Initial Business Response /* (1000, 6, 2015/12/02) */
Unsure of when sway links went bad, we repaired prior issues with front end components, and provided a rental car free of charge. AutoCheck which is another version of CarFax reported no prior vehicle accidents. Both companies pull from Experian...
and report what accidents have been submitted through police/insurance records. If there has been nothing reported, nothing will be present until the report has been submitted and closed.
Contacted client about issue with her Jeep. Verified concern. Advised client that we will pay for the repair to the Sway Bar links in question at her choice of repair shops. Client will schedule with her shop.
Initial Business Response /* (1000, 6, 2015/06/05) */
In response to Revdex.com case #[redacted] opened on 6/4/15:
[redacted] purchased her 2008 Pontiac Torrent (Vin# [redacted]) on 5/27/2014. The vehicle was sold originally with 98232 miles and was 100% AS-IS with no warranty. This was...
disclosed and signed off on by the customer on both the Federal Buyers Guide and Morrie's Public Before Wholesale disclosure.
On 3/21/2015 the customer had her vehicle in our service department to get her headlight inspected. At that time we also performed a full circle inspection in which no trailing arm issue was noted.
On Thursday 5/29/2015, I spoke with Nick at [redacted] who made me aware the rear trailing arm was broken. The repair for the trailing arm was $1219, due to extended driving he also advised the tires should be replaced. Control/trailing arms are normal wear items and are a part of maintenance on vehicles. Although the vehicle was purchased AS-IS with no warranty over a year and over 10,000 miles ago, out of good faith we offered to cover half the cost of the trailing arm repair. We also afforded her the opportunity to trade the vehicle in. Ms. [redacted] refused both options and explained she would get her attorney involved, at which point we terminated the conversation.
Initial Consumer Rebuttal /* (3000, 8, 2015/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Morrie's Mazda was not honest to tell us the trailing arm of the was broken. The first mechanic that saw the car in North Dakota at the AFB said oh they sold you a junk car. The mechanic continue " I know you need you tire fix but this car is not only about tire, it is a total junk the sold you.The mechanic said others have being giving you the keys back when the look at you vehicle but I am not going to give you the key for this vehicle because it is dangerous and at any time it will cause a nastic accident where in people may die and I told the Mechanic I have being complaining to Morrie's mazda but the never care about my complaint about this vehicle.and the pile of water in the trunk but the Dealer did not listen to me because the had my $4000. down payment already. Dianne at Morrie's mazda she told me to get a bucket and get the water out of the trunk. That was all she told me and each day I called Morrie's Mazda to tell them about the vehicle, my respond was the "vehicle is fine you will never have any problem with the vehicle for the next five years and this may/30 made the vehicle one year exact and before then I have being complaining about this vehicle.Any time I take the vehicle in to Morries and say I am here my vehicle is not driving properly, they will tell me it is the tire. But why will tire keep causing noise and as Morrie's Mazda said a new vehicle. But I believed a new vehicle is not supposed to make noise and have a lot of water in the trunk at initial buying. Morrie's Mazda was not Honest with me from start.
To Whom it May Concern:We are very sorry for any miscommunication regarding the credit inquiry. The customer did sign a credit application agreeing to us looking at her credit report in order to accept a personal check. I will reach out to her personally and explain the process and why...
it happened the way that it did. If you have any questions please feel free to contact me @ ###-###-####.Regards,Pete [redacted]
To whom it may concern: [redacted] and I spoke over the phone today about the issue's that he is having with his car. I am meeting with our dealer rep today to see if I can speed up the process with the engineering department in order to fix his vehicle. Regards,Pete [redacted]
Initial Business Response /* (1000, 6, 2015/12/02) */
Unsure of when sway links went bad, we repaired prior issues with front end components, and provided a rental car free of charge. AutoCheck which is another version of CarFax reported no prior vehicle accidents. Both companies pull from Experian...
and report what accidents have been submitted through police/insurance records. If there has been nothing reported, nothing will be present until the report has been submitted and closed.
Contacted client about issue with her Jeep. Verified concern. Advised client that we will pay for the repair to the Sway Bar links in question at her choice of repair shops. Client will schedule with her shop.
Initial Business Response /* (1000, 6, 2015/06/05) */
In response to Revdex.com case #[redacted] opened on 6/4/15:
[redacted] purchased her 2008 Pontiac Torrent (Vin# [redacted]) on 5/27/2014. The vehicle was sold originally with 98232 miles and was 100% AS-IS with no warranty. This was...
disclosed and signed off on by the customer on both the Federal Buyers Guide and Morrie's Public Before Wholesale disclosure.
On 3/21/2015 the customer had her vehicle in our service department to get her headlight inspected. At that time we also performed a full circle inspection in which no trailing arm issue was noted.
On Thursday 5/29/2015, I spoke with Nick at [redacted] who made me aware the rear trailing arm was broken. The repair for the trailing arm was $1219, due to extended driving he also advised the tires should be replaced. Control/trailing arms are normal wear items and are a part of maintenance on vehicles. Although the vehicle was purchased AS-IS with no warranty over a year and over 10,000 miles ago, out of good faith we offered to cover half the cost of the trailing arm repair. We also afforded her the opportunity to trade the vehicle in. Ms. [redacted] refused both options and explained she would get her attorney involved, at which point we terminated the conversation.
Initial Consumer Rebuttal /* (3000, 8, 2015/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Morrie's Mazda was not honest to tell us the trailing arm of the was broken. The first mechanic that saw the car in North Dakota at the AFB said oh they sold you a junk car. The mechanic continue " I know you need you tire fix but this car is not only about tire, it is a total junk the sold you.The mechanic said others have being giving you the keys back when the look at you vehicle but I am not going to give you the key for this vehicle because it is dangerous and at any time it will cause a nastic accident where in people may die and I told the Mechanic I have being complaining to Morrie's mazda but the never care about my complaint about this vehicle.and the pile of water in the trunk but the Dealer did not listen to me because the had my $4000. down payment already. Dianne at Morrie's mazda she told me to get a bucket and get the water out of the trunk. That was all she told me and each day I called Morrie's Mazda to tell them about the vehicle, my respond was the "vehicle is fine you will never have any problem with the vehicle for the next five years and this may/30 made the vehicle one year exact and before then I have being complaining about this vehicle.Any time I take the vehicle in to Morries and say I am here my vehicle is not driving properly, they will tell me it is the tire. But why will tire keep causing noise and as Morrie's Mazda said a new vehicle. But I believed a new vehicle is not supposed to make noise and have a lot of water in the trunk at initial buying. Morrie's Mazda was not Honest with me from start.
To Whom it May Concern:We are very sorry for any miscommunication regarding the credit inquiry. The customer did sign a credit application agreeing to us looking at her credit report in order to accept a personal check. I will reach out to her personally and explain the process and why...
it happened the way that it did. If you have any questions please feel free to contact me @ ###-###-####.Regards,Pete [redacted]
To whom it may concern: [redacted] and I spoke over the phone today about the issue's that he is having with his car. I am meeting with our dealer rep today to see if I can speed up the process with the engineering department in order to fix his vehicle. Regards,Pete [redacted]