ONE meal was to be gluten-free.  They did not address at all my concern for why the other three of us at our table had to wait so long for our meals.  And for the record, the woman I referenced in my online contacts and in my USPS contact was NOT the woman that the manager describes in the reply.  The woman he references was working the counter and register that night and was NOT waiting on customers in the dining area as he states.  I know who he is referencing and that was NOT the woman who made the rude comments and presented an uninterested attitude.  Nowhere in the business's reply was an explanation for why ALL of the food was delayed at our table that evening.  Nowhere does he even acknowledge why the gluten-free food was brought out WITHOUT the salad, which we had to ask for again.  Nowhere does he acknowledge why the staff failed to provide the gluten-free meatball that was to come with the pasta dinner.  Nowhere does he even acknowledge or apologize for the fact that we had to go back up to the counter and ask for the meatball!   And nowhere does he acknowledge or apologize for the fact that the meatball was not even HALF as warm as it should have been!   This is NOT an example of them having to clean the kitchen out before preparing the gluten-free meatball!  This was obviously frozen and/or previously heated and forgotten about.  I do not appreciate the restaurant's answer to my inquiry.To further irritate me, the restaurant's manager who again brags about their great service could NOT bother to acknowledge my complaint and concerns PRIOR to me contacting the Revdex.com!   Multiple online contact attempts and a typewritten letter and my sales receipt were presented via USPS first-class mail.  Even with that, they could not be bothered to contact me directly.No, I am not satisfied with the reply Mandy's Pizza sent to the Revdex.com.  It does not address most of the concerns my family and friends had that evening.  The food was so-so in overall quality and taste, but the service was seriously lacking and the concern of the staff that we experienced does not match the great quality that the restaurant manager felt we received.  And for the record, I only left the restaurant that night without demanding a refund or other correction of the service because we had over a two-hour drive home.  I chose to discuss the matter with my wife on the ride home to make sure that I did not miss anything that happened or anything we may have done that confused the staff or caused the staff member to react in the rude manner we received.  I would much rather leave a restaurant or store or public place without incident and allow cooler heads to prevail later in the form of a letter, phone call, or email contact with the merchant to attempt to fix or otherwise make the situation right.  Apparently dealing with Mandy's Pizza is a whole different story.  Instead of even acknowledging my contact attempts and concerns, they simply chose to FULLY IGNORE me.  That is poor business etiquette regardless of what the restaurant manager's opinion of what happened that night was.  Ignoring a customer's concerns is just wrong, no matter who you believe is right or wrong.  Even an apology would have been appropriate had I heard from them after the first, second, or third attempt to reach them.  As demonstrated in my US mail contact, I mentioned that they failed to acknowledge any prior contact attempts, figuring that this might inspire them to pay attention to me.  Sadly, it did not.  They ignored me.  They ignored my bank's attempt to straighten out my concern.  Huntington Bank suggested that I contact the Revdex.com to see if the merchant would listen to me that way.  Using the Revdex.com to finally get a response from a merchant is something that I have never had to do before.  I am not happy or satisfied with Mandy's Pizza's reply to my concern.  They failed to address the situation in terms of why ALL of the food was late arriving that evening ... why the gluten-free food required us going back to the counter to ask why we did not receive our salad ... why we had to go back to the counter again to ask for the meatball that should have been included ... and why after all of the wait time, we received a not-even-half-heated meatball.  What Mandy's manager replied to our concern was more like a bragging on his daughter's honesty and great service, even though that was NOT the person who brought out our food.  She was at the register during our visit.  The manager's reply just blamed us for not being happy for their service, which in his eyes seemed to be perfect in every way.  He took no interest in responding to ALL concerns. 
Regards,
[redacted]