Morris Management, Inc

Dear Ms***:We are in receipt of your notification of Mr***'s complaint pursuant to yourletter dated June 2nd, First and foremost, I would like to submit a fewclarifications:• Mr*** is not currently, nor has he ever been, a customer of MorrisManagement, IncAs such, we
expect our record with your firm will becleared of Mr***'s complaint upon your receipt of this notification.• We do have a common affiliation with a non-profit corporate entity calledConcord Hill Condominium Association (hereafter referred to as "CHCA"), aWashington corporationMr*** is believed to have an interest in acondominium unit located within Concord Hill and, although CHCA is a client(and customer) of ours, Mr*** individually is notSince Mr***is neither a customer of Morris Management, Inc., or CHCA, we questionwhether the Revdex.com is an appropriate venue for Mr.***'s complaint to be reviewedAny action we allegedly have or havenot taken is on behalf of CHCA as directed by the Association's governingdocuments and Board of DirectorsMorris Management, Incdoes not setpolicy for CHCA nor does Morris Management, Inchave decision makingauthority that is superior to that of the Board of Directors of CHCA.• Future correspondence to CHCA may be delivered to:Concord Hill Condominium Association325- 1181h Avenue SE, #204Bellevue, WA 98005(425) 283-5858, ext107- office(425) 283-5859- fax* ***@morrisma nagementcomHaving submitted those clarifications, we are prepared to offer a limited responseto Mr***'s complaint on behalf of CHCA to the extent of any knowledge wehave of the issue(s)
In researching this complaint, we were able to corroborate there was an incidentreported on or about January, regarding a suspected rodent problemPriorto reporting the concern to CHCA, it appears someone associated with the*** unit contacted a third party company to investigate the issue and itappears that company believed the source of the rodent problem was likely acrawlspace area beneath the unit (and outside of the boundaries of the unit).According to the CC&R's for CHCA (to which each unit owner is bound), CHCA isexclusively responsible for investigating, overseeing, and managing maintenanceof the crawlspace area(s) as they are common elements under the control ofCHCAHowever the cost of such repairs and I or maintenance may be theresponsibility of the owner(s) of a specific unit or units if the owner(s) or theirguests or assigns caused the need for such maintenance or repair.CHCA promptly responded and dispatched their regular maintenance vendor toinvestigate and resolve the problemSince this issue was believed to be urgent,CHCA deployed their regular maintenance vendor rather than take the time toseek estimates from multiple vendorsUpon inspection, the vendor confirmedthere was rodent activity and reported the cause was likely a drainpipe under the***'s unit that was connected to the ***'s kitchen sinkThe vendorfurther reported the drainpipe had been disconnected (pulled apart) inside thecrawl space by what appeared to be expanding foam insulation that had beenapplied around the pipe from aboveIn addition, the piping that was coming downfrom within the ***'s unit did not seem to be the same brand or age (itappeared to be significantly newer) of the other drainpipes in the crawl space,leading the vendor to believe there had been some sort of modification to thedrainpipe that originated from within the unitAs a result, anything that wasdisposed of in the kitchen sink was released into the crawl space and wasproviding the food and water source that was attracting the rodentsThe pipe wassubsequently repaired and the crawl space was cleaned and treated to mitigatethe waste that had accumulated .Once the work was complete, the cost was charged against the unit owned by*** in accordance with the CC&R's of CHCAThe Board of Directors hasmet with representatives of the *** unit on at least two occasions to discussthe event and have reached the same conclusion; to hold the owner(s) of the*** unit accountable for the expense that is believed to have been caused bysomeone associated with their unit.If Mr*** has new or additional information he would like the Board ofDirectors for CHCA to consider, he may submit that information to the address onthe first page of th is letter and we will promptly forward it to the Board for furtherreview.Please let us know if there are additional material issues which need to beaddressed.Respectfully submitted ,Bruce C***Morris Management, Inc.Agent for Concord Hills Condominium Association

We are in receipt of your notification of Ms*** complaint pursuant to yourletter dated October 12th, First and foremost, I would like to submit a fewclarifications:• Ms*** is not currently, nor has he ever been, a customer of MorrisManagement, IncAs such, we expect our record
with your firm will becleared of Ms*** complaint upon your receipt of this notification.• Ms*** and us may have an affiliation in common with a non-profitcorporate entity called the Ridge at Riverview Homeowners Association(hereafter referred to as "RRHA"), a Washington corporationMs*** isbelieved to have an ownership interest in a home located within The Ridgeand, although RRHA is a client (and customer) of ours, Ms***,individually, is notSince Ms*** is neither a customer of MorrisManagement, Inc., or RRHA, we question whether the Better BusinessBureau is an appropriate venue for Ms*** complaint to be reviewed.Any action we allegedly have or have not taken is on behalf of RRHA asdirected by the Association's governing documents and Board of Directors.• Future correspondence to RRHA may be delivered to:The Ridge at Riverview Homeowners Association*** *** *** ***
*** ** ***
*** *** *** *** ***
*** *** ***Having submitted those clarifications, we are prepared to offer a limited responseto Ms*** complaint on behalf of RRHA to the extent of any knowledge wehave of the issue(s).After speaking with both *** ***, the Community Association Managerassigned to The Ridge at Riverview, and *** ***, her supervisor, it appearsMs*** representations in her complaint are substantially accurateMs.*** did apparently provide an alternate mailing address to Dawn and RRHA'srecords were not updated in a timely manner, thus resulting in additional chargesfor a delinquent balance accruing to Ms*** accountDawn's supervisor,Kwasi, was aware of the charges and was not diligent in resolving the issue after itwas escalated to him.The current mailing address we have on record for Ms*** is:*** *** *** *** ***
*** ** ***Please advise if this address is not correct.On behalf of RRHA, we take full responsibility for this errorWe sincerelyapologize and regret any inconvenience caused to Ms *** as a result and thecharges have been removed from her accountPlease find attached a currentaccount ledger reflecting a current balance of $for Ms*** account.Please let us know if there are additional material issues which need to beaddressed.Respectfully submitted,Bruce C***Morris Management, Inc.Agent for The Ridge at Riverview Homeowners AssociationEncl.: Account ledger for Ms*** account

March 14th, 2016Revdex.comAlaska, Oregon & Western WashingtonStation Drive, Suite 222DuPont, WA 98327Re: Case# ***: *** ** ***
Dear Ms***:We are in receipt of your notification of Ms*** complaint pursuant to your letterdated February 29th, First and
foremost, I would like to submit a fewclarifications:
• Ms*** is not currently, nor has she ever been, a customer of MorrisManagement, IncAs such, we expect our record with your firm will becleared of Ms*** complaint upon your receipt of this notification
• We do have a common affiliation with a non-profit corporate entity called*** *** homes Homeowners Association (hereafter referred to as"***"), a Washington corporationMs*** is believed to have an interestin a home within *** and, although *** is a client (and customer)of ours, Ms*** individually is notSince Ms*** is neither a customer ofMorris Management, Inc., or ***, we question whether the BetterBusiness Bureau is an appropriate venue for Ms*** complaint to bereviewedAny action we allegedly have or have not taken is on behalf of* as directed by the Association's governing documents and Board ofDirectors
• Future correspondence to *** may be delivered to:
*** Townhomes Homeowners Association*** * *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** ***@morrismanagement.com
Having submitted those clarifications, we are prepared to offer a limited responseto Ms*** complaint on behalf of *** to the extent of any knowledge we haveof the issue( s)
In researching this complaint, we were able to corroborate there was an incident offlooding back around December, Instead of calling the after-hoursemergency center, it seems Ms*** took the initiative to engage a third-partycontractor to mitigate further damage and remove damaged materials from herhomeOnce the mitigation was completed, it appears Ms*** contacted *** toreport the incident and inquire about insurance coverage and subsequent repairs
According to the CC&R's for ***, the Association is potentially financiallyresponsible for damages only to the extent said damages are covered under theAssociation's insuranceOnce it was determined the mitigation and repairexpenses were anticipated to exceed the retainage (deductible) under ***'sinsurance coverage, a claim was opened and an adjuster was assignedOnce aclaim has been adjusted, ***'s role is to act as the custodian of the insuranceproceeds and to release those proceeds for expenses reasonably verified to berelated to the lossThe Owner of the damaged home has the responsibility ofhiring and overseeing the repairs
It is our understanding there is a discrepancy between the amounts ($) ofestimates and invoices provided by vendors selected by Ms*** and the figurescalculated by the adjuster assigned by ***'s insurerSince it is beyond thetechnical expertise of ***, our office, or Ms*** to negotiate with multipleinsurance companies, we have advised Ms*** to engage her homeowner'sinsurance carrier to assist her with getting the repairs to her home finished andthen allowing her insurance carrier to work out the settlement directly with ***'sinsurer through their respective subrogation departments
On behalf of ***, we empathize with Ms*** and agree this issue has takenlonger to resolve than would normally be expectedWe are hopeful oursuggestion of turning this issue over to her homeowner's insurance carrier willachieve the results she is seeking so she may move ahead and restore thedamaged areas of her home
Please let us know if there are additional material issues which need to beaddressed
Respectfully submitted,
Bruce C***Morris Managment, Inc.Agent for *** Townhomes Homeowners Association

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, please note on record that I am a current homeowner at the Ridge at Riverview where I pay a monthly association dues that contracts with Morris Management . So while I, Myself, am not a direct customer of Morris Management, my association where I have ownership is.
Sincerely,
[redacted] [redacted]

We are in receipt of your notification of Mr. [redacted] complaint pursuant to your . letter dated August 8th, 2016. First and foremost, I would like to submit a few clarifications: • Mr. [redacted] is not currently, nor has he ever been, a customer of Morris Management, Inc. As such, we expect our record...

with your firm will be cleared of Mr. [redacted] complaint upon your receipt of this notification.
• We do have a common affiliation with a non-profit corporate entity called The Boulders Condominium Owners Association (hereafter referred to as "TBCOA"), a Washington corporation. Mr. [redacted] is believed to have an interest in a condominium unit located within The Boulders and, although TBCOA is a client (and customer) of ours, Mr. [redacted] individually is not. Since Mr. [redacted] is neither a customer of Morris Management,Inc., or TBCOA, we question whether the Revdex.com is an appropriate venue for Mr. [redacted] complaint to be reviewed. Any action we allegedly have or have not taken is on behalf of TBCOA as directed by the Association's governing documents and Board of Directors. • Future correspondence to TBCOA may be delivered to: The Boulders Condominium Owners Association 325 - 118th Avenue SE, #204 Bellevue, WA 98005 (425) 283-5858, ext. [redacted]-office (425) 283-5859-fax [redacted]@morrismanagement.com Having submitted those clarifications, we are prepared to offer a limited response to Mr. [redacted] complaint on behalf of TBCOA to the extent of any knowledge we have of the issue(s). In researching this complaint, we were able to corroborate there was an incident reported by a representative from Coldwell Banker Bain (CBB), a firm we believe is acting as the Property Manager for Mr. [redacted] condominium unit, on or about July 29th , 2016 regarding a suspected water leak in or near a wall between a bathroom and hallway. The preponderance of the communication has gone through the property manager's office as it was our understanding they were representing Mr. [redacted] in matters regarding his condominium unit. The CBS representative indicated they had already had a plumber inspect the area and it was believed the source of the water may be the roof over the unit. On or about August 15 a contractor hired by TBCOA inspected the roof area and there were no obvious signs of a suspicious area. That information was relayed to the CBB representative on the following day and at that time the CBB representative indicated they were sending in a restoration contractor to begin repairs. The CBB representative was asked to forward a copy of the restoration contractor's findings to TBCOA because, while the resulting damage was the responsibility for the unit owner (in this case, Mr. [redacted]) to repair, TBCOA would take care of the source of the leak if the source was discovered to be an element that falls under TBCOA's responsibility. TBCOA contacted CBB again on or about August 8th requesting an update. None was received. Then again on or about August 13th, TBCOA contacted CBB requesting an update. None was received. On or about August 16th, TBCOA had a contractor performing some unrelated work in the vicinity of Mr. [redacted] home and that contractor went into the unit as a courtesy - the renter provided access- to observe how the investigation and repairs were progressing. While there, TBCOA's contractor was able to locate the source of the leak; apparently a break in a drain line within the wall. At the time there was evidence the restoration contractor was attempting to dry out the structure although the leak appeared not to have been located or addressed by them. TBCOA contacted CBB on or about August 16th to let them know the source of the leak had been discovered and that TBCOA was anxious to initiate the repair of the drain line so the interior damage mitigation and repairs can proceed. TBCOA's contractor has since been attempting to coordinate with CBB to gain access the unit in order to complete the drain line repair and has not received any response from CBB. At this point we are waiting for access to the unit. Once access has been provided and the drain line has been repaired, the subsequent repairs to the unit should be able to proceed at Mr. [redacted] (or his property manager's) direction and expense. During the time this issue has been active, there were multiple parties contacting our office (on TBCOA's behalf) and it is admittedly possible a phone call may not have been returned or returned promptly to one or more of the various parties who contacted us. We and TPCOA regret any inconvenience or unintentional delay caused as a result of a missed call. TPCOA was, apparently incorrectly, assuming the parties on the unit side of this issue were communicating among themselves. Please let us know if there are additional material issues which need to be addressed.

Re: Case# [redacted]Dear Ms. [redacted]:We are in receipt of ,your notification of Mr. [redacted]'s complaint pursuant to yourletter dated April23 , 2017. First and foremost, I would like to submit a fewclarifications:• Mr. [redacted] is not currently, nor has he ever been, a customer...

of MorrisManagement, Inc. As such, we expect our record with your firm will becleared of Mr. [redacted]'s complaint upon your receipt of this notification.• Per Mr. [redacted]'s letter, it appears his mother and us may have a formeraffiliation in common with a non-profit corporate entity called Hampton EastOwners Association (hereafter referred to as "HEOA"), a Washingtoncorporation: Mr. [redacted]'s mother is believed to have previously had aninterest in a condominium unit located within Hampton East and, althoughHEOA is a client (and customer) of ours, neither Mr. [redacted] nor hismother, individually are not. Since Mr. [redacted] and I or his mother areneither a customer of Morris Management, Inc., or HEOA, we questionwhether the Revdex.com is an appropriate venue for Mr.[redacted]'s complaint to be reviewed. Any action we allegedly have or havenot taken is on behalf of HEOA as directed by the Association's governingdocuments and Board of Directors.• Future correspondence to HEOA may be delivered to:Hampton East Owners Association325 - 118th Avenue SE, #204Bellevue, WA 98005(425) 283-5858, ext. [redacted]-office(425) 283-5859- fax[redacted]@morrismanagement.comHaving submitted those clarifications, we are prepared to offer a limited responseto Mr. [redacted]'s complaint on behalf of HEOA to the extent of any knowledge wehave of the issue(s).In researching this complaint, it appears Mr. [redacted]'s mother sold her home atHEOA on or about February 28, 2017. Because water for the homes at HEOA issub-metered and the final water bill is not available at the time of a sale (closing),HEOA instructed the escrow company to collect a deposit of $100 to cover theanticipated final water bill. It appears the escrow company failed to executeaccordingly. When Mr. [redacted]'s mother's account was reconciled (still prior toHEOA receiving the final water bill amount), there was a credit balance of $246.91.Since that time, HEOA diligently attempted to obtain the amount of the final waterbill from a third-party billing service called Conservice. Once HEOA was able toobtain the amount of the final bill from Conservice, it was deducted from the creditbalance on the account, resulting in a final credit balance of $175.98. A check(#5743) was prepared in the amount of $175.98 and mailed to Mr. [redacted]'smother on or about April 26th, 2017At this point, HEOA believes this issue to be resolved. Please let us know if thereare additional material issues which need to be addressed.Respectfully submitted,Bruce C[redacted] Morris Management, Inc.Agent for Hampton East Owners Association

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]