Morris Hayden Properties LLC

Morris Hayden will not argue any further with [redacted] Morris Hayden feels that the final accounting was completed accurately with the guidance of the homeowner If [redacted] would like to discuss any of his obvious concerns he can contact the owner directly as the charges were determined by the owner

Complaint: ***I am rejecting this response because:
Morris Hayden did not respond to our direct communications and has waited over months to respond to this Revdex.com complaintWhen at last they did respond, they made a number of accusations and statements and then suggested we take them to courtThis is quite obviously not an acceptable solutionThe Revdex.com is here to work things out amicably between two parties, not challenge people to take you to court if they dareWhen you remove all the accusations and statements, what was the actual substance of Morris Hayden's response? Basically it was "See you in court if you want your money."
Sincerely,*** ***

Morris Hayden did NOT move [redacted] and [redacted] into the property that their complaint is about, nor were we responsible
for the final accounting.  We took move-out photos for the owner, sent her the photos and she determined what would be a tenant charge and what would be an owner...

charge, we simply completed the paperwork for her.
We were contacted by the owner of the property who originally signed the two year lease agreement with [redacted] and [redacted].  Upon the tenants moving in, the tenants were not satisfied with the cleaning or presentation of the home.  The owner hired a cleaning company to clean the house.  After the first cleaning they were not satisfied so the owner hired a second cleaning company.  After that cleaning company was done, [redacted] and [redacted] advised the owner that the house was cleaned to their satisfaction.  The owner also gave them 2 weeks rent credit and paid for an air purifier that was approximately $250.00.  The owner paid $1,000.00 to have the house cleaned to their satisfaction.
On 9/11/14 we sent an addendum to the tenants that stated the following:  This addendum is to confirm that Morris Hayden will honor the current lease agreement between [redacted] & [redacted] and the owner for lease beginning 7/16/13 through 7/16/15.  All terms and conditions of the original contract dated and signed by all parties 7/15/13 to remain the same.  The tenants would not sign that letter nor did they ever acknowledge us as the new property management company and would not send the monthly rent checks to our office.  They continued to send the checks to the owner.  The owner endorsed the checks and then mailed them to our office and we had to endorse them and deposit the funds.
Morris Hayden followed the law and posted notices when the owners were going to be using the studio.  This is not considered harassment, we have the right to be on the property to post notices.  The tenants had cameras on the property without prior approval, and at one time took a photo of a Morris Hayden Representative, and emailed it in a harassing way to her email before she even returned to the office. 
On 3/25/15, we sent a Notice of Termination advising the tenants that the lease would not be renewed and they would need to vacate by 7/16/15.  We also advised them that they could vacate the property sooner without a lease buy-out fee.  They vacated on 7/16/15 and placed the keys in our lockbox.
I have enclosed a copy of the final accounting along with pictures to justify the owner’s deduction charges to the tenant.
All tenants have the right to file a small claims case which would cost approximately $79.00 to file.  If they win in court, they would be reimbursed for their costs.  If they feel they have a strong case and should be reimbursed for items they were allegedly wrongfully charged, they should consider filing a claim.  When we have issues or payment is not made, that is what we do, as this law is available for both sides.
Rather than moving forward with a small claims case and a neutral third party, they have taken to the internet and have been posting slanderous posts twice a week since their move-out last summer without using their names.
If [redacted] and [redacted] would like photos or any additional information, we would be more than happy to present it to them in court.

Morris Hayden will not argue any further with [redacted].  Morris Hayden feels that the final accounting was completed accurately with the guidance of the homeowner.
If [redacted] would like to discuss any of his obvious concerns he can contact the owner directly as the charges were determined by the owner.

Complaint: [redacted]I am rejecting this response because:
 
The fact that Morris Hayden refused to respond to our direct communications and took over 7 months to respond to this complaint underscores how little they care about their tenants. It is true that Morris Hayden didn’t move us into the house. The owner rented us an unhabitable house as defined by Oregon ORS 90.320. After 2 cleaners, trash haulers, painters, and construction workers finished their work, the house was still only barely habitable. The only reason we moved in then was because we had no other place to live…not because the house had been cleaned to our satisfaction. We were forced to delay our move-in by 2 weeks because of the unhabitable condition of the house and the owner did not pay for an air purifier even though she was asked to do so. 
 
Morris Hayden states that their lease addendum specified that “All terms and conditions of the original contract dated and signed by all parties 7/15/13 to remain the same.” So why did they need us to sign an addendum if all terms remained the same? And why did they expect us to violate the terms of our lease and start using their drop box when “all terms remain the same?” And why did they illegally threaten us with 72-hour eviction for sending rent to the address on our lease if “all terms remain the same?” Clearly, they wanted to make changes to our lease even while claiming that “all terms remain the same.” 
 
There is no legal requirement for “approval” to install a security camera on rented premises. The implication that we needed permission from Morris Hayden demonstrates how they want to control things that aren’t lawful for them to control. Since our tenant rights were regularly being violated, we installed a security camera for our own protection and legal documentation. We always respected Oregon law and never harassed Morris Hayden, even though they frequently harassed us in unlawful ways which we carefully documented. We did email them a photo of their illegal entry onto the premises so they would know we were documenting their unlawful activities.
 
Morris Hayden repeatedly came onto the premises to post notices on our door giving us notice that the owner was going to use the “studio”. Unfortunately, this “studio” was an illegally constructed and un-inspected Additional Dwelling Unit which was unlawful for the owners to use. We made Morris Hayden aware that the ADU was unlawful but never received any response from them. We have since confirmed with the Bend city code enforcer that there is currently an active case against the owners for the illegal construction and use of an un-permitted and un-inspected ADU. 
 
Morris Hayden is trying to distance themselves from this situation by claiming “nor were we responsible
for the final accounting.” This is untrue. A property manager’s job is to negotiate between owner and tenant. We provided Morris Hayden with dozens of photos of the unhabitable pre-move-in condition of the house. It was blatantly obvious from those photos that we left the house in far better condition than when we signed the lease. Instead of using our photo documentation, Morris Hayden simply accepted what the owner wanted to charge us and wrongfully withheld a portion of our security deposit based solely on the owner’s desire. Remember, this is the same owner who rented us an unhabitable dwelling and constructed an illegal ADU, both in flagrant violation of Oregon law.
 
Morris Hayden’s suggestion that we file a court case over $800 is presumptuous. We can make far more money with our regular work than spending hours building a case and litigating Morris Hayden in court. Morris Hayden’s shady business practices rely on it not being worth the time and expense for tenants to file a court case. The court will not reimburse us for the hours we would spend preparing for the case and appearing in court. According to the owner contract posted on their website, Morris Hayden always gets reimbursed for legal expense by the property owner so they basically get paid for going to court in cases like this. No wonder they spend so much time encouraging us to sue. A tenant lawsuit is like a payday for Morris Hayden.
 
Finally, Morris Hayden’s false accusation that we have been making slanderous (sic) posts is itself a libelous statement. We have made no such posts anywhere. We are still owed $800 by Morris Hayden who was solely responsible for returning our security deposit in accordance with Oregon law. We again demand that Morris Hayden forward a check in the amount of $800 to our mailing address of record.
Sincerely,[redacted]