Was just in office and they could not work on me because my blood pressure was high. Promised prescription would be called in for antibiotics and pain.Nothing was called in and when I called to inquire - the person that answered the phone only wanted to read a chart and was scared to follow up with technician and dentist to see if anything should have been called in.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I did not agree to pay ahead of time, as they have requested me to do soThis clearly indicated that I did not agree with something that I did not fully understand at that timeI paid on the day when I submitted a complaint to the Revdex.com, when I lost my hope that I would be able to talk to the manager about the issueI can pull my phone call history out to show that I have contacted the business multiple timesI never got any opportunity to talk to any person other than the front desk ladyFor at least two times, I asked the manager to call me backI never got any phone call from the businessI wish that the business can show some evidence about their effort to contact meIf the business keeps on denying facts and insisting on that they care about their customers, I think it is a waste of everyone's time on repeating ourselves Regards, [redacted] ***
The Mortenson Family Dental team discussed treatment options with patient in advance of any treatment taking place The patient agreed to the treatment performed The office did speak to the patient several times concerning payment options, and the account has since been settled After an additional review of the facts in this matter, Mortenson Family Dental has again concluded that additional action is not warranted, and no refund will be issued to the patient Mortenson Family Dental stands by the treatment provided to this patient
At Mortenson Family Dental, we work to create a dental product that patients are happy and comfortable withMortenson Family Dental worked with the dental lab that created the prosthetic in this caseWhen the lab and Mortenson Family Dental were unable to create a product that satisfied the needs and dental health of the patient, Mortenson Family Dental carried out the standard process of refunding the patient's money
At Mortenson Family Dental, there is a commitment and dedication to treating each person that comes in contact with any and all team members to be treated with courtesy and respectIf a miscommunication leads any person in the community to feel this commitment is not upheld, Mortenson Family Dental asks that the Team Leader of the office is reached out to and the issue is resolved with the Team Leader with a resolution that satisfies both partiesFeedback is what helps Mortenson Family Dental improve the patient experienceIt is welcomed and appreciated
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [When I attempted to pay for the crown the money was refused I am not sure of how that's a care solution and per [redacted] even if I paid for the crown in full the crown wouldn't be installed in my mouth and I would need to pay another for another crown] Regards, [redacted]
Our practice has made several attempts to contact the patient to resolve the complaint, but has not yet received a response from the patient We are more than happy to address and resolve the issue, but until we speak with the patient, we cannot move forward We look forward to resolving this matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Mortenson Family Dental is committed to providing all patients with the care needed, and offering care solutions through a variety of payment optionsMortenson Family Dental has resolved the above compliant, and communicated clearly the processes, options and policies moving forward
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I did not agree to pay ahead of time, as they have requested me to do soThis clearly indicated that I did not agree with something that I did not fully understand at that timeI paid on the day when I submitted a complaint to the Revdex.com, when I lost my hope that I would be able to talk to the manager about the issueI can pull my phone call history out to show that I have contacted the business multiple timesI never got any opportunity to talk to any person other than the front desk ladyFor at least two times, I asked the manager to call me backI never got any phone call from the businessI wish that the business can show some evidence about their effort to contact meIf the business keeps on denying facts and insisting on that they care about their customers, I think it is a waste of everyone's time on repeating ourselves Regards, [redacted] ***
The Mortenson Family Dental team discussed treatment options with patient in advance of any treatment taking place The patient agreed to the treatment performed The office did speak to the patient several times concerning payment options, and the account has since been settled After an additional review of the facts in this matter, Mortenson Family Dental has again concluded that additional action is not warranted, and no refund will be issued to the patient Mortenson Family Dental stands by the treatment provided to this patient
At Mortenson Family Dental, we work to create a dental product that patients are happy and comfortable withMortenson Family Dental worked with the dental lab that created the prosthetic in this caseWhen the lab and Mortenson Family Dental were unable to create a product that satisfied the needs and dental health of the patient, Mortenson Family Dental carried out the standard process of refunding the patient's money
At Mortenson Family Dental, there is a commitment and dedication to treating each person that comes in contact with any and all team members to be treated with courtesy and respectIf a miscommunication leads any person in the community to feel this commitment is not upheld, Mortenson Family Dental asks that the Team Leader of the office is reached out to and the issue is resolved with the Team Leader with a resolution that satisfies both partiesFeedback is what helps Mortenson Family Dental improve the patient experienceIt is welcomed and appreciated
Mortenson Family Dental has spoken with the patient and resolved the miscommunication
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [When I attempted to pay for the crown the money was refused I am not sure of how that's a care solution and per [redacted] even if I paid for the crown in full the crown wouldn't be installed in my mouth and I would need to pay another for another crown] Regards, [redacted]
Our practice has made several attempts to contact the patient to resolve the complaint, but has not yet received a response from the patient We are more than happy to address and resolve the issue, but until we speak with the patient, we cannot move forward We look forward to resolving this matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Mortenson Family Dental is committed to providing all patients with the care needed, and offering care solutions through a variety of payment optionsMortenson Family Dental has resolved the above compliant, and communicated clearly the processes, options and policies moving forward