Morris & Jones Auto Body

Review: I took my car there for them to diagnose what the problem was with my A/C since it was not working. the fan came on, but the heat and cold air did not work. They gave me an estimate of 588.06. I could not afford it them so later I called them back when I had the money. I dropped off my car on 7/24/13 at the shop. They called me on 7/25/13 to pick up the car. The problem was not fixed. They said that I should take it to the dealer to get the problem fixed. They still charged me $588.06. I felt that was unfair because now I still have to take it somewhere else and pay again for something they did not fix but charged me for. I asked them to at least give me a discount and they refused. Also they had fixed my drivers side switch and it is only months later and the switch is broken again. In this case they told me it was still under warranty and they can repair it again.Desired Settlement: I would like to have part of my money back because although they tried to fix the car, the problem is still there. If they had not known what the problem was, then that would have been a different case. They had a chance to look at the car way in advance and diagnose the problem. They then gave me an estimate. they should have just said it was something they could not fix.

Business

Response: