Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Hello
We are very sorry that we could not meet your needs in a timely fashion
As stated in an email response sent to you on Friday, July 14th, 2017, we take full responsibility and wanted to personally apologize for the lack of customer service you received and for your negative experiencePlease understand that we have a small team handling a large amount of emails from men and women needing all kinds of assistance, and unfortunately an email will be missed
As for your request for assistance in downloading the program, the best way to do so is by logging on to the membership site and accessing the downloads there rather than using the links sent to you
The links sent to you after purchase are a "place holder" to use until your login information is emailed to youOnce a customer receives their login information, we recommend that they access their purchases by going to the membership site and use that method all of the time for ease and efficiency
After looking at your account, we updated it by giving you access to the contents of the program, "Get a Girlfriend Fast" with a free upgrade to the "Platinum" version as Carlos mentioned to you in a previous response
We also gave you free access to another one of his programs - The Alpha Rules, in appreciation of your patience with usThis was also stated in the email sent to you on July 14th,
However, the effort made on our part was not to your satisfactionWe have refunded you in the amount of $USDPlease allow to business days for the transaction to complete processing and post to the credit card used at the time of purchase
If you have further questions or concerns regarding this matter, please let us know
If you should continue to experience difficulty or have further questions or concerns, please let me know.Sincerely,
***, Customer Care
____________
Carlos Xuma's Dating Advice for Men
Complaint: ***I am rejecting this response because:
I asked for a refund as the program links do not workI no longer want to conduct any business with this company
Sincerely,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
[redacted] - [redacted] is contacting you directly regarding your purchase.
Please note that you paid $1 on a trial of the program. We've re-sent the download link for the program as well.
Since you've purchased it on 7/7 (about 6 days ago), we are still in that trial period. Please let us know...
if you need further assistance by contacting us directly at:
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Hello
We are very sorry that we could not meet your needs in a timely fashion
As stated in an email response sent to you on Friday, July 14th, 2017, we take full responsibility and wanted to personally apologize for the lack of customer service you received and for your negative experiencePlease understand that we have a small team handling a large amount of emails from men and women needing all kinds of assistance, and unfortunately an email will be missed
As for your request for assistance in downloading the program, the best way to do so is by logging on to the membership site and accessing the downloads there rather than using the links sent to you
The links sent to you after purchase are a "place holder" to use until your login information is emailed to youOnce a customer receives their login information, we recommend that they access their purchases by going to the membership site and use that method all of the time for ease and efficiency
After looking at your account, we updated it by giving you access to the contents of the program, "Get a Girlfriend Fast" with a free upgrade to the "Platinum" version as Carlos mentioned to you in a previous response
We also gave you free access to another one of his programs - The Alpha Rules, in appreciation of your patience with usThis was also stated in the email sent to you on July 14th,
However, the effort made on our part was not to your satisfactionWe have refunded you in the amount of $USDPlease allow to business days for the transaction to complete processing and post to the credit card used at the time of purchase
If you have further questions or concerns regarding this matter, please let us know
If you should continue to experience difficulty or have further questions or concerns, please let me know.Sincerely,
***, Customer Care
____________
Carlos Xuma's Dating Advice for Men
Complaint: ***I am rejecting this response because:
I asked for a refund as the program links do not workI no longer want to conduct any business with this company
Sincerely,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
[redacted] - [redacted] is contacting you directly regarding your purchase.
Please note that you paid $1 on a trial of the program. We've re-sent the download link for the program as well.
Since you've purchased it on 7/7 (about 6 days ago), we are still in that trial period. Please let us know...
if you need further assistance by contacting us directly at:
[redacted]
Thanks for your patience!