Initial Business Response / [redacted] (1000, 5, 2015/10/22) */ The Ranger purchased had a malfunctioning part " Master Cylinder " which was covered under Polaris Warranty and was an error made by Polaris, not our dealershipWe did deliver a RZR on Oct 7th because they would not have anything to drive until it was fixedThe Parts arrived Oct 12th and their unit was finish and fixed when promised on Oct13, As of today October 22, 2015, We have contacted the customer and everything seems to be fine and fixedIf the Polaris Ranger crew continues to have any problems it will be up to Polaris for them to send them a new to replaceWe will do everything we can to make it right and I believe we have done so from the start Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)
I visited Morris Motorsports on September and purchased a brand new Ranger Midsize UTV The sales person on the phone was very positive and sold me on the Ranger which was on sale Once there, the process seemed to loose some of the sales pitch Once I purchased the UTV, I asked an associate to load it on my trailer as I had never driven one When loading the UTV the associate damaged it and then told me that they were not allowed to load the UTV I was given the run around until I talked to speak to the general manager He was not pleasant and told me if the damage was repaired: it would come out of the associates pay This is a terrible thing to tell a buyer and knowing the policy of not loading the UTV now would have resulted in not doing business with this company The statement of "No good deed goes........................................." is just so unprofessional" I am not willing to pay for half the damage since I didn't cause the accident The sale price if any was really not worth the end result I would not recommend Morris Motorsports This transaction has been the worst I have ever experience It was an accident and the associate should not have to pay for it The policy of not loading the UTV is a nonstarter and speaks volumes of how they fail to stand behind their associates
Initial Business Response / [redacted] (1000, 9, 2014/07/03) */ To Whom It May Concern: Mr [redacted] was charged a restocking fee, as that is our company's policy on special ordered partsSpecial ordered parts are not kept on our shelf, so we send the returned parts back to the company we ordered them from; because we are charged a 20% restocking fee by those companies, we pass that fee on to our customers In Mr***'s case, he actually ordered the wrong part, by giving the employee the wrong year model for the unit he was ordering the part forWhen Mr [redacted] brought the part back, he was rude and threw a fitThe parts manager, [redacted] talked to me, the accounting manager, and we agreed, because of Mr***'s reaction, to give Mr [redacted] back his 20%Both refunds were given on June 6, Please see attached Invoices If you have any further questions, please call the store and ask for [redacted] Thank you, [redacted] Accounting Manager XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 5, 2015/03/13) */ We have made effort to contact customer, left message to return our callWe will resolve this is issue by paying to replace the missing part
Initial Business Response /* (1000, 5, 2015/10/22) */
The Ranger purchased had a malfunctioning part " Master Cylinder " which was covered under Polaris Warranty and was an error made by Polaris, not our dealership. We did deliver a RZR 800 on Oct 7th because they would not have anything to...
drive until it was fixed. The Parts arrived Oct 12th and their unit was finish and fixed when promised on Oct. 13, 2015. As of today October 22, 2015, We have contacted the customer and everything seems to be fine and fixed. If the Polaris Ranger 900 crew continues to have any problems it will be up to Polaris for them to send them a new to replace. We will do everything we can to make it right and I believe we have done so from the start.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/03/13) */
We have made effort to contact customer, left message to return our call. We will resolve this is issue by paying 49.61 to replace the missing part.
I visited Morris Motorsports on 24 September 2015 and purchased a brand new Ranger 570 Midsize UTV. The sales person on the phone was very positive and sold me on the Ranger 570 which was on sale. Once there, the process seemed to loose some of the sales pitch. Once I purchased the UTV, I asked an associate to load it on my trailer as I had never driven one. When loading the UTV the associate damaged it and then told me that they were not allowed to load the UTV. I was given the run around until I talked to speak to the general manager. He was not pleasant and told me if the damage was repaired: it would come out of the associates pay. This is a terrible thing to tell a buyer and knowing the policy of not loading the UTV now would have resulted in not doing business with this company. The statement of "No good deed goes........................................." is just so unprofessional". I am not willing to pay for half the damage since I didn't cause the accident. The sale price if any was really not worth the end result. I would not recommend Morris Motorsports. This transaction has been the worst I have ever experience. It was an accident and the associate should not have to pay for it. The policy of not loading the UTV is a nonstarter and speaks volumes of how they fail to stand behind their associates.
Initial Business Response /* (1000, 9, 2014/07/03) */
To Whom It May Concern:
Mr. [redacted] was charged a restocking fee, as that is our company's policy on special ordered parts. Special ordered parts are not kept on our shelf, so we send the returned parts back to the company we ordered them...
from; because we are charged a 20% restocking fee by those companies, we pass that fee on to our customers.
In Mr. [redacted]'s case, he actually ordered the wrong part, by giving the employee the wrong year model for the unit he was ordering the part for. When Mr. [redacted] brought the part back, he was rude and threw a fit. The parts manager, [redacted] talked to me, the accounting manager, and we agreed, because of Mr. [redacted]'s reaction, to give Mr. [redacted] back his 20%. Both refunds were given on June 6, 2014. Please see attached Invoices.
If you have any further questions, please call the store and ask for [redacted]
Thank you,
[redacted]
Accounting Manager
XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 5, 2015/10/22) */ The Ranger purchased had a malfunctioning part " Master Cylinder " which was covered under Polaris Warranty and was an error made by Polaris, not our dealershipWe did deliver a RZR on Oct 7th because they would not have anything to drive until it was fixedThe Parts arrived Oct 12th and their unit was finish and fixed when promised on Oct13, As of today October 22, 2015, We have contacted the customer and everything seems to be fine and fixedIf the Polaris Ranger crew continues to have any problems it will be up to Polaris for them to send them a new to replaceWe will do everything we can to make it right and I believe we have done so from the start Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)
I visited Morris Motorsports on September and purchased a brand new Ranger Midsize UTV The sales person on the phone was very positive and sold me on the Ranger which was on sale Once there, the process seemed to loose some of the sales pitch Once I purchased the UTV, I asked an associate to load it on my trailer as I had never driven one When loading the UTV the associate damaged it and then told me that they were not allowed to load the UTV I was given the run around until I talked to speak to the general manager He was not pleasant and told me if the damage was repaired: it would come out of the associates pay This is a terrible thing to tell a buyer and knowing the policy of not loading the UTV now would have resulted in not doing business with this company The statement of "No good deed goes........................................." is just so unprofessional" I am not willing to pay for half the damage since I didn't cause the accident The sale price if any was really not worth the end result I would not recommend Morris Motorsports This transaction has been the worst I have ever experience It was an accident and the associate should not have to pay for it The policy of not loading the UTV is a nonstarter and speaks volumes of how they fail to stand behind their associates
Initial Business Response / [redacted] (1000, 9, 2014/07/03) */ To Whom It May Concern: Mr [redacted] was charged a restocking fee, as that is our company's policy on special ordered partsSpecial ordered parts are not kept on our shelf, so we send the returned parts back to the company we ordered them from; because we are charged a 20% restocking fee by those companies, we pass that fee on to our customers In Mr***'s case, he actually ordered the wrong part, by giving the employee the wrong year model for the unit he was ordering the part forWhen Mr [redacted] brought the part back, he was rude and threw a fitThe parts manager, [redacted] talked to me, the accounting manager, and we agreed, because of Mr***'s reaction, to give Mr [redacted] back his 20%Both refunds were given on June 6, Please see attached Invoices If you have any further questions, please call the store and ask for [redacted] Thank you, [redacted] Accounting Manager XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 5, 2015/03/13) */ We have made effort to contact customer, left message to return our callWe will resolve this is issue by paying to replace the missing part
Initial Business Response /* (1000, 5, 2015/10/22) */
The Ranger purchased had a malfunctioning part " Master Cylinder " which was covered under Polaris Warranty and was an error made by Polaris, not our dealership. We did deliver a RZR 800 on Oct 7th because they would not have anything to...
drive until it was fixed. The Parts arrived Oct 12th and their unit was finish and fixed when promised on Oct. 13, 2015. As of today October 22, 2015, We have contacted the customer and everything seems to be fine and fixed. If the Polaris Ranger 900 crew continues to have any problems it will be up to Polaris for them to send them a new to replace. We will do everything we can to make it right and I believe we have done so from the start.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/03/13) */
We have made effort to contact customer, left message to return our call. We will resolve this is issue by paying 49.61 to replace the missing part.
I visited Morris Motorsports on 24 September 2015 and purchased a brand new Ranger 570 Midsize UTV. The sales person on the phone was very positive and sold me on the Ranger 570 which was on sale. Once there, the process seemed to loose some of the sales pitch. Once I purchased the UTV, I asked an associate to load it on my trailer as I had never driven one. When loading the UTV the associate damaged it and then told me that they were not allowed to load the UTV. I was given the run around until I talked to speak to the general manager. He was not pleasant and told me if the damage was repaired: it would come out of the associates pay. This is a terrible thing to tell a buyer and knowing the policy of not loading the UTV now would have resulted in not doing business with this company. The statement of "No good deed goes........................................." is just so unprofessional". I am not willing to pay for half the damage since I didn't cause the accident. The sale price if any was really not worth the end result. I would not recommend Morris Motorsports. This transaction has been the worst I have ever experience. It was an accident and the associate should not have to pay for it. The policy of not loading the UTV is a nonstarter and speaks volumes of how they fail to stand behind their associates.
Initial Business Response /* (1000, 9, 2014/07/03) */
To Whom It May Concern:
Mr. [redacted] was charged a restocking fee, as that is our company's policy on special ordered parts. Special ordered parts are not kept on our shelf, so we send the returned parts back to the company we ordered them...
from; because we are charged a 20% restocking fee by those companies, we pass that fee on to our customers.
In Mr. [redacted]'s case, he actually ordered the wrong part, by giving the employee the wrong year model for the unit he was ordering the part for. When Mr. [redacted] brought the part back, he was rude and threw a fit. The parts manager, [redacted] talked to me, the accounting manager, and we agreed, because of Mr. [redacted]'s reaction, to give Mr. [redacted] back his 20%. Both refunds were given on June 6, 2014. Please see attached Invoices.
If you have any further questions, please call the store and ask for [redacted]
Thank you,
[redacted]
Accounting Manager
XXX-XXX-XXXX