Morrissey Pontiac - GMC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:     My matter with Morrissey Pontiac - GMC isn't resolved as of yet. I was told verbally that I would be refunded. I was told I was refunded back to the card used. I notified them that the bank account was closed. GMC referred me to Christine from [redacted] ###-###-####. After several attempts to contact Christine she told me that the funds went through. I notified [redacted] and was told it would never go through because the account no longer exists.Now I'm being told that she has to notify Corp for the refund. Over the past weeks they have been giving me excuses and for me to wait. [redacted] is suppose to send me something in writing. I haven't received anything as of yet. If possible could you please help me. I don't want to close the case as of yet until I receive my refund. Please feel free to contact me. ###-###-####.Thank You in advance.
[redacted]

I Michael F[redacted] service director of Morrissey gmc truck have been made aware of the situation with [redacted]. after a conversation with this gentleman we have determined that the rental was charged to him in error and I have contacted the branch manager of the [redacted] who made these...

charges to have them reversed. the branch manager of Rockville Centre [redacted] rent a car understood the error that was made has since refunded the customer the amount he was charged in error. I have contacted [redacted] to advise him and he was pleased with the outcome...

I Michael F[redacted], Service Director of Morrissey GMC Truck am aware of [redacted] concerns on his 2015 GMC terrain. At this point Morrissey GMC has done everything in our ability to repair the truck. We have even gone so far as to call in a field service engineer from general motors to...

assist us to diagnose and repair this vehicle. Since then, although the customer has returned complaining of the same issues, we have not been able to duplicate any of these concerns. We believe the vehicle has now been repaired. However the customer's daughter has expressed many times that she just doesn't like the vehicle anymore and would not want to drive any type of General Motors vehicle at all.Any further correspondence should be directed to General Motors Corporation. The dealership does not make decisions regarding repurchases of new vehicles.  Thank You, Michael F[redacted]Service Director

Review: My name is [redacted]. I’m hoping someone can help me resolve an on going problem with getting reimbursed for a car rental from GMC Morrissey [redacted]. May ** 2015 early morning I brought my 2007 Yukon Denali to be serviced for preparation of a fishing trip with friends. We were leaving May [redacted] that evening returning May [redacted]. I wanted to make sure my vehicle was ready for the trip (Check fluids, belts and such). The service dept. presented to me a list of things that my vehicle needed. My warranty only covered a few things. My bill totaled out of pocket $2,214.27. I left my vehicle at the dealer and received a loaner car for that day. I returned on the [redacted] and my vehicle wasn’t ready. We were leaving that night. I was informed that I wasn’t allowed to take the loaner car but so many miles out of the state and I also needed a hitch for the cargo carrier. I was told that my truck wouldn’t be ready until sometime on the [redacted]. I spoke with the manager and explained my dilemma. He reviewed my bill and agreed to cover the SUV rental from [redacted] from the [redacted] to the [redacted]. He stated that I would have to cover the insurance for those days I have the rental. I returned the rental to [redacted] on the [redacted].

May [redacted] was a Sunday and the [redacted] was Memorial Day. The dealership was closed and I didn’t have a vehicle. [redacted] charged my credit card for all the days of the rental. I informed the service dept. of the problem. I was told [redacted] messed up and that the dealership will only cover 3 days rental. I’ve been back to the dealership since then and I've also called several times. It’s been the same answer “ We are working on it.” I still haven’t been reimbursed for the rental as of yet. October 2015 I sent my written complaint to the GMC complaint Dept. Finally after 2 months of calling to find out what was going on with my complaint I was told to speak with the head service manager of GMC Morrissey. He told me that he’s not aware of my complaint and sent me to the service department. There I was now told that they will only cover 1 day of rental. This is now December 2015. It went from 5 days rental to 3 days to just 1 day. When I had to bring my truck back to have my power seat and gas gauge repaired again. I was told due to my size, (6’1” 317 lbs.) that in order to repair my power seat (that I already paid for) that I’ll be charged an addition $1005.55. I was told that the mechanic was smaller than I am and that’s why the power seat doesn’t work while I’m seated in it. I’m not sure if the part they fixed originally on the seat was correct or necessary because the power seat still doesn’t work correctly. 7 months later still no resolution. I’m extremely frustrated and very disappointed.Desired Settlement: Refund for the 5 days of car rental the Manager agreed to at the time of the rental.

Business

Response:

I Michael F[redacted] service director of Morrissey gmc truck have been made aware of the situation with [redacted]. after a conversation with this gentleman we have determined that the rental was charged to him in error and I have contacted the branch manager of the [redacted] who made these charges to have them reversed. the branch manager of Rockville Centre [redacted] rent a car understood the error that was made has since refunded the customer the amount he was charged in error. I have contacted [redacted] to advise him and he was pleased with the outcome...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: My matter with Morrissey Pontiac - GMC isn't resolved as of yet. I was told verbally that I would be refunded. I was told I was refunded back to the card used. I notified them that the bank account was closed. GMC referred me to Christine from [redacted] ###-###-####. After several attempts to contact Christine she told me that the funds went through. I notified [redacted] and was told it would never go through because the account no longer exists.Now I'm being told that she has to notify Corp for the refund. Over the past weeks they have been giving me excuses and for me to wait. [redacted] is suppose to send me something in writing. I haven't received anything as of yet. If possible could you please help me. I don't want to close the case as of yet until I receive my refund. Please feel free to contact me. ###-###-####.Thank You in advance.

Business

Response:

AFTER I, MICHAEL F[redacted] SERVICE MANAGER SPOKE TO THE CUSTOMER, [redacted] I ASKED HIM HOW I CAN MAKE THIS SITUATION RIGHT AND HE ADVISED ME TO REFUND HIS CREDIT CARD... AT THAT POINT I IMMEDIATLY CONTACTED [redacted] ROCKVILLE CENTRE BRANCH, AND FROM WHAT I UNDERSTAND THEY PROCESSED THE REFUND ON THE CARD WITHIN MINUTES... UNFORTUNATLY [redacted] DID NOT INFORM US OF HIS CARD BEING SHUT DOWN... NOW [redacted] NEEDS TO GO THRU THE PROPER STEPS PRIOR TO PROCESSING ANOTHER REFUND WHICH IS UNDERSTANDABLE.... PLEASE CONTACT ME IF YOU HAVE ANY QUESTIONS ###-###-#### [redacted]

Review: The vehicle has been in there body shop 6 times and well over 30 days for the same problem, the vehicle is still not repaired, the dealership is refusing to take this vehicle back and refund all money spent. New York state lemon law states that if a vehicle is in the repair shop 4 or more times or 30 days the car is an automatic lemon. This vehicle is extremely dangerous to drive due to the center screen turning off destracting Anyone who is driving it, as well as the icons on the dash board as well. The dealership is taking advantage of my daughter who is the primary driver of this vehicle. the screen had been replaced 3 times twice by the Gmc certified staff at the dealership and once by a specialized tech sent in by GMC. Wires had been replaced, and whatever else had been done. The first time the vehicle had been in the shop for this same issue was two weeks after we took delivery of this vehicle.Desired Settlement: The desired outcome is for them to take back the defective vehicle and refund every dollar spent thought the term of this lease

Business

Response:

I Michael F[redacted], Service Director of Morrissey GMC Truck am aware of [redacted] concerns on his 2015 GMC terrain. At this point Morrissey GMC has done everything in our ability to repair the truck. We have even gone so far as to call in a field service engineer from general motors to assist us to diagnose and repair this vehicle. Since then, although the customer has returned complaining of the same issues, we have not been able to duplicate any of these concerns. We believe the vehicle has now been repaired. However the customer's daughter has expressed many times that she just doesn't like the vehicle anymore and would not want to drive any type of General Motors vehicle at all.Any further correspondence should be directed to General Motors Corporation. The dealership does not make decisions regarding repurchases of new vehicles. Thank You, Michael F[redacted]Service Director

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

after the dealership had my car four times they still were unable to fix the car. They replaced the screen multiple times and change the wiring, after they gave me the car back and he told me was fixed I've videotaped the problem persisting after they said it was fixed and they told me that this was no proof when I showed it to them and video. They said that they needed to see it for themselves to believe it.

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Sincerely,

Review: I brought my vehicle in for repair on a front end issue. When I was given my car back, I was unable to drive my car away. This dealer said that my transmission wasn't working. I drove my car into this place with the transmission working perfectly. Was given a quote on the cost to fix this issue in which I declined feeling as if I was caught up in some kind of scam.Desired Settlement: A functioning/driving vehicle.

Business

Response:

To whom it may concern,

On Monday, December *, 2013 [redacted] brought his vehicle in for a front end issue and a cluster issue. As soon as the tech recieved the vehicle he noticed something wrong with the transmission. He took the vehicle for a short road test and determined the transmission had an internal failure. tTe customer was made aware of this condition and was told by [redacted], [redacted] that he had been feeling something going on with the shifting of his vehicle. After [redacted] presented [redacted] with a price of the transmission repair, he quickly declined the repair. We also completed a muti point inspection of the vehicle and pointed out many problem areas that needed to be addressed, all of which were declined by the customer. After recieving his vehicle back from us he came back into the dealership acusing us of tampering with his transmissio. My [redacted], [redacted] sat down with the customer and explained that it would be imposible for our tech to cause the transmission to have failed. The customer got upset and left ubruptley after trying to get us to replace his transmission free of charge, [redacted] was unsuccessful.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I drove my vehicle into this place of business with NO transmission issues. Afterwards, I was given my keys and could not even drive away. If the mechanic took my vehicle out onto the road and did something that caused my transmission issues, [redacted] nor [redacted] would ever have an idea. The Mechanic is the one to blame. Him and only him knows what happened. This whole situation is being based by word of mouth when the facts are apparent. When I checked my vehicle in, the mechanic that did the intake of the vehicle was able to drive the vehicle to a waiting area with no problems. I'm unhappy with the service. I spoke to each person in that company with respect and I feel myself and my vehicle should have been treated with the same respect.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,