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Mortgage & Banking Personnel Services

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Mortgage & Banking Personnel Services Reviews (5)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Since the 2nd company showed me crystal clear pictures of my chimney it is not necessary for Chimney Works to repeat the process. Since [redacted] chose to only show me unidentifiable pictures instead of clear ones, I see no reason for another visit. I paid for a chimney cleaning & inspection and I will assume he at least performed that. I am attaching the pictures he sent me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Complaint [redacted] not resolvedInboxx[redacted]11:00 AM (44 minutes ago)tomeComplaint has not been resolved. Promise was made by Chimney Works ([redacted]) to repair poor masonry work on May 10 at 1:00PM. BUT NEVER SHOWED UP. STILL WATING. [redacted]

I am responding to the complaint by Mr [redacted] regarding the crack by his side garage door. We used a grinder to grind a linear crack that was aprox one foot in total length and then filled the crack with mortar. The crack reopened due to settling. I explained this to Mr. [redacted] and told him that I...

would fix it again free of charge but it would happen again due to the fact that it seperated. There is nothing messy about this work and it is an insult to throw complaints that say otherwise. I did not have to fix this for free but I did offer to do so but now wish I would not have. I am now reluctant to do anything because as previously stated this will happen again due to garage slab that has slight movement to it. My fault is that I did not fix a free repair in a timely manner. We will call Mr. [redacted] and attempt to schedule someone out to regrind the crack and tuckpoint with mortar.

They repair in question is to a small stack on the side of home due to the settling of the garage . I explained to Mr. [redacted] that this was a free repair with no warranty  and that the crack could reappear at any time.  The crack reappeared and I told Mr. [redacted] that we would fix at zero cost even though we had already fulfilled our obligation . Mr. [redacted] called in October of last year and the weather was not conducive to do the work so when I forgot to call him in the spring he complaint to the Revdex.com that the timing for the repeat free repair was not up to his standards .  In the meantime we have contacted Mr. [redacted] to get out to his home and repair it once again for free.Due to the nature settling cracks there is no way to warrant such a repair which was explained.  Because I do care for customers and Mr. [redacted] we will resolve this at no charge. Thank you  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Update on complaint re Chimney Works, Harrison, OH:
 
                Re: ID [redacted]
 
The complaint has not been resolved as promised by Chimney Works as of June
16, 2015. Contrary, as stated by Chimney Works, there was no follow up on a
resolution since October 2014. Since last October four promises were made and
never fulfilled. Chimney Work should not have accepted the job and money if it
lacked the ability to perform the job as indicated in their contract. As stated
in their weekly ad, they are "Specialist in Masonry and Brick Repair."
 
[redacted]  
Regards,
[redacted]

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Address: 2450 Civic Center Dr, Cincinnati, Idaho, United States, 45231-1308

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www.chworksinc.com

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