yes we do have a contract with the [redacted] A NON REFUNDABLE contractWhen she first come in she told the sales person as well as me that she didn't care if the fence was ever put in all she had to do was spend the money so the family could get assistance for the father who was put in a nursing home In the spring she came in and wanted the fence, I informed her it needed to be orderedTo my knowledge it wasLater on she came back in and I informed her the company was hacked and could not get the product at that time, I gave her a letter from the company explaining thisShe was never satisfied and called the company head-quarters herself, along with the local representative and caused many problems to where they didn't want to sell us the product if this persisteda young girl come in and wanted to see some vinyl information, seconds later she come in screaming your a lier, you lied to me , on & onsat down put he feet on the desk, and said she wasn't leaving until she got her moneyAt this point I told the young girl I was sorry and she informed me she was her sister- in -law and held her phone up to start taking a recording of usMy son told her it was illegal and to stop, at that point Fred came out and tried to talk to herShe would not listen and finally leftSome time later she appeared with her brother and another sister in law, again so belligerent we called the police, came, one in the front office listening and one in front of us, he understood but could do nothing, and went out to the front office where the police told her to shut up so they could talk with out shoutingShe has been told on to come on our property again and we will deal with the sister in law only, since she could talk nicely and not shoutWe have received a package from her with clippings from her fathers funeral along with a letter she wrote, also she contacted the attorney generals office and we have explained all this to himWe are waiting for a response from himWe will do the fence when this matter is settled
We ordered the fence she wanted from California, had the bamboo sandblasted and stained the color she wanted (Mahogany)At this point we have well over $into this fenceWe are still willing to install this fence and fulfill the installation contract
We have been given multiple dates of completion with no phone call when these dates were not metAs of 5pm 10/2/no progress has been made on the completion of the fenceThis company is sitting on more money than the work has been performedThis ties up my money for a service that has not been completedThis lack of customer service is completely unacceptableAs you can see in the last response they were planning on finishing the fence last FridayThey did not and there was no call madeThis company has a Revdex.com logo on there doorI expect better service than this
Consumer called - Fred promised refund by 11/30/- as of 12/1/still no refund receivedI gave deposit of $in May, no fence installed, have been seeking refund for monthsThey keep promising, but I never see it
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I contacted Fred today and he said that he is waiting for a $15, payment to come into them next week, so he is not able to release the money at present He said possibly by next Thursday, but wasn't ready to commit I do not feel confident that he is going to follow through on the refund Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
we spoke to mrs [redacted] yesterday and have set a pending dat for next Friday if the material is released she was ok with that and we plan to keep in touch with her
RevDex.com:I have reviewed the... response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I may be open to the install, but I would like to see the color first. I have not seen the finished product yet. Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.At this point I would like a full refundIf I wanted a fence installed in November, I would have gotten an estimate in September, NOT JUNEI would also like some sort of compensation due to the lack of customer service and the arrangements that my wife and I made in order to board our dog and take time off from work when the job was supposed to be completed back in September.Regards, [redacted]
It is against the law for a contractor to take a consumers money and not supply any material or servicesI have not receive eitherIt is also a law for a contractor to hold a consumers deposit in escrowSo classic fence should have my deposit in escrow and should be able to refund my depositMy lawyer advised me to file a criminal complaint with the police on both of these complaints.I will mail a copy of my contract and deposit check to your office in [redacted] ***
fence has been installed and customer is happy
yes we do have a contract with the [redacted] A NON REFUNDABLE contractWhen she first come in she told the sales person as well as me that she didn't care if the fence was ever put in all she had to do was spend the money so the family could get assistance for the father who was put in a nursing home In the spring she came in and wanted the fence, I informed her it needed to be orderedTo my knowledge it wasLater on she came back in and I informed her the company was hacked and could not get the product at that time, I gave her a letter from the company explaining thisShe was never satisfied and called the company head-quarters herself, along with the local representative and caused many problems to where they didn't want to sell us the product if this persisteda young girl come in and wanted to see some vinyl information, seconds later she come in screaming your a lier, you lied to me , on & onsat down put he feet on the desk, and said she wasn't leaving until she got her moneyAt this point I told the young girl I was sorry and she informed me she was her sister- in -law and held her phone up to start taking a recording of usMy son told her it was illegal and to stop, at that point Fred came out and tried to talk to herShe would not listen and finally leftSome time later she appeared with her brother and another sister in law, again so belligerent we called the police, came, one in the front office listening and one in front of us, he understood but could do nothing, and went out to the front office where the police told her to shut up so they could talk with out shoutingShe has been told on to come on our property again and we will deal with the sister in law only, since she could talk nicely and not shoutWe have received a package from her with clippings from her fathers funeral along with a letter she wrote, also she contacted the attorney generals office and we have explained all this to himWe are waiting for a response from himWe will do the fence when this matter is settled
I have spoken to their attorney, they are being refunded
We ordered the fence she wanted from California, had the bamboo sandblasted and stained the color she wanted (Mahogany)At this point we have well over $into this fenceWe are still willing to install this fence and fulfill the installation contract
We have been given multiple dates of completion with no phone call when these dates were not metAs of 5pm 10/2/no progress has been made on the completion of the fenceThis company is sitting on more money than the work has been performedThis ties up my money for a service that has not been completedThis lack of customer service is completely unacceptableAs you can see in the last response they were planning on finishing the fence last FridayThey did not and there was no call madeThis company has a Revdex.com logo on there doorI expect better service than this
Same the previous issue! We still waiting to get paid from other jobsThanks, [redacted]
Consumer called - Fred promised refund by 11/30/- as of 12/1/still no refund receivedI gave deposit of $in May, no fence installed, have been seeking refund for monthsThey keep promising, but I never see it
Sorry for the delay, We have paid back the money
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I contacted Fred today and he said that he is waiting for a $15, payment to come into them next week, so he is not able to release the money at present He said possibly by next Thursday, but wasn't ready to commit I do not feel confident that he is going to follow through on the refund Regards, [redacted] ***
Consumer called, stated the resolution she accepted by the business has not been followed through withTo date, she has not received her refund
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
phone - I have spoken to this consumer, and she is rescheduled and now understands our time line
we spoke to mrs [redacted] yesterday and have set a pending dat for next Friday if the material is released she was ok with that and we plan to keep in touch with her
They finally gave me my refund Thanks
RevDex.com:I have reviewed the... response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I may be open to the install, but I would like to see the color first. I have not seen the finished product yet. Regards, [redacted]
We already refunded his money
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.At this point I would like a full refundIf I wanted a fence installed in November, I would have gotten an estimate in September, NOT JUNEI would also like some sort of compensation due to the lack of customer service and the arrangements that my wife and I made in order to board our dog and take time off from work when the job was supposed to be completed back in September.Regards, [redacted]
It is against the law for a contractor to take a consumers money and not supply any material or servicesI have not receive eitherIt is also a law for a contractor to hold a consumers deposit in escrowSo classic fence should have my deposit in escrow and should be able to refund my depositMy lawyer advised me to file a criminal complaint with the police on both of these complaints.I will mail a copy of my contract and deposit check to your office in [redacted] ***