Dear Sir or Madam, Regarding the request made by the customer for a refund for services completed, the customer was offered a valet so that his vehicle could be assessed in an attempt to remedy his outstanding concern. The customer declined this offer so we then offered to refund him 50%...
on that service, which the customer accepted. The check is in the mail on it's way to the customer. We have a repair verification process in place so that we can avoid return visits. This is something we will continue to adhere to and apply more stringent checks on, in an effort to prevent future concerns moving forward. If there are additional questions related to this matter, please reach out to us at your earliest convenience. Thank You
The title work was submitted to the state of MN on August 3, 2017. As of this time we have contacted the state of MN via email since getting a live person is almost impossible. I have also contacted the attorney for MADA (Jim [redacted]) to see if he could assist in any way.He...
passed the request on to [redacted] at the Revdex.com but I have not heard anything back as of yet. Unfortunately with the state of Minnesota switching to the MNLARS system, we are unable to obtain titles etc. in a timely manner. We have emailed, called and done everything possible to help Mr. [redacted] get a clear title for his 2013 Volkswagen but at this time we are at the mercy of the state of Minnesota as are all dealerships in the state are.I feel that we have done our due diligence in this situation but our hands are tied until the state is able to process the backlog of paperwork since the system switchover.
Revdex.com received e-mail from Nancy [redacted] of Morrie's shortly after receiving consumer 'rebuttal,' indicating that the dealer has reached a resolution with the customer.Dealer has agreed to rtrieve the car and refund the customer his money.
I am rejecting this response because: The response is not true. Steve the business manager knew that the leak was not fixed and had scheduled to have the vehicle picked up last Tuesday August 9, 2016. He failed to follow through with this. Thats when I decided to contact the Revdex.combecause it was another empty promise from the dealer. As far as Justin [redacted] goes. I clled him two Saturdays ago to see if the paperwork was on it's way. It had not even been started to be gathered. His excuse was that the service mnager was new. How long would it take to give me a copy of the work or checks that were done before the sold the vehicle and the paperwork of work done on the vehicle since it was new (They told me when I bought the vehicle they had it on hand). And said I could have a copy of it. I only bought the vechicle on June 18, 2016. Over 8 weeks ago. It seems like that amount of time should be plentyto make a copy of something you have on hand.
Mrs. [redacted] has an appointment to come in on Saturday 21st to have us take a look at her vehicle. We show that we replaced the sway bar links before she took delivery. We will resolve this issue 10/21/2017.
This response comes from Jeff [redacted] - Service Director at Morrie's Minnetonka Ford.We were able to get Mr. [redacted] original charging cable covered by Ford Motor Company under their New Car Limited Warranty.In addition, we refunded Mr. [redacted] $140.00 diagnostic charges.Mr. [redacted] has picked up...
the new charging cable and is satisfied with the resolution.
I am rejecting this response because: I did submit oil change records from 77k to present. They obviously didn't even look at the pile of dealer receipts I provided.
We have communicated with Mr. [redacted] and have come to a resolution. His truck will be fixed under our Lifetime Powertrain Warranty. We appreciate his business and apologized for the inconvenience.
Received call from Steve [redacted] of Morrie's Minnetonka Ford, providing business response.Mr [redacted] says he has reviewed Mr [redacted]'s complaint, and will be mailing him a check in the amount of $140.00.Says he has already submitted the check request at the dealership, and Mr [redacted] should expect...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
(The consumer indicated he/she DID NOT accept the response from the business.)
Service Manager did contact me and said the mirror would be ordered and replaced. An appointment has not been scheduled yet and currently the Service...
Manager is on vacation. The contact person he listed while he is gone has not replied to my call or e-mails. Waiting for appointment.
Dear Sir or Madam, Regarding the request made by the customer for a refund for services completed, the customer was offered a valet so that his vehicle could be assessed in an attempt to remedy his outstanding concern. The customer declined this offer so we then offered to refund him 50%...
on that service, which the customer accepted. The check is in the mail on it's way to the customer. We have a repair verification process in place so that we can avoid return visits. This is something we will continue to adhere to and apply more stringent checks on, in an effort to prevent future concerns moving forward. If there are additional questions related to this matter, please reach out to us at your earliest convenience. Thank You
The title work was submitted to the state of MN on August 3, 2017. As of this time we have contacted the state of MN via email since getting a live person is almost impossible. I have also contacted the attorney for MADA (Jim [redacted]) to see if he could assist in any way.He...
passed the request on to [redacted] at the Revdex.com but I have not heard anything back as of yet. Unfortunately with the state of Minnesota switching to the MNLARS system, we are unable to obtain titles etc. in a timely manner. We have emailed, called and done everything possible to help Mr. [redacted] get a clear title for his 2013 Volkswagen but at this time we are at the mercy of the state of Minnesota as are all dealerships in the state are.I feel that we have done our due diligence in this situation but our hands are tied until the state is able to process the backlog of paperwork since the system switchover.
Revdex.com received e-mail from Nancy [redacted] of Morrie's shortly after receiving consumer 'rebuttal,' indicating that the dealer has reached a resolution with the customer.Dealer has agreed to rtrieve the car and refund the customer his money.
Customer confirmed to Revdex.com by phone that issue has been resolved.
I am rejecting this response because: The response is not true. Steve the business manager knew that the leak was not fixed and had scheduled to have the vehicle picked up last Tuesday August 9, 2016. He failed to follow through with this. Thats when I decided to contact the Revdex.combecause it was another empty promise from the dealer. As far as Justin [redacted] goes. I clled him two Saturdays ago to see if the paperwork was on it's way. It had not even been started to be gathered. His excuse was that the service mnager was new. How long would it take to give me a copy of the work or checks that were done before the sold the vehicle and the paperwork of work done on the vehicle since it was new (They told me when I bought the vehicle they had it on hand). And said I could have a copy of it. I only bought the vechicle on June 18, 2016. Over 8 weeks ago. It seems like that amount of time should be plentyto make a copy of something you have on hand.
Mrs. [redacted] has an appointment to come in on Saturday 21st to have us take a look at her vehicle. We show that we replaced the sway bar links before she took delivery. We will resolve this issue 10/21/2017.
Service manager spoke with Customer and we are addressing his concerns.
This response comes from Jeff [redacted] - Service Director at Morrie's Minnetonka Ford.We were able to get Mr. [redacted] original charging cable covered by Ford Motor Company under their New Car Limited Warranty.In addition, we refunded Mr. [redacted] $140.00 diagnostic charges.Mr. [redacted] has picked up...
the new charging cable and is satisfied with the resolution.
I am rejecting this response because: I did submit oil change records from 77k to present. They obviously didn't even look at the pile of dealer receipts I provided.
We have communicated with Mr. [redacted] and have come to a resolution. His truck will be fixed under our Lifetime Powertrain Warranty. We appreciate his business and apologized for the inconvenience.
Received call from Steve [redacted] of Morrie's Minnetonka Ford, providing business response.Mr [redacted] says he has reviewed Mr [redacted]'s complaint, and will be mailing him a check in the amount of $140.00.Says he has already submitted the check request at the dealership, and Mr [redacted] should expect...
to receive it within about 10 days.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
(The consumer indicated he/she DID NOT accept the response from the business.)
Service Manager did contact me and said the mirror would be ordered and replaced. An appointment has not been scheduled yet and currently the Service...
Manager is on vacation. The contact person he listed while he is gone has not replied to my call or e-mails. Waiting for appointment.