Morrisville Ambulance Squad

May 15,2015To whom this may concern,I have received the compliant from the Revdex.com, and we have doncour research into this matter.The complaint sent a rather nasty letter (dated March 29, 2015) to our billing service inquiring about the billing practices of our 3rd party billing service, and the staffing of the rescue squad.I personally received an email (dated April 5th) in regards to the billing, and again about the staffingAt no time did these two individuals contact me directly by phone, but through a constant barrage of emailsI did ask the complaint to give sometime to investigate the matter and that I would be in touch, and if they had any other questions please feel free to contact me at the rescue Squad.I was able to obtain all the necessary paperwork from our billing service and review said transports for a discrepanciesThere was nothing out of place with either the paper work or the billing process that is in question.We have no way to mark in our trip sheet system if said patient is a contributing member, we constantly monitor what is going out, but to simply give the list out is not in the best interest of the members, and truthfully is against HIPPA complianceWe do receive emails regularly from the billing service inquiring if a patient is a member which is verified through our office, if a patient is a contributing member that is sent on to the billing office to marked as such.Contributing members are extended the extra value of not having to pay the remaining 20% of their ambulance bill, but the bill itself must be paid to the 80% mark to reach the benefitSee the chart below on how the remaining balance was calculatedTotal Bill 1054.00, Allowable Amount 478.58Write of Membership – Using Insurance Allowed amount Sequestration Write off Adjustment from insurance 569.23Insurance Payment 303.58You can take the total billed amount and subtract all figures above and the patient is responsible for to take the total up to the 80% markPlease understand the 20% was derived from the Allowable amount and not the total overall billed amount, with that being said this is in the patients favor.Should have any further questions please feel free to contact me.Brian E, EMTChief of Operations

May 24, 2015To whom this may concern,I have a received the secondary complaint filed, I will point out that the account has been written off and a current letter requested a resund, the complainant received a full refund of membership duesAt no time did the complainant have to put any money out of pocket for this claimI will point out that there is no erroneous "Allowable Amount" if the complaimant would read her Explanation of Benefits (EOB) she will see the line charge for it and even at that amount the insurance paid far below that amountAt no time did the complainant reach out to our station for any type of explanation, we have someone in house hrsa day, seven days a week that would have taken a message and | would have called them back ASAPAt no time are we going to refund what an insurance pays out back to a complainant, like previously stated the complaint's bill has been written off for the remainder,Respectfully Submitted,Brian E, EMTChief of Operations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
*** *** *** ***
Morrisville, PA *** May 19,
Revdex.com
JFK Boulevard, Suite
Philadelphia, PA
Dear Sir or Madam;
I strongly reject the response provided by the Morrisville Ambulance SquadAs stated in my earlier response, the ambulance company made certain promises when they solicited for their membershipsThat promise was a discount of 20% of the total bill, which according to their flyer (see below) is often what is left after insurance resolutionBrian highlights in his response an "allowable amount" of $478.58, to which he than erroneously applied the 20% discountThe total bill came to $1054, 20% of that would be $There was nothing about an "allowable amount" in the membership brochure
Now in case the implication is unclear, let me direct you to a bill sent to my housemate (*** ***) for services a month priorYou should note from her bill the total bill came to $As she has the same insurance provider and plan you will again see there is shown the same adjustments made by the insurance company in contractual agreement for what is allowable and reasonableFor *** the ambulance squad discount was based upon the total charge of $1135, not a falsified or made up "allowable amount." This clearly demonstrates what I hope is simply bad bookkeeping and or math, rather than an attempt to defraud seniors - which seems feasible by their failure to provide their billing company with a list of members in the first place
As a final note, Brian began his reply by suggesting our whole complaint began with a nasty letter followed by a barrage of emailsBrian although he provided a sampling of some of our email correspondence, did not include a copy of our initial letter because that was sent to their billing agencyThey in turn told us we needed to speak with Brian E***, who after our first inquiry on the phone refused any further phone calls from usWhich forced us to than use his company listed email address
In summary, Brian on behalf of the Morrisville Ambulance Squad is attempting to cheat me out of the promised 20% discount of the total chargeHe cannot simply pull an "allowable amount" out of the air on one bill when he provides the full discount on othersI was willing to accept the bill as paid in fullDue to his arrogance and the frustration I have had to endure, I now believe he should apply the full discount of $and provide me a refund of the extra paidThat will obviously be a lot cheaper than a civil suit should that be necessarySee bill copies in the attached file
Sincerely;
*** ***

May 15,2015To whom this may concern,
I have received the compliant from the Revdex.com, and we have doncour research into this matter.
11.9999990463257px;">The complaint sent a rather nasty letter (dated March 29, 2015) to our billing service inquiring about the billing practices of our 3rd party billing service, and the staffing of the rescue squad.
I personally received an email (dated April 5th) in regards to the billing, and again about the staffing. At no time did these two individuals contact me directly by phone, but through a constant barrage of emails. I did ask the complaint to give sometime to investigate the matter and that I would be in touch, and if they had any other questions please feel free to contact me at the rescue Squad.
I was able to obtain all the necessary paperwork from our billing service and review said transports for a discrepancies. There was nothing out of place with either the paper work or the billing process that is in question.
We have no way to mark in our trip sheet system if said patient is a contributing member, we constantly monitor what is going out, but to simply give the list out is not in the best interest of the members, and truthfully is against HIPPA compliance. We do receive emails regularly from the billing service inquiring if a patient is a member which is verified through our office, if a patient is a contributing member that is sent on to the billing office to marked as such.
Contributing members are extended the extra value of not having to pay the remaining 20% of their ambulance bill, but the bill itself must be paid to the 80% mark to reach the benefit. See the chart below on how the remaining balance was calculated
Total Bill 1054.00,  Allowable Amount 478.58
Write of Membership – Using Insurance  95.72 
Allowed amount 
Sequestration Write off          6.19
Adjustment from insurance 569.23Insurance Payment 303.58You can take the total billed amount and subtract all figures above and the patient is responsible for 79.28 to take the total up to the 80% mark. Please understand the 20% was derived from the Allowable amount and not the total overall billed amount, with that being said this is in the patients favor.
Should have any further questions please feel free to contact me.Brian E, EMT
Chief of Operations

May 24, 2015To whom this may concern,I have a received the secondary complaint filed, I will point out that the account has been written off and a current letter requested a resund, the complainant received a full refund of membership dues. At no time did the complainant have to put any money out of pocket for this claim.1. I will point out that there is no erroneous "Allowable Amount" if the complaimant would read her Explanation of Benefits (EOB) she will see the line charge for it and even at that amount the insurance paid far below that amount.2. At no time did the complainant reach out to our station for any type of explanation, we have someone in house 24 hrs. a day, seven days a week that would have taken a message and | would have called them back ASAP.3. At no time are we going to refund what an insurance pays out back to a complainant, like previously stated the complaint's bill has been written off for the remainder,Respectfully Submitted,Brian E, EMTChief of Operations

May 15,2015To whom this may concern,I have received the compliant from the Revdex.com, and we have doncour research into this matter.The complaint sent a rather nasty letter (dated March 29, 2015) to our billing service inquiring about the billing practices of our 3rd party billing service, and the...

staffing of the rescue squad.I personally received an email (dated April 5th) in regards to the billing, and again about the staffing. At no time did these two individuals contact me directly by phone, but through a constant barrage of emails. I did ask the complaint to give sometime to investigate the matter and that I would be in touch, and if they had any other questions please feel free to contact me at the rescue Squad.I was able to obtain all the necessary paperwork from our billing service and review said transports for a discrepancies. There was nothing out of place with either the paper work or the billing process that is in question.We have no way to mark in our trip sheet system if said patient is a contributing member, we constantly monitor what is going out, but to simply give the list out is not in the best interest of the members, and truthfully is against HIPPA compliance. We do receive emails regularly from the billing service inquiring if a patient is a member which is verified through our office, if a patient is a contributing member that is sent on to the billing office to marked as such.Contributing members are extended the extra value of not having to pay the remaining 20% of their ambulance bill, but the bill itself must be paid to the 80% mark to reach the benefit. See the chart below on how the remaining balance was calculatedTotal Bill 1054.00,  Allowable Amount 478.58Write of Membership – Using Insurance  95.72 Allowed amount Sequestration Write off          6.19 Adjustment from insurance 569.23Insurance Payment 303.58You can take the total billed amount and subtract all figures above and the patient is responsible for 79.28 to take the total up to the 80% mark. Please understand the 20% was derived from the Allowable amount and not the total overall billed amount, with that being said this is in the patients favor.Should have any further questions please feel free to contact me.Brian E, EMTChief of Operations