Morris Ford-Mercury, Inc.

To whom it may concern, We are writing back in regards to claim ID number ***, service work done on the 4th of November There was a ponote given to the customer at time of payment/pickup, along with further information found on the customer's service RO *** under
line B stating " rebate information can be found at www.fordowner.com under service"As a courtesy in the past Morris Ford Inc., would fill out the rebate form with the customer when they picked up their vehicleHowever, when Ford Motor reviewed our rebate issuing we were directed to not fill out for the customer that the customer would have to fill out the rebates themselvesThe owner does not agree how this issue was further handled; by the service manager not taking the customer's phone call, but directing them to call Ford Motor Corporate office, when this could have been handled internallyThis is not an acceptable treatment for any new or long term loyal customersThe owner wishes that the customer had reached out to him directly to have handled this situationIn review of this letter, employees have been spoken to and new actions have been implemented in order to avoid this situation from happening againWe would like to offer the customer a complimentary "Works" oil change special, which is normally a $Sincerely, Todd L*** Parts and Service Director

A women called on behalf of [redacted], and she left a message stating: with the Revdex.com's help, the offer the business did make was acceptable, and they are happy it is done and completely satisfied.