I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not see how this could possibly qualify as a resolutionIt seems to me that this business is just pointing fingers at me for not reading their "stipulations" on their website; stipulations that to me seem irrelevantI do not foresee this business admitting to their fault and honestly I have reached my limitI have already gone through another agency and recieved a companion within this time that it has taken Save A Mutt to respond, which seems to be very telling of how Save A Mutt operates compared to other, more reliable agenciesI would like to hereby cut off communication with Save A Mutt and move on with my lifeFor Save A Mutt to continue to toy with my emotions by accusing me of not being able to become emotionally attached to a dog I never met is just insuiting and I can take it no longerI am uncertain of the next step in this process but I do not want to hear from Save A Mutt again Regards, [redacted]
Hi, We have a statement on our adoption application that states we reserve the right to back out of any adoption at any point in processThe application has to be signed and dated by the adopter showing they have read and understand our policiesThe same statement is on our
contract and on the front page of our websiteIf a client does not agree with this stipulation they should not apply. This particular client had applied to adopt a dog that had previously been returned by the former adopter up northThe puppy was going to have to endure many hours on the road in a transport van to come back to NC to the foster homeIn order to spare the puppy the trip the volunteer decided to let a northern rescue have the puppyAfter re reviewing the clients application the volunteer discovered that the client had intended on giving the puppy to her boyfriend as a "gift"We do not allow our dogs to be given as giftsThat is our policyThe volunteer who the client communicated with was not the one who processed her application originallyWe have no Idea how that fact slipped by the fist volunteer that the puppy was intended to be given as a giftAt this point the puppy was being held at another rescue located in NYThey are NOT affiliated with Save A Mutt what so everThey just took our puppy in temporarily after the first adoption failed until we could get the baby back down hereThe director of the unaffiliated rescue requested to let her keep the puppy since she had gotten attached and plus save the stress of the long transport back down hereSince our volunteer withdrew the client's application to adopt she agreed to do best thing and let the northern rescue keep the puppy. The client was refunded the full amount that she paid for the adoption fee. As far as the client insisting about "deserving" some compensationI really am not sure what to think about that How exactly can someone get "attached" to an animal they have never met? It is not like she had procession of the pup for months and then we ripped it away. I also wanted to touch base on the fact that she commented that it took us something hours to respondIt is listed on our website upfront for the world to read that we respond to all inquires within hoursShe got a response within that time frame. We are a private group that is ran by volunteers who devote many hours to helping the animalsWe are not always tied to our computers or our phones The needs of the animals must be met Our volunteers do have families, jobs and a life other than the rescueAlthough the rescue consumes a bigger percentage of our lives than the other important aspects. The volunteer who handled this had been with us a very long timeShe had helped us save countless lives of animals in our areaWe had worked together for almost years.She finally had enough and quitThe realization of what we do is the animals are much easier to deal with than the humans that don't understand what we sacrifice to do what we do.Sincerely,*** *
To
whom It May Concern,
I find normally those
who tend to be provoking in actions are normally best ignored. However, I wish
to quickly and honestly state my side on this...
matter!
Let me give you
some background on what we do. We take in needy dogs and cats from area
"kill shelters". Kill Shelters are shelters or pounds that will
euthanize unwanted animals if it is not claimed or adopted. There are many kill
shelters in our area. One that we work with specifically has euthanasia rates
that are very high. For example of the 4012 dogs they took in only 180 got
adopted. You can guess what happened to the rest! Sadly there are shelters with
higher euthanasia rates than that. We also intercept needy pets in our
community before they end up at the kill shelters.
We make sure the animal has everything that
it needs while it is in our care. The animals are taken to our vet. At our vet
they receive, vaccines, de-worming and preventive care and they are micro-chipped.
They also are spayed and neutered if they are old enough. If they are not old
enough we provide access to low cost spay/neuter services when they reach 6
months of age. We do not just take the easy cases either. We have taken in dogs
that are heart worm positive that costed a lot of money to treat. Heart worm
treatment for a large dog can easily reach $1000 to cure around these
parts. We have taken in broken dogs and cats that were abused physically
and emotionally that took us months and even years to find a suitable home for.
When we commit to an animal it is for life if it is not placed in a new home.
We have one of our very first rescue dogs still with us. She was taken in as a
6 month old and she is now 15 years old. She has epilepsy and could not be
placed. We are committed to taking care of her for life as well as many others
who have been with us for many years due to one issue or another that made them
un adoptable.
We do not have a
physical facility or shelter! We do not have a place or location where our
animals are kept for public viewing. The majority of our animals are in
foster homes. Our fosters are wonderful families who open up their home to a
needy animal until we can place it in a forever home. We are still
responsible for the vet care, food and any other expenses that the animal might
incur while in the foster home. The foster home just provides housing and love!
We foot the entire financial burden.
I might also add
contrary to Mr. [redacted]'s comments we are not funded by the government. Nor have
we received any monies, grants or anything from good ole Uncle Sam. It is
stated on our web site in plain and very understandable English that we are a
PRIVATE RESCUE. In other words money from our own pockets fund our efforts. We
file business taxes and are accountable for every dime we make, although that
sure is not a lot considering the major expenses we occur to operate. It
is normal for us to spend $150 to $200 per WEEK on just pet food to feed our
rescue animals. The vet bills are astronomical as is our gas costs from all the
traveling we endure to make sure our animals are cared for and have what they
need. We do what we do because we love the animals and we want to make a
difference. We try to be fair to everyone, first and foremost our concern
and priority is with our animals that we have worked so hard to help.
Below I will state the facts and nothing but the facts on what occurred with
Mr. [redacted].
1- Mr. [redacted] applied to adopt a
puppy named [redacted] from my rescue partners. The said partners are responsible
for their dogs/adoptions, and I handle the adoptions of the animals that I take
in personally. In other words we have 2 acting parts to the business.
2- The puppy that Mr.[redacted] was interested in was adopted and claimed prior to
Mr. [redacted] acting on his adoption approval. The same day Mr. [redacted] decided he
was then interested in 2 puppies that I was responsible for processing myself. In
other words they belonged to me! Those puppies were [redacted] and [redacted]. I
informed Mr. [redacted] that [redacted] had been adopted and [redacted] was available AT
THE MOMENT! I was pretty upfront that [redacted] had ANOTHER approved applicant
prior to him. I also had stated to him that the adopter had not responded or
reserved [redacted] at that point in time. Below is the exact conversation copied
from the saved email conversation between Mr. [redacted] and [redacted] and I.
________
Me
To
[redacted]
Aug 13
Yes you do not have to reapply as
long as [redacted] approved you to adopt. Let me know if you would like to adopt
[redacted]. I would need your deposit to hold her. However I do have another
approved application on her.
Thanks,
[redacted]
__________
3- Mr. [redacted] then sent his deposit in to hold [redacted] to [redacted] my partner. The
other approved applicant had sent in her deposit in around 15 minutes prior, unknown
to me at the time. On our web site the following is stated boldly at the top of
home page for everyone to read….
NOTICE TO ALL POTENTIAL ADOPTERS:
1-We reserve the right to back out
of any adoption at our discretion at any point during the adoption process!
In the event we decide to back out of an adoption we will refund all fees
paid to us, including the deposit!
2-We want everyone to know that it
is FIRST COME FIRST serve among the APPROVED adopters. Who
ever gets their deposit to us FIRST will get the rescue pet. We have
always done it this way and we will continue to do it this way. We are honest
and fair about it! That means who REALLY gets the deposit to us FIRST
will be the one who gets the pet REGARDLESS!!!!!!!!!!! We can not and
simply will not take a chance on anyone dragging their feet and causing a pet
to miss out on their forever home. So we will NOT hold any pet WITHOUT
a deposit. Please read #1 above again. If you do not agree with this
please do not apply! The fact is these are OUR animals. We care for
them until they find their forever home. We have a lot of time and money
invested in each rescue pet, many times we have much more invested than the
meager adoption fee we charge. We have the right to decide where the animal
will go. They belong to US until they leave our care!
The text below is also stated at the
bottom of each web page and on the adoption application that Mr. [redacted]
signed, dated and sent in for consideration…..
Notice: We reserve the right to back out of an
adoption AT ANY POINT that we feel we have just cause to take such
action. In the event that WE DECIDE that we don't want to follow through with
the adoption we will refund the fees in full to the person in question.
4- [redacted] and I compared time stamps on the
paypal invoices and the other adopter beat Mr. [redacted] to the punch. We do our
best to be honest and truthful so the only fair thing to do was to let the
adopter who truly got their payment in first have the pup. I instructed
[redacted] to refund the deposit to Mr. [redacted]. Which she did without hesitation.
At this point in time I had to take several of our rescue dogs to a vet appt
in the late afternoon. [redacted] was also there with some of our rescue dogs.
Our vet always sees us after hours on the days that we have dogs that have to
be examined for health certificates etc. [redacted] and I both were gone from
our computers to well after dark that day. With that being said, Mr, [redacted] accused us
of ignoring his messages as to why his money had been refunded. Doing the
type of work we do it is not realistic to think we should be tied to our
computers 24/7. We do actually work and are hands on with our rescue animals.
I replied to Mr. [redacted] the very first
spare minute I had that evening. I was very nicely and polite I might add….below
is copied text from the actual saved email conversation between Mr. [redacted]
and I.
-----------
Me
To
[redacted]
Aug 13
I had [redacted] to refund it. We had
someone who was approved prior send her deposit in about 15 minutes prior to
you. Since she got hers to us first she gets the pup to be fair.
We do have pups that have not been
listed if you are interested, you can have first choice.
Thanks,
[redacted]
I kept repeatedly apologizing to
Mr. [redacted] for the misunderstanding. I offered him his choice of any other
pup or dog we had. I refunded his adoption deposit without hesitation. At
that point I did not know what else to do. Mr. [redacted]’s emails became somewhat
demanding and argumentative at that point no matter what I said.
Below is copied text from an email
he sent me……
And sorry for any inconvenience is not
an acceptable response. Further action needs to be taken
Below is my reply to the above……
What exactly would you consider an acceptable response?
Please explain to me what we can do to me you happy and satisfied?
I apologized, I refunded your money! I offered you another pup of your choice
if you wish. What else honestly can we do?
Honestly, we have not done anything wrong. We made a mistake and admitted it.
We try to be fair.
Neither one of us is going to be productive arguing over something that was a
simple mistake. It is not going to make me change my mind.
We apologized sincerely; it is a time to move on. I got more important things
to do today than argue and bicker about trivial things.
I hope you have a great day, and I wish you good luck on your search for a
rescue dog. I would be happy to give you some referrals to rescues that are
close to you that you can adopt from. Not sure If you thought of it but If
you have a local animal shelter or pound that would be an excellent place to
look.
Sincerely,
[redacted]
At this point I had decided to ignore the emails he sent. They
automatically were deleted without being read. I refuse to argue with anyone.
I got better things to do with my time. I apologized to him. I gave him his
money back. I offered him another puppy of his choice. He chose not to accept
my offer. I really don’t understand what he expected of me? I could understand his anger if I had been
dishonest and refused to refund him. Yet, I was honest and forth coming like
I have always been with my business dealings.
My animals are my first priority. It is MY decision where they go. I reserve
the right to refuse anyone at any point in the adoption process. That fact is
clearly stated on my web site, and application for all to read. I make no
secret about our “first come first serve” policy. If he did not accept my
terms why did he apply? Mr. [redacted]
clearly has it out for our business and the needy kill shelter animals that
would die a horrible death if it was not for our intervention. The fact is there is NO SHORTAGE of rescue
animals who need a home. Instead of arguing over a puppy that I placed in an
excellent home elsewhere he should be looking for another rescue dog that
needs help. My bets are he would not have to look very hard to achieve that.
I would be very happy to upload the complete email conversations
between Mr. [redacted] and I if that is required. That would prove the fact I was NOT rude in
any way. I will also be happy to upload copies of the deposit receipts that
PROVE the other approved adopter got her deposit in first. However I will NOT
participate any further in this discussion with Mr. [redacted]. As far as I am
concerned this is done and over with. Time to move on! I refuse to act like a
2 yro in a pre-school squabble!
Sincerely,
[redacted] At Save-A-Mutt
I am a recent adopter through Save a Mutt. I can not say enough about these hero's. The adoption procedure is thorough but fair. There has been complaints against Save a Mutt with the adoption process. They have to be tough to ensure the quality of life that these precious furbabies deserve. They kept in constant contact with me throughout the entire process. If I had any questions they responded to me within 2 hours. My new puppy was transported to me by the most caring, professional people. It is clear to me the people who run Save a Mutt and all of the volunteers do this out of love and they deserve praises. If anyone is looking to adopt a new furbaby through Save a Mutt I would HIGHLY recommend them.
I adopted a puppy from Save a Mutt on 11/23/16. They are a wonderful rescue to work with and went above and beyond what was required. They really care about their animals and take wonderful care of the puppies before adopting them out. I had to wait an additional week as the night before transport my pup got sick so they wanted to ensure he was healthy before letting me take him home. I would adopt from them in the future without a doubt
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not see how this could possibly qualify as a resolution. It seems to me that this business is just pointing fingers at me for not reading their "stipulations" on their website; stipulations that to me seem irrelevant. I do not foresee this business admitting to their fault and honestly I have reached my limit. I have already gone through another agency and recieved a companion within this time that it has taken Save A Mutt to respond, which seems to be very telling of how Save A Mutt operates compared to other, more reliable agencies. I would like to hereby cut off communication with Save A Mutt and move on with my life. For Save A Mutt to continue to toy with my emotions by accusing me of not being able to become emotionally attached to a dog I never met is just insuiting and I can take it no longer. I am uncertain of the next step in this process but I do not want to hear from Save A Mutt again.
Regards,
[redacted]
Had a wonderful experience getting a puppy from them and would definitely recommend them again to othersMay God Bless them for what they do
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not see how this could possibly qualify as a resolutionIt seems to me that this business is just pointing fingers at me for not reading their "stipulations" on their website; stipulations that to me seem irrelevantI do not foresee this business admitting to their fault and honestly I have reached my limitI have already gone through another agency and recieved a companion within this time that it has taken Save A Mutt to respond, which seems to be very telling of how Save A Mutt operates compared to other, more reliable agenciesI would like to hereby cut off communication with Save A Mutt and move on with my lifeFor Save A Mutt to continue to toy with my emotions by accusing me of not being able to become emotionally attached to a dog I never met is just insuiting and I can take it no longerI am uncertain of the next step in this process but I do not want to hear from Save A Mutt again Regards, [redacted]
Hi, We have a statement on our adoption application that states we reserve the right to back out of any adoption at any point in processThe application has to be signed and dated by the adopter showing they have read and understand our policiesThe same statement is on our
contract and on the front page of our websiteIf a client does not agree with this stipulation they should not apply. This particular client had applied to adopt a dog that had previously been returned by the former adopter up northThe puppy was going to have to endure many hours on the road in a transport van to come back to NC to the foster homeIn order to spare the puppy the trip the volunteer decided to let a northern rescue have the puppyAfter re reviewing the clients application the volunteer discovered that the client had intended on giving the puppy to her boyfriend as a "gift"We do not allow our dogs to be given as giftsThat is our policyThe volunteer who the client communicated with was not the one who processed her application originallyWe have no Idea how that fact slipped by the fist volunteer that the puppy was intended to be given as a giftAt this point the puppy was being held at another rescue located in NYThey are NOT affiliated with Save A Mutt what so everThey just took our puppy in temporarily after the first adoption failed until we could get the baby back down hereThe director of the unaffiliated rescue requested to let her keep the puppy since she had gotten attached and plus save the stress of the long transport back down hereSince our volunteer withdrew the client's application to adopt she agreed to do best thing and let the northern rescue keep the puppy. The client was refunded the full amount that she paid for the adoption fee. As far as the client insisting about "deserving" some compensationI really am not sure what to think about that How exactly can someone get "attached" to an animal they have never met? It is not like she had procession of the pup for months and then we ripped it away. I also wanted to touch base on the fact that she commented that it took us something hours to respondIt is listed on our website upfront for the world to read that we respond to all inquires within hoursShe got a response within that time frame. We are a private group that is ran by volunteers who devote many hours to helping the animalsWe are not always tied to our computers or our phones The needs of the animals must be met Our volunteers do have families, jobs and a life other than the rescueAlthough the rescue consumes a bigger percentage of our lives than the other important aspects. The volunteer who handled this had been with us a very long timeShe had helped us save countless lives of animals in our areaWe had worked together for almost years.She finally had enough and quitThe realization of what we do is the animals are much easier to deal with than the humans that don't understand what we sacrifice to do what we do.Sincerely,*** *
To
whom It May Concern,
I find normally those
who tend to be provoking in actions are normally best ignored. However, I wish
to quickly and honestly state my side on this...
matter!
Let me give you
some background on what we do. We take in needy dogs and cats from area
"kill shelters". Kill Shelters are shelters or pounds that will
euthanize unwanted animals if it is not claimed or adopted. There are many kill
shelters in our area. One that we work with specifically has euthanasia rates
that are very high. For example of the 4012 dogs they took in only 180 got
adopted. You can guess what happened to the rest! Sadly there are shelters with
higher euthanasia rates than that. We also intercept needy pets in our
community before they end up at the kill shelters.
We make sure the animal has everything that
it needs while it is in our care. The animals are taken to our vet. At our vet
they receive, vaccines, de-worming and preventive care and they are micro-chipped.
They also are spayed and neutered if they are old enough. If they are not old
enough we provide access to low cost spay/neuter services when they reach 6
months of age. We do not just take the easy cases either. We have taken in dogs
that are heart worm positive that costed a lot of money to treat. Heart worm
treatment for a large dog can easily reach $1000 to cure around these
parts. We have taken in broken dogs and cats that were abused physically
and emotionally that took us months and even years to find a suitable home for.
When we commit to an animal it is for life if it is not placed in a new home.
We have one of our very first rescue dogs still with us. She was taken in as a
6 month old and she is now 15 years old. She has epilepsy and could not be
placed. We are committed to taking care of her for life as well as many others
who have been with us for many years due to one issue or another that made them
un adoptable.
We do not have a
physical facility or shelter! We do not have a place or location where our
animals are kept for public viewing. The majority of our animals are in
foster homes. Our fosters are wonderful families who open up their home to a
needy animal until we can place it in a forever home. We are still
responsible for the vet care, food and any other expenses that the animal might
incur while in the foster home. The foster home just provides housing and love!
We foot the entire financial burden.
I might also add
contrary to Mr. [redacted]'s comments we are not funded by the government. Nor have
we received any monies, grants or anything from good ole Uncle Sam. It is
stated on our web site in plain and very understandable English that we are a
PRIVATE RESCUE. In other words money from our own pockets fund our efforts. We
file business taxes and are accountable for every dime we make, although that
sure is not a lot considering the major expenses we occur to operate. It
is normal for us to spend $150 to $200 per WEEK on just pet food to feed our
rescue animals. The vet bills are astronomical as is our gas costs from all the
traveling we endure to make sure our animals are cared for and have what they
need. We do what we do because we love the animals and we want to make a
difference. We try to be fair to everyone, first and foremost our concern
and priority is with our animals that we have worked so hard to help.
Below I will state the facts and nothing but the facts on what occurred with
Mr. [redacted].
1- Mr. [redacted] applied to adopt a
puppy named [redacted] from my rescue partners. The said partners are responsible
for their dogs/adoptions, and I handle the adoptions of the animals that I take
in personally. In other words we have 2 acting parts to the business.
2- The puppy that Mr.[redacted] was interested in was adopted and claimed prior to
Mr. [redacted] acting on his adoption approval. The same day Mr. [redacted] decided he
was then interested in 2 puppies that I was responsible for processing myself. In
other words they belonged to me! Those puppies were [redacted] and [redacted]. I
informed Mr. [redacted] that [redacted] had been adopted and [redacted] was available AT
THE MOMENT! I was pretty upfront that [redacted] had ANOTHER approved applicant
prior to him. I also had stated to him that the adopter had not responded or
reserved [redacted] at that point in time. Below is the exact conversation copied
from the saved email conversation between Mr. [redacted] and [redacted] and I.
________
Me
To
[redacted]
Aug 13
Yes you do not have to reapply as
long as [redacted] approved you to adopt. Let me know if you would like to adopt
[redacted]. I would need your deposit to hold her. However I do have another
approved application on her.
Thanks,
[redacted]
__________
3- Mr. [redacted] then sent his deposit in to hold [redacted] to [redacted] my partner. The
other approved applicant had sent in her deposit in around 15 minutes prior, unknown
to me at the time. On our web site the following is stated boldly at the top of
home page for everyone to read….
NOTICE TO ALL POTENTIAL ADOPTERS:
1-We reserve the right to back out
of any adoption at our discretion at any point during the adoption process!
In the event we decide to back out of an adoption we will refund all fees
paid to us, including the deposit!
2-We want everyone to know that it
is FIRST COME FIRST serve among the APPROVED adopters. Who
ever gets their deposit to us FIRST will get the rescue pet. We have
always done it this way and we will continue to do it this way. We are honest
and fair about it! That means who REALLY gets the deposit to us FIRST
will be the one who gets the pet REGARDLESS!!!!!!!!!!! We can not and
simply will not take a chance on anyone dragging their feet and causing a pet
to miss out on their forever home. So we will NOT hold any pet WITHOUT
a deposit. Please read #1 above again. If you do not agree with this
please do not apply! The fact is these are OUR animals. We care for
them until they find their forever home. We have a lot of time and money
invested in each rescue pet, many times we have much more invested than the
meager adoption fee we charge. We have the right to decide where the animal
will go. They belong to US until they leave our care!
The text below is also stated at the
bottom of each web page and on the adoption application that Mr. [redacted]
signed, dated and sent in for consideration…..
Notice: We reserve the right to back out of an
adoption AT ANY POINT that we feel we have just cause to take such
action. In the event that WE DECIDE that we don't want to follow through with
the adoption we will refund the fees in full to the person in question.
4- [redacted] and I compared time stamps on the
paypal invoices and the other adopter beat Mr. [redacted] to the punch. We do our
best to be honest and truthful so the only fair thing to do was to let the
adopter who truly got their payment in first have the pup. I instructed
[redacted] to refund the deposit to Mr. [redacted]. Which she did without hesitation.
At this point in time I had to take several of our rescue dogs to a vet appt
in the late afternoon. [redacted] was also there with some of our rescue dogs.
Our vet always sees us after hours on the days that we have dogs that have to
be examined for health certificates etc. [redacted] and I both were gone from
our computers to well after dark that day. With that being said, Mr, [redacted] accused us
of ignoring his messages as to why his money had been refunded. Doing the
type of work we do it is not realistic to think we should be tied to our
computers 24/7. We do actually work and are hands on with our rescue animals.
I replied to Mr. [redacted] the very first
spare minute I had that evening. I was very nicely and polite I might add….below
is copied text from the actual saved email conversation between Mr. [redacted]
and I.
-----------
Me
To
[redacted]
Aug 13
I had [redacted] to refund it. We had
someone who was approved prior send her deposit in about 15 minutes prior to
you. Since she got hers to us first she gets the pup to be fair.
We do have pups that have not been
listed if you are interested, you can have first choice.
Thanks,
[redacted]
I kept repeatedly apologizing to
Mr. [redacted] for the misunderstanding. I offered him his choice of any other
pup or dog we had. I refunded his adoption deposit without hesitation. At
that point I did not know what else to do. Mr. [redacted]’s emails became somewhat
demanding and argumentative at that point no matter what I said.
Below is copied text from an email
he sent me……
And sorry for any inconvenience is not
an acceptable response. Further action needs to be taken
Below is my reply to the above……
What exactly would you consider an acceptable response?
Please explain to me what we can do to me you happy and satisfied?
I apologized, I refunded your money! I offered you another pup of your choice
if you wish. What else honestly can we do?
Honestly, we have not done anything wrong. We made a mistake and admitted it.
We try to be fair.
Neither one of us is going to be productive arguing over something that was a
simple mistake. It is not going to make me change my mind.
We apologized sincerely; it is a time to move on. I got more important things
to do today than argue and bicker about trivial things.
I hope you have a great day, and I wish you good luck on your search for a
rescue dog. I would be happy to give you some referrals to rescues that are
close to you that you can adopt from. Not sure If you thought of it but If
you have a local animal shelter or pound that would be an excellent place to
look.
Sincerely,
[redacted]
At this point I had decided to ignore the emails he sent. They
automatically were deleted without being read. I refuse to argue with anyone.
I got better things to do with my time. I apologized to him. I gave him his
money back. I offered him another puppy of his choice. He chose not to accept
my offer. I really don’t understand what he expected of me? I could understand his anger if I had been
dishonest and refused to refund him. Yet, I was honest and forth coming like
I have always been with my business dealings.
My animals are my first priority. It is MY decision where they go. I reserve
the right to refuse anyone at any point in the adoption process. That fact is
clearly stated on my web site, and application for all to read. I make no
secret about our “first come first serve” policy. If he did not accept my
terms why did he apply? Mr. [redacted]
clearly has it out for our business and the needy kill shelter animals that
would die a horrible death if it was not for our intervention. The fact is there is NO SHORTAGE of rescue
animals who need a home. Instead of arguing over a puppy that I placed in an
excellent home elsewhere he should be looking for another rescue dog that
needs help. My bets are he would not have to look very hard to achieve that.
I would be very happy to upload the complete email conversations
between Mr. [redacted] and I if that is required. That would prove the fact I was NOT rude in
any way. I will also be happy to upload copies of the deposit receipts that
PROVE the other approved adopter got her deposit in first. However I will NOT
participate any further in this discussion with Mr. [redacted]. As far as I am
concerned this is done and over with. Time to move on! I refuse to act like a
2 yro in a pre-school squabble!
Sincerely,
[redacted] At Save-A-Mutt
I am a recent adopter through Save a Mutt. I can not say enough about these hero's. The adoption procedure is thorough but fair. There has been complaints against Save a Mutt with the adoption process. They have to be tough to ensure the quality of life that these precious furbabies deserve. They kept in constant contact with me throughout the entire process. If I had any questions they responded to me within 2 hours. My new puppy was transported to me by the most caring, professional people. It is clear to me the people who run Save a Mutt and all of the volunteers do this out of love and they deserve praises. If anyone is looking to adopt a new furbaby through Save a Mutt I would HIGHLY recommend them.
Had a wonderful experience getting a puppy from them and would definitely recommend them again to others. May God Bless them for what they do.
I adopted a puppy from Save a Mutt on 11/23/16. They are a wonderful rescue to work with and went above and beyond what was required. They really care about their animals and take wonderful care of the puppies before adopting them out. I had to wait an additional week as the night before transport my pup got sick so they wanted to ensure he was healthy before letting me take him home. I would adopt from them in the future without a doubt
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not see how this could possibly qualify as a resolution. It seems to me that this business is just pointing fingers at me for not reading their "stipulations" on their website; stipulations that to me seem irrelevant. I do not foresee this business admitting to their fault and honestly I have reached my limit. I have already gone through another agency and recieved a companion within this time that it has taken Save A Mutt to respond, which seems to be very telling of how Save A Mutt operates compared to other, more reliable agencies. I would like to hereby cut off communication with Save A Mutt and move on with my life. For Save A Mutt to continue to toy with my emotions by accusing me of not being able to become emotionally attached to a dog I never met is just insuiting and I can take it no longer. I am uncertain of the next step in this process but I do not want to hear from Save A Mutt again.
Regards,
[redacted]