Morris Green Properties

After posting this review below, Aaron Mottaghi has been harassing and threatening us.
I would like to start this review by saying that Aaron Mottaghi and Cuesta are two of the most dishonest people I have ever met. Do not rent from ANYONE associated with Morris Green Property management. It has become obvious over the past year that they are only looking out for the landlords and treat their tenants like an annoyance.
This is by far the absolute worst Property Management company I have ever had the displeasure of dealing with. I have rented in Texas for almost 10 years and Morris Green was easily the most disconnected, useless group of people that call themselves a property management company. Let us begin with moving in. Upon moving in we found remnants of multiple wig installs in every bathroom (cut lace, cut hair, wig glue containers, receipts, etc.). This trash was shoved in drawers and even under the sinks. This included the bags and receipts and containers for the entire install… Regardless, it was clear the apartment was not cleaned beforehand(date on receipt was from 3 months prior to our move in). They also left hideous curtains behind from the previous tenant. (I only mention the curtains as this was brought up in a previous review). One of the main selling points of the apartment was the fridge, and it was marketed as “Brand New Top of the Line” etc. Within a few months the fridge broke. After submitting a maintenance form, the guy came out, looked at the fridge and informed us that this model was actually a part of a class action lawsuit and is known in the industry to be garbage and break regularly… We were without a fridge for over three weeks, which is ludicrous when paying that much in Rent. The team at Morris Green were unresponsive, made numerous mistakes in booking repairs that were detailed to us by both repairmen that came by(one guy had to come twice because they booked the appointment completely wrong). They put our fridge and freezer being completely out of service as a “small leak” which resulted in non urgent service. When notified of this, the team at Morris Green was openly hostile and said there was nothing they could do about it. This clearly falls outside of the “timely repairs” portion of the lease but I digress.
As we finally made it to the end of our lease, it became clear that these employees were just extremely inept and they became willingly deceitful. Cuesta and her counterpart were unprofessional every time they showed up with clients, sometimes blocking other tenants from entering the driveway with their vehicles and arguing with clients loudly on the phone outside for over half an hour. They were completely unknowledgeable about the layout, basic features, and amenities of the apartment.
Now, we have moved out and they are attempting to keep over 75% of our security deposit for normal wear and tear. Cuesta made multiple comments about how good condition the apartment was in and that it “showed pretty” but then Aaron Mottaghi tells us “I wouldn't hold out a lot of hope however - the property was pretty beat up when you moved out. Here are the reports from both the move in and the move out.”
. Which one is it? They want to charge us almost two grand to paint every room(most rooms were used seldomly as guest rooms), charge us over one hundred dollars to replace lightbulbs after providing pictures that prove that those were working when we left(even if they were dead, that is normal wear and tear). A five hundred dollar cleaning fee(wasn’t cleaned before us or we wouldn’t have found remnants of multiple wig installs in multiple bathrooms).
We kept that apartment in pristine condition and this treatment is insulting to our intelligence. The fact that we paid them an exorbitant amount of money in rent and fees only to be treated with disregard at every turn. It is obvious from reading the other reviews that mention Aaron Montaghi and Cuesta specifically by name, that these are people just completely unequipped with the empathy needed to support tenants or provide service to anyone in any capacity.
This is a company that can’t perform their basic duties and does not care about their tenants. Run far away if you see that sign. Hopefully the wig installs aren’t as terrible as their property management.

We are not offering anything to this resident, monetary or otherwise, to resolve the claimThey money he accepted does not belong to him, and our position is that it should be returnedWe will seek a judge's opinion on the matter if it becomes necessary but we will not be coerced into offering this person any sort of settlement

Complaint [redacted] I am rejecting this response because: Regards, [redacted] ***

Complaint: ***
I am rejecting this response because:Almost all of my requests were caused by water leaks and appliances not working that were all under home warrantyThose that were denied due to "wear and tear", I accepted and fixed them myselfThere are a few requests that are not completed to this dayI did not request new flooring that was recommended by the flooring company because of all the water that leaked under the floor from outsideI am happy with the new tile in the houseI have no issues, besides a few loose tiles that I can deal with.
Regards,
*** ***

We have had more than 25 individual service requests on this home since [redacted] moved in last October. All were completed to the tune of $4K in repairs stemming from "drafty windows" (this property is more than 40 years old) to random requests involving replacement floors - all of which were...

satisfied. If the tenant had an issue with the floors, this should have been requested prior to move-in. We have done everything in our power to ensure she's happy and will continue to do so, but it appears that we can't keep her satisfied.

Hello There,This tenant was mistakenly overpaid for his security deposits due to an administrative error by one of our employees at move-out, an additional $550. When our accountants discovered the mistake some time later, Mr. [redacted] was contacted regarding the overpayment. Complainant acknowledged...

that he was overpaid at move-out, however, felt entitled to keep the $550 for himself. We offered several options to him, including a repayment plan spanning a period of 6 months. Our object was not to cause him undue grief or hardship due to the error, but to return the money which did not rightfully belong to him.The story about the carpets is 100% fabricated. He has created this reality to justify his belligerence toward us & current actions to file this complaint. He is simply upset because we have have committed to file suit against him for the amount he was overpaid if he does not return the money.

We are not offering anything to this resident, monetary or otherwise, to resolve the claim. They money he accepted does not belong to him, and our position is that it should be returned. We will seek a judge's opinion on the matter if it becomes necessary but we will not be coerced into offering this person any sort of settlement.

Complaint[redacted]
I am rejecting this response because:
No such offer was made. They said I had one week then threaten civil suit. I never acknowledged over payment. Simply stated refund paid back. Which was what I paid. They never gave me more than what I paid to begin with. Story about carpet is fact. 
[redacted]

Complaint[redacted]
I am rejecting this response because:
Regards,
[redacted]