Hi D***,We have just received confirmation from our partner that we have been refunded our loss in regards to your loanTherefore, we have refunded the $repossession fee to youPlease let me know if you do not see this refund after business days. Best,C*** ***AVP of Marketing, Sales and Service805-988-
Hi S***,I'd like to apologize for how long it's taken you to receive your new ATM card and PIN numberAfter reviewing with my team, it appears the card was originally sent to an incorrect address - an apartment number was missingTherefore, we received both the ATM card and the PIN number back
in the mailUsually, we let members know it takes 7-business days for both the card and the PIN number to arriveIn honesty, it's often quicker, but we want to set realistic time frames for our membersWe send them separately for securityIf you ordered a replacement card with the same card number you previously had, your existing PIN will workYou may go to an ATM to change the PIN if need be thoughIf you ordered a new card with a new number, it does need a new PINYou can always call us at 805-988-and we will give you a new PIN over the phoneFor security reasons, we do not share them via online message, e-mail, etc You may call my direct line at 805-988-xwith any questions and I can help direct you to the appropriate team if you still need your PINAgain I apologize for how long the process has taken, it should never take weeks to get an ATM card and the address discrepancy delayed usI will also have our team ensure we have your proper address on file when you call so this does not happen again. Best,*** ***Director of Marketing
Hello D***, We sincerely apologize for the frustration you had with your CBC auto loanThat is certainly not the experience we want our members to have and we are working with our collections partner to ensure members are always treated respectfullyIn regards to your auto loan, we have
extensively researched your account history and can assure you that nothing is being misreported to any of the credit bureaus and that ChexSystems has been updatedWith your permission, we would love to have a representative contact you to explain your account status as some of the details may seem confusingAgain, we do not want you to feel you are being disrespected in any way. Sincerely,C*** ***AVP of Marketing, Sales and Service
Hello,I'm sorry for the delayed response from CBC on this issue. Scott Norris left in December and I was on maternity leave, but our team tried to reach out to the Revdex.com on numerous occasions about this issue. I would like to explain the situation that transpired with Mr. S[redacted]. He reached out to us...
for a payoff on his mortgage on December 24, 2015. He asked for a payoff amount dated in February 2016. Our branch team reached out to our mortgage department for this amount. Our real estate manager let our team know she does not like to provide a payoff amount two months in advance, as the information can change pending future payments, but agreed to supply one anyway to give him a ball park figure. She did make an error at that time in giving him a payoff for February 2015, rather than February 2016. However, this did not result in any lost money for Mr. S[redacted], but rather the perception of what he believed he would be getting back at the close of escrow. When he did sell the condo in January, All Valley Escrow requested a payoff from us on January 15, 2016. We provided the correct payoff statement at that time. It is customary in escrow, and to my belief legally required, for the escrow company to use the payoff statement they request from the lender and not the payoff statement provided from the customer. It appears to us, that All Valley Escrow used the payoff amount the borrower provided, rather than the official payoff statement we gave them. The payoff statement the member provided should have been a red flag to All Valley Escrow, as it showed a large amount of negative interest due amount since it was calculated for February 2015. We have tried to explain what happened Mr. S[redacted] on numerous occasions, but he has not been responsive. We have responded to all of his public statements made on Yelp, Facebook, etc. as well. Multiple team members including our real estate manager, R[redacted], and Chief Service Officer, Trish Williams, have both spoken with Mr. S[redacted] on the matter. We have also reached to All Valley Escrow, but have not received a response. Please let us know if you need any future information on this issue and we will supply it as quickly as possible. Best,Candice Cerro AragonCBC Director of Marketing
Hello D[redacted], We sincerely apologize for the frustration you had with your CBC auto loan. That is certainly not the experience we want our members to have and we are working with our collections partner to ensure members are always treated respectfully. In regards to your auto loan, we have extensively researched your account history and can assure you that nothing is being misreported to any of the credit bureaus and that ChexSystems has been updated. With your permission, we would love to have a representative contact you to explain your account status as some of the details may seem confusing. Again, we do not want you to feel you are being disrespected in any way. Sincerely,C[redacted]AVP of Marketing, Sales and Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11814658, and find that this resolution is satisfactory to me.
Hello, CBC Federal Credit Union did contact me last Tuesday and everything has been straightened out. Candace Aragon, I think in Marketing, contacted me and she connected me to IT in order to receive a PIN over the phone. Apparently my apartment number was not being added to my address and that is why I had such a hard time receiving my ATM card and separate envelope containing the PIN.Thank you for your help. I never have done anything like this, but I was feeling a little bit desperate.Anyways, hope all is going well in California. I wish I have the opportunity to move back there one day.Take care.
Regards,
[redacted]
Complaint: I am rejecting this response because: The Repo fee is still not credited back to my account! Regards, D [redacted]
Hi D***,We have just received confirmation from our partner that we have been refunded our loss in regards to your loanTherefore, we have refunded the $repossession fee to youPlease let me know if you do not see this refund after business days. Best,C*** ***AVP of Marketing, Sales and Service805-988-
Hi S***,I'd like to apologize for how long it's taken you to receive your new ATM card and PIN numberAfter reviewing with my team, it appears the card was originally sent to an incorrect address - an apartment number was missingTherefore, we received both the ATM card and the PIN number back
in the mailUsually, we let members know it takes 7-business days for both the card and the PIN number to arriveIn honesty, it's often quicker, but we want to set realistic time frames for our membersWe send them separately for securityIf you ordered a replacement card with the same card number you previously had, your existing PIN will workYou may go to an ATM to change the PIN if need be thoughIf you ordered a new card with a new number, it does need a new PINYou can always call us at 805-988-and we will give you a new PIN over the phoneFor security reasons, we do not share them via online message, e-mail, etc You may call my direct line at 805-988-xwith any questions and I can help direct you to the appropriate team if you still need your PINAgain I apologize for how long the process has taken, it should never take weeks to get an ATM card and the address discrepancy delayed usI will also have our team ensure we have your proper address on file when you call so this does not happen again. Best,*** ***Director of Marketing
Hello D***, We sincerely apologize for the frustration you had with your CBC auto loanThat is certainly not the experience we want our members to have and we are working with our collections partner to ensure members are always treated respectfullyIn regards to your auto loan, we have
extensively researched your account history and can assure you that nothing is being misreported to any of the credit bureaus and that ChexSystems has been updatedWith your permission, we would love to have a representative contact you to explain your account status as some of the details may seem confusingAgain, we do not want you to feel you are being disrespected in any way. Sincerely,C*** ***AVP of Marketing, Sales and Service
Hello,I'm sorry for the delayed response from CBC on this issue. Scott Norris left in December and I was on maternity leave, but our team tried to reach out to the Revdex.com on numerous occasions about this issue. I would like to explain the situation that transpired with Mr. S[redacted]. He reached out to us...
for a payoff on his mortgage on December 24, 2015. He asked for a payoff amount dated in February 2016. Our branch team reached out to our mortgage department for this amount. Our real estate manager let our team know she does not like to provide a payoff amount two months in advance, as the information can change pending future payments, but agreed to supply one anyway to give him a ball park figure. She did make an error at that time in giving him a payoff for February 2015, rather than February 2016. However, this did not result in any lost money for Mr. S[redacted], but rather the perception of what he believed he would be getting back at the close of escrow. When he did sell the condo in January, All Valley Escrow requested a payoff from us on January 15, 2016. We provided the correct payoff statement at that time. It is customary in escrow, and to my belief legally required, for the escrow company to use the payoff statement they request from the lender and not the payoff statement provided from the customer. It appears to us, that All Valley Escrow used the payoff amount the borrower provided, rather than the official payoff statement we gave them. The payoff statement the member provided should have been a red flag to All Valley Escrow, as it showed a large amount of negative interest due amount since it was calculated for February 2015. We have tried to explain what happened Mr. S[redacted] on numerous occasions, but he has not been responsive. We have responded to all of his public statements made on Yelp, Facebook, etc. as well. Multiple team members including our real estate manager, R[redacted], and Chief Service Officer, Trish Williams, have both spoken with Mr. S[redacted] on the matter. We have also reached to All Valley Escrow, but have not received a response. Please let us know if you need any future information on this issue and we will supply it as quickly as possible. Best,Candice Cerro AragonCBC Director of Marketing
Hello D[redacted], We sincerely apologize for the frustration you had with your CBC auto loan. That is certainly not the experience we want our members to have and we are working with our collections partner to ensure members are always treated respectfully. In regards to your auto loan, we have extensively researched your account history and can assure you that nothing is being misreported to any of the credit bureaus and that ChexSystems has been updated. With your permission, we would love to have a representative contact you to explain your account status as some of the details may seem confusing. Again, we do not want you to feel you are being disrespected in any way. Sincerely,C[redacted]AVP of Marketing, Sales and Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11814658, and find that this resolution is satisfactory to me.
Hello, CBC Federal Credit Union did contact me last Tuesday and everything has been straightened out. Candace Aragon, I think in Marketing, contacted me and she connected me to IT in order to receive a PIN over the phone. Apparently my apartment number was not being added to my address and that is why I had such a hard time receiving my ATM card and separate envelope containing the PIN.Thank you for your help. I never have done anything like this, but I was feeling a little bit desperate.Anyways, hope all is going well in California. I wish I have the opportunity to move back there one day.Take care.
Regards,
[redacted]
Complaint: 12041581
I am rejecting this response because: The Repo fee is still not credited back to my account!
Regards,
D[redacted]