Morris Management Inc.

Re: Case# [redacted]Dear Ms. [redacted]:We are in receipt of your notification of Mr. [redacted]'s complaint pursuant to yourletter dated December 19th, 2017. First and foremost, I would like to submit a fewclarifications:• Mr. [redacted] is not currently, nor has he ever been, a customer of...

MorrisManagement, Inc. As such, we expect our record with your firm will becleared of Mr. [redacted]'s complaint upon your receipt of this notification.• Mr. [redacted] and we may have an affiliation in common with a non-profitcorporate entity called Mill Pond At Lakeland, A Condominium Owners'Association (hereafter referred to as "MPL"), a Washington corporation. Mr.[redacted] is believed to have had a previous ownership interest in a homelocated within Mill Pond, although MPL is a client (and customer) of ours,Mr. Meter, individually, is not. Since Mr. [redacted] is neither a customer ofMorris Management, Inc., or MPL, we question whether the Better BusinessBureau is an appropriate venue for Mr. [redacted]'s complaint to be reviewed.Any action we allegedly have or have not taken is on behalf of MPL asdirected by the Association's governing documents and Board of Directors.• Future correspondence to MPL may be delivered to:Mill Pond At Lakeland, A Condominium Owners' Association1 000 Station Drive, #130DuPont, WA 98327(360) 292-1125, ext. 134- office(253) 964-0401 -fax[redacted]@morrismanagement.comHaving submitted those clarifications, we are prepared to offer a limited responseto Mr. [redacted]'s complaint on behalf of MPL to the extent of any knowledge we haveof the issue(s).After speaking with [redacted], our South Sound Division Manager, it appearsMr. [redacted]'s representations in his complaint are substantially accurate. Therewas indeed an insurable loss to Mr. [redacted]'s condominium Unit due to a water leakand MPL did arrange for services to mitigate additional damage to Mr. [redacted]'sUnit, adjacent Unit(s), and to common areas.When there is a loss of this nature, MPL's duties are to mitigate additional loss andI or damage to the Unit(s) and common elements. If the loss is an insurable lossunder the Association's property insurance policy, MPL has a responsibility toinitiate a claim (if applicable) and then to work with the adjuster(s) to receive theinsurance proceeds. As the insurance proceeds are received, MPL first pays theexpenses related to mitigation and the balance of the proceeds are made availableto the affected Unit owners, in proportion to the adjuster's estimate(s) for theaffected Units, to pay for repairs when they are completed. MPL does not haveany responsibility for the cost of repairs beyond the funds that are availablethrough the Association's insurance policy. In some cases, the insuranceproceeds are received in multiple installments.Once the insurance proceeds were fuHy dctorm!r:od, the Bo2rd of Directors forMPL (a volunteer governing body that is not obligated to be available to conveneto make decisions upon demand) was given an opportunity to review thecalculations and has approved disbursement of funds. In Mr. [redacted]'s case, thefunds that were available for repairs to his Unit totaled $3,202.47. This informationwas relayed and explained to Mr. [redacted]s by Kwasi [redacted] with MorrisManagement, Inc.On Tuesday, December 261\ MPL issued a check, #7196, in the amount of$3,202.47 to Mr. [redacted]s and it has been mailed to him per his request. Weapologize for any controllable delays in processing this matter and sincerelyappreciate Mr. [redacted]s' patience along the way. MPL believes the matter to beresolved; please do let us know if that is not the case.