Morris Management

My experience has not been good with this company at all I have left an E-mail. left messages, e-mail, Esther, no reply. I have called DPace left a message no reply but they have no problem with cashing my HOD in a timely manner, homeowner dues have gone up to $340 a month and the service is unacceptable all they do is cut the grass and it is all brown so why I don't. no if there is anyone at Morris Management that can help me please do upset customer no from company at all

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, please note on record that I am a current homeowner at the Ridge at Riverview where I pay a monthly association dues that contracts with Morris Management So while I, Myself, am not a direct customer of Morris Management, my association where I have ownership is Sincerely, [redacted] [redacted]

Re: Case# [redacted] : [redacted] ***Dear Ms [redacted] :We are in receipt of your notification of Mr***'s complaint pursuant to yourletter dated December 19th, First and foremost, I would like to submit a fewclarifications:• Mr [redacted] is not currently, nor has he ever been, a customer of MorrisManagement, IncAs such, we expect our record with your firm will becleared of Mr***'s complaint upon your receipt of this notification.• Mr [redacted] and we may have an affiliation in common with a non-profitcorporate entity called Mill Pond At Lakeland, A Condominium Owners'Association (hereafter referred to as "MPL"), a Washington corporationMr[redacted] is believed to have had a previous ownership interest in a homelocated within Mill Pond, although MPL is a client (and customer) of ours,MrMeter, individually, is notSince Mr [redacted] is neither a customer ofMorris Management, Inc., or MPL, we question whether the Better BusinessBureau is an appropriate venue for Mr***'s complaint to be reviewed.Any action we allegedly have or have not taken is on behalf of MPL asdirected by the Association's governing documents and Board of Directors.• Future correspondence to MPL may be delivered to:Mill Pond At Lakeland, A Condominium Owners' AssociationStation Drive, #130DuPont, WA 98327(360) 292-1125, ext134- office(253) 964--fax [redacted] @morrismanagement.comHaving submitted those clarifications, we are prepared to offer a limited responseto Mr***'s complaint on behalf of MPL to the extent of any knowledge we haveof the issue(s).After speaking with *** [redacted] , our South Sound Division Manager, it appearsMr***'s representations in his complaint are substantially accurateTherewas indeed an insurable loss to Mr***'s condominium Unit due to a water leakand MPL did arrange for services to mitigate additional damage to Mr***'sUnit, adjacent Unit(s), and to common areas.When there is a loss of this nature, MPL's duties are to mitigate additional loss andI or damage to the Unit(s) and common elementsIf the loss is an insurable lossunder the Association's property insurance policy, MPL has a responsibility toinitiate a claim (if applicable) and then to work with the adjuster(s) to receive theinsurance proceedsAs the insurance proceeds are received, MPL first pays theexpenses related to mitigation and the balance of the proceeds are made availableto the affected Unit owners, in proportion to the adjuster's estimate(s) for theaffected Units, to pay for repairs when they are completedMPL does not haveany responsibility for the cost of repairs beyond the funds that are availablethrough the Association's insurance policyIn some cases, the insuranceproceeds are received in multiple installments.Once the insurance proceeds were fuHy dctorm!r:od, the Bo2rd of Directors forMPL (a volunteer governing body that is not obligated to be available to conveneto make decisions upon demand) was given an opportunity to review thecalculations and has approved disbursement of fundsIn Mr***'s case, thefunds that were available for repairs to his Unit totaled $3,This informationwas relayed and explained to Mr***s by Kwasi [redacted] with MorrisManagement, Inc.On Tuesday, December 261\ MPL issued a check, #7196, in the amount of$3,to Mr***s and it has been mailed to him per his requestWeapologize for any controllable delays in processing this matter and sincerelyappreciate Mr***s' patience along the wayMPL believes the matter to beresolved; please do let us know if that is not the case

Re: Case# [redacted] : [redacted] * [redacted] Dear Ms [redacted] :We are in receipt of ,your notification of Mr [redacted] 's complaint pursuant to yourletter dated April, First and foremost, I would like to submit a fewclarifications:• Mr [redacted] is not currently, nor has he ever been, a customer of MorrisManagement, IncAs such, we expect our record with your firm will becleared of Mr [redacted] 's complaint upon your receipt of this notification.• Per Mr [redacted] 's letter, it appears his mother and us may have a formeraffiliation in common with a non-profit corporate entity called Hampton EastOwners Association (hereafter referred to as "HEOA"), a Washingtoncorporation: Mr [redacted] 's mother is believed to have previously had aninterest in a condominium unit located within Hampton East and, althoughHEOA is a client (and customer) of ours, neither Mr [redacted] nor hismother, individually are notSince Mr [redacted] and I or his mother areneither a customer of Morris Management, Inc., or HEOA, we questionwhether the Revdex.com is an appropriate venue for Mr[redacted] 's complaint to be reviewedAny action we allegedly have or havenot taken is on behalf of HEOA as directed by the Association's governingdocuments and Board of Directors.• Future correspondence to HEOA may be delivered to:Hampton East Owners Association- 118th Avenue SE, #204Bellevue, WA 98005(425) 283-5858, ext***-office(425) 283-5859- fax***@morrismanagement.comHaving submitted those clarifications, we are prepared to offer a limited responseto Mr [redacted] 's complaint on behalf of HEOA to the extent of any knowledge wehave of the issue(s).In researching this complaint, it appears Mr [redacted] 's mother sold her home atHEOA on or about February 28, Because water for the homes at HEOA issub-metered and the final water bill is not available at the time of a sale (closing),HEOA instructed the escrow company to collect a deposit of $to cover theanticipated final water billIt appears the escrow company failed to executeaccordinglyWhen Mr [redacted] 's mother's account was reconciled (still prior toHEOA receiving the final water bill amount), there was a credit balance of $246.91.Since that time, HEOA diligently attempted to obtain the amount of the final waterbill from a third-party billing service called ConserviceOnce HEOA was able toobtain the amount of the final bill from Conservice, it was deducted from the creditbalance on the account, resulting in a final credit balance of $A check(#5743) was prepared in the amount of $and mailed to Mr [redacted] 'smother on or about April 26th, 2017At this point, HEOA believes this issue to be resolvedPlease let us know if thereare additional material issues which need to be addressed.Respectfully submitted,Bruce C*** Morris Management, Inc.Agent for Hampton East Owners Association

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]