Thank you for your recent letter regarding [redacted] We have reviewed complaint Our response is below.Account number has been in default since November 27, and will be referred for legal action should the collateral not be redeemed within the period allowed by Ohio law The customer should refer to the contract document that they signed at [redacted] Motor Mart on 04/26/Specifically, section (a) through (f) which describes “if you pay late or break your other promises” [redacted] should contact us immediately to make arrangements to redeem the collateralAfter doing so, she should pay on time going forward as she is contractually obligated to do.All procedures have been followed in a and lawful fashion We are audited annually by the state of Ohio This complaint is outside the scope of the Revdex.com and is without merit We trust this detailed account of the facts clarifies the history of this account
Att: Are paidment history from till Nov Dec paidment was not due till Dec of 2017.*) On Dec 15, I woke up from bed my black Lincoln town car was gone/missing I did call Columbus police and made a police report at missing.On Dec18, Columbus City police call me and telling me that Colubus finance repull my car.I went to Columbus Finance office and asked why is my car been repull? And they demanded 1,dollars out of me to release me back my car/ incorrectand didn't give me NO correct reason why the dollars.*Columbus finance refering to take Decpaidment from me as well, which was not due till Decof now they demanding 1,dollars out of me and is not what I old them
Our review and investigation of complaint # [redacted] is completeWe have noted specific concerns regarding this complaint- We suggest that [redacted] review the loan documents that he signed at the dealership where he purchased his car ( [redacted] Buick)Columbus Finance Incpurchased the loan contract from this dealershipThe customers claim that the interest rate is 100% is pure fabricationThe actual interest rate on the contract we purchased from [redacted] Buick is in fact 24% APR.- [redacted] ’s loan is in defaultColumbus Finance will pursue every legal remedy under Ohio law to recover the debt that Mr [redacted] owes.It is our hope that [redacted] elects to pay his account current immediately and abide by his contractual obligations going forward
Thank you for your recent letter regarding *** ***. We have reviewed complaint 11889544. Our response is below.Account number has been in default since November 27, and will be referred for legal action should the collateral not be redeemed within the period allowed
by Ohio law. The customer should refer to the contract document that they signed at *** Motor Mart on 04/26/Specifically, section (a) through (f) which describes “if you pay late or break your other promises”. *** *** should contact us immediately to make arrangements to redeem the collateralAfter doing so, she should pay on time going forward as she is contractually obligated to do.All procedures have been followed in a and lawful fashion. We are audited annually by the state of Ohio This complaint is outside the scope of the Revdex.com and is without merit We trust this detailed account of the facts clarifies the
history of this account
We appreciate your feedback regarding the total loss of your vehicle purchased through *** *** ChevroletWe (Columbus Finance Inc.) hold the lien on this vehicle.In response to your complaint, we want you to know that we have concluded our investigation into this matterIt’s important that you
understand your contractual responsibilities for the loan and the products that you accepted from *** *** ChevroletWe suggest that you review the documents that the dealership gave you at the time of your purchase in detailUpon review, you will find that you alone are responsible for keeping your account up to date until such time as it is paid off in fullAdditionally, you are responsible for insurance as well as any products that you accepted (GAP for example) at the time of your purchaseAnything that we have done to assist you in this matter is beyond the scope of our responsibilities and is NOT REQUIREDWe have been attempting to assist you by going above and beyond and are disappointed that you have chosen to complain for receiving extra help.From here, we strongly suggest that you pay off the small remaining balance on this account.Ken Z***Vice PresidentColumbus Finance Inc.614-236-x***
Thank you for your recent letter regarding *** ***. We have reviewed complaint ***. Our response is below 1) Account number *** was opened on 02/11/2017. It has been in default each of its first two paymentsIt is again in
default being days past due as of 05/11/and will be referred for legal action should the account not be brought current. We are attempting to collect a debt 2) The customer should refer to the contract document that they signed at John Hinderer Honda on 02/09/Specifically, section (a) through (f) which describes “if you pay late or break your other promises”. 3) *** *** or *** *** (Joint Signer) should contact us immediately to make arrangements to pay this loan up to dateAfter doing so, they should pay on time going forward as they are contractually obligated to do 4) If the customer is unclear on their obligation to us, perhaps refer the customer to a consumer credit counselor 5) All procedures have been followed in a and lawful fashion. We are audited regularly by the state of Ohio We absolutely disagree with the customer’s account of eventsThis complaint is outside the scope of the Revdex.com and is without merit We trust this detailed account of the facts clarifies the history of this account
Dear Ms***,Our review and investigation of complaint #*** is complete.Loan #*** is in DefaultIt is currently over days past due and we have recovered thecollateralAttempts to resolve this situation with Mr*** have not been successfulColumbusFinance has gone above and
beyond to assist this customerWe have granted deferment due toclaimed financial difficulty on two occasions (04/28/and 07/28/2017)We are not required to dosoMost recently, the account fell into default on 11/29/2017.We strongly suggest the customer review their loan documents to understand their contractualobligations as well as our rights to remedy.We also suggest that *** *** contact Columbus Finance right away so that he may makearrangements to rectify this situation.Ken Z***Vice PresidentColumbus Finance Inc.###-###-####k***@columbusfinance.com
Dear *** ***, I would like to take this time to thank Columbus Finance for the financing of my vehicleI am sorry that there was a outstanding balance due at the time of the lossIf I had known of this matter, I would have paid it I never was late on any payments to your companyI would like to clarify a few things with youI was having problems with my voicemail system when I changed cable carriers in Aprilat the time of loss, Columbus Finance was and still is the lien holder of the vehicle in question, so I believe who better than the lien holder to provide a payoff balance on the loan to the Gap InsCoto receive what was owed to themDo to my lack of knowledge of how Gap insurance works and the adjustments made by Allstate which were Email to me from the Gap insexplaining what was still owed to you, I am willing to pay the balance owedI can pay the balance of $2,on June , I am very sorry that this matter went this far, because if I had been notified by your company other than phone calls, this matter would have been taken care of in a timely manner
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
I sent all theses documents into [redacted] that she is requesting. As of today I still haven't received any correspondence in regards to a payoff on the balance from the lien holder.
Att: Are paidment history from 2015 till Nov 2017 Dec paidment was not due till Dec 28 of 2017.*) On Dec 15, I woke up from bed my black Lincoln town car was gone/missing. I did call Columbus police and made a police report at missing.On Dec. 18, Columbus City police call me and telling me that Colubus finance repull my car.I went to Columbus Finance office and asked why is my car been repull? And they demanded 1,200.00 dollars out of me to release me back my car/ incorrect. and didn't give me NO correct reason why the 1200.00 dollars.*Columbus finance refering to take Dec. paidment from me as well, which was not due till Dec. 28 of 2017. now they demanding 1,200.00 dollars out of me and is not what I old them.
Our review and investigation of complaint #[redacted] is complete. We have noted specific concerns regarding this complaint. - We suggest that [redacted] review the loan documents that he signed at the dealership where he purchased his car ([redacted] Buick). Columbus Finance Inc. purchased the...
loan contract from this dealership. The customers claim that the interest rate is 100% is pure fabrication. The actual interest rate on the contract we purchased from [redacted] Buick is in fact 24% APR.- [redacted]’s loan is in default. Columbus Finance will pursue every legal remedy under Ohio law to recover the debt that Mr. [redacted] owes.It is our hope that [redacted] elects to pay his account current immediately and abide by his contractual obligations going forward.
Thank you for your recent letter regarding [redacted] [redacted]. Our review and investigation of case #[redacted] is complete. We have noted specific concerns regarding this complaint. 1.) [redacted] purchased a 2013 Kia Optima along with various ancillary...
products from Bobb Automotive on 11/13/15. The customer should refer to the documents that she signed at Bobb Automotive to understand her contractual obligations, including repayment and default, as well as the products she elected to buy from the dealership. Columbus Finance provided financing for her purchase. 2.) On 04/03/2018 at 12:58pm we were notified via a voice mail message from someone identifying herself as the customer that the collateral was totaled. We attempted numerous times to return the call, but whoever answered the phone would pick up and then hang up or disconnect. We immediately began researching to determine if the customer had auto insurance and any ancillary products such as GAP. From there, our practice is to contact those companies since often times customers are not aware of their responsibilities toward those type products. We are not required to do this but find that not only is this practice a kind form of customer service, it is also often a way for us to minimize our potential for loss. 3.) On 04/06/2017 at 12:26pm we were notified by the primary insurer, Allstate, that they were paying $7588.00 on the total loss. 4.) On 04/12/2017 at 2:17pm & 3:30pm, on 04/16/2018 at 1:59pm, 04/23/2018 at 1:20pm, 04/24/2018 at 2:54pm, 05/07/2018 at 1:45pm, we followed up with the GAP Company on the customer’s behalf. Again, none of which were we required to do. 5.) On 05/30/2018 at 12:30pm, we received $2852.24 from the GAP Company. 6.) If [redacted] is dissatisfied with the ancillary products she purchased from Bobb Automotive, we advise that she reach out to either the dealership, or the vendor directly. It is disappointing to hear that we are receiving a compliant for going above and beyond what we as the lender are required to do. 7.) As of 06/15/2018, the current pay off on [redacted]’s loan is $2358.32. The account is 53 days past due. We again suggest that the customer review her loan documents to understand her contractual obligations, including repayment and default. It is our hope that [redacted] elects to remedy this situation immediately.
For your information, we have satisfied the Ohio Attorney General office regarding this matter. Please see page two of the attached package that you sent us via US mail on 01/23/2018. Specifically the item marked in red.Mr. [redacted] has retained an attorney. At this time, Columbus Finance Inc. considers this a legal matter and will not comment further except through his legal counsel.Ken Z[redacted]Vice PresidentColumbus Finance Inc.3050 East Main StreetColumbus, OH 43209Phone: ###-###-####Fax: ###-###-####www.columbusfinance.com
Thank you for your recent letter regarding [redacted] We have reviewed complaint Our response is below.Account number has been in default since November 27, and will be referred for legal action should the collateral not be redeemed within the period allowed by Ohio law The customer should refer to the contract document that they signed at [redacted] Motor Mart on 04/26/Specifically, section (a) through (f) which describes “if you pay late or break your other promises” [redacted] should contact us immediately to make arrangements to redeem the collateralAfter doing so, she should pay on time going forward as she is contractually obligated to do.All procedures have been followed in a and lawful fashion We are audited annually by the state of Ohio This complaint is outside the scope of the Revdex.com and is without merit We trust this detailed account of the facts clarifies the history of this account
Att: Are paidment history from till Nov Dec paidment was not due till Dec of 2017.*) On Dec 15, I woke up from bed my black Lincoln town car was gone/missing I did call Columbus police and made a police report at missing.On Dec18, Columbus City police call me and telling me that Colubus finance repull my car.I went to Columbus Finance office and asked why is my car been repull? And they demanded 1,dollars out of me to release me back my car/ incorrectand didn't give me NO correct reason why the dollars.*Columbus finance refering to take Decpaidment from me as well, which was not due till Decof now they demanding 1,dollars out of me and is not what I old them
Our review and investigation of complaint # [redacted] is completeWe have noted specific concerns regarding this complaint- We suggest that [redacted] review the loan documents that he signed at the dealership where he purchased his car ( [redacted] Buick)Columbus Finance Incpurchased the loan contract from this dealershipThe customers claim that the interest rate is 100% is pure fabricationThe actual interest rate on the contract we purchased from [redacted] Buick is in fact 24% APR.- [redacted] ’s loan is in defaultColumbus Finance will pursue every legal remedy under Ohio law to recover the debt that Mr [redacted] owes.It is our hope that [redacted] elects to pay his account current immediately and abide by his contractual obligations going forward
Thank you for your recent letter regarding *** ***. We have reviewed complaint 11889544. Our response is below.Account number has been in default since November 27, and will be referred for legal action should the collateral not be redeemed within the period allowed
by Ohio law. The customer should refer to the contract document that they signed at *** Motor Mart on 04/26/Specifically, section (a) through (f) which describes “if you pay late or break your other promises”. *** *** should contact us immediately to make arrangements to redeem the collateralAfter doing so, she should pay on time going forward as she is contractually obligated to do.All procedures have been followed in a and lawful fashion. We are audited annually by the state of Ohio This complaint is outside the scope of the Revdex.com and is without merit We trust this detailed account of the facts clarifies the
history of this account
We appreciate your feedback regarding the total loss of your vehicle purchased through *** *** ChevroletWe (Columbus Finance Inc.) hold the lien on this vehicle.In response to your complaint, we want you to know that we have concluded our investigation into this matterIt’s important that you
understand your contractual responsibilities for the loan and the products that you accepted from *** *** ChevroletWe suggest that you review the documents that the dealership gave you at the time of your purchase in detailUpon review, you will find that you alone are responsible for keeping your account up to date until such time as it is paid off in fullAdditionally, you are responsible for insurance as well as any products that you accepted (GAP for example) at the time of your purchaseAnything that we have done to assist you in this matter is beyond the scope of our responsibilities and is NOT REQUIREDWe have been attempting to assist you by going above and beyond and are disappointed that you have chosen to complain for receiving extra help.From here, we strongly suggest that you pay off the small remaining balance on this account.Ken Z***Vice PresidentColumbus Finance Inc.614-236-x***
Thank you for your recent letter regarding *** ***. We have reviewed complaint ***. Our response is below 1) Account number *** was opened on 02/11/2017. It has been in default each of its first two paymentsIt is again in
default being days past due as of 05/11/and will be referred for legal action should the account not be brought current. We are attempting to collect a debt 2) The customer should refer to the contract document that they signed at John Hinderer Honda on 02/09/Specifically, section (a) through (f) which describes “if you pay late or break your other promises”. 3) *** *** or *** *** (Joint Signer) should contact us immediately to make arrangements to pay this loan up to dateAfter doing so, they should pay on time going forward as they are contractually obligated to do 4) If the customer is unclear on their obligation to us, perhaps refer the customer to a consumer credit counselor 5) All procedures have been followed in a and lawful fashion. We are audited regularly by the state of Ohio We absolutely disagree with the customer’s account of eventsThis complaint is outside the scope of the Revdex.com and is without merit We trust this detailed account of the facts clarifies the history of this account
Dear Ms***,Our review and investigation of complaint #*** is complete.Loan #*** is in DefaultIt is currently over days past due and we have recovered thecollateralAttempts to resolve this situation with Mr*** have not been successfulColumbusFinance has gone above and
beyond to assist this customerWe have granted deferment due toclaimed financial difficulty on two occasions (04/28/and 07/28/2017)We are not required to dosoMost recently, the account fell into default on 11/29/2017.We strongly suggest the customer review their loan documents to understand their contractualobligations as well as our rights to remedy.We also suggest that *** *** contact Columbus Finance right away so that he may makearrangements to rectify this situation.Ken Z***Vice PresidentColumbus Finance Inc.###-###-####k***@columbusfinance.com
Dear *** ***, I would like to take this time to thank Columbus Finance for the financing of my vehicleI am sorry that there was a outstanding balance due at the time of the lossIf I had known of this matter, I would have paid it I never was late on any payments to your companyI would like to clarify a few things with youI was having problems with my voicemail system when I changed cable carriers in Aprilat the time of loss, Columbus Finance was and still is the lien holder of the vehicle in question, so I believe who better than the lien holder to provide a payoff balance on the loan to the Gap InsCoto receive what was owed to themDo to my lack of knowledge of how Gap insurance works and the adjustments made by Allstate which were Email to me from the Gap insexplaining what was still owed to you, I am willing to pay the balance owedI can pay the balance of $2,on June , I am very sorry that this matter went this far, because if I had been notified by your company other than phone calls, this matter would have been taken care of in a timely manner
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
I sent all theses documents into [redacted] that she is requesting. As of today I still haven't received any correspondence in regards to a payoff on the balance from the lien holder.
Att: Are paidment history from 2015 till Nov 2017 Dec paidment was not due till Dec 28 of 2017.*) On Dec 15, I woke up from bed my black Lincoln town car was gone/missing. I did call Columbus police and made a police report at missing.On Dec. 18, Columbus City police call me and telling me that Colubus finance repull my car.I went to Columbus Finance office and asked why is my car been repull? And they demanded 1,200.00 dollars out of me to release me back my car/ incorrect. and didn't give me NO correct reason why the 1200.00 dollars.*Columbus finance refering to take Dec. paidment from me as well, which was not due till Dec. 28 of 2017. now they demanding 1,200.00 dollars out of me and is not what I old them.
Our review and investigation of complaint #[redacted] is complete. We have noted specific concerns regarding this complaint. - We suggest that [redacted] review the loan documents that he signed at the dealership where he purchased his car ([redacted] Buick). Columbus Finance Inc. purchased the...
loan contract from this dealership. The customers claim that the interest rate is 100% is pure fabrication. The actual interest rate on the contract we purchased from [redacted] Buick is in fact 24% APR.- [redacted]’s loan is in default. Columbus Finance will pursue every legal remedy under Ohio law to recover the debt that Mr. [redacted] owes.It is our hope that [redacted] elects to pay his account current immediately and abide by his contractual obligations going forward.
Thank you for your recent letter regarding [redacted] [redacted]. Our review and investigation of case #[redacted] is complete. We have noted specific concerns regarding this complaint. 1.) [redacted] purchased a 2013 Kia Optima along with various ancillary...
products from Bobb Automotive on 11/13/15. The customer should refer to the documents that she signed at Bobb Automotive to understand her contractual obligations, including repayment and default, as well as the products she elected to buy from the dealership. Columbus Finance provided financing for her purchase. 2.) On 04/03/2018 at 12:58pm we were notified via a voice mail message from someone identifying herself as the customer that the collateral was totaled. We attempted numerous times to return the call, but whoever answered the phone would pick up and then hang up or disconnect. We immediately began researching to determine if the customer had auto insurance and any ancillary products such as GAP. From there, our practice is to contact those companies since often times customers are not aware of their responsibilities toward those type products. We are not required to do this but find that not only is this practice a kind form of customer service, it is also often a way for us to minimize our potential for loss. 3.) On 04/06/2017 at 12:26pm we were notified by the primary insurer, Allstate, that they were paying $7588.00 on the total loss. 4.) On 04/12/2017 at 2:17pm & 3:30pm, on 04/16/2018 at 1:59pm, 04/23/2018 at 1:20pm, 04/24/2018 at 2:54pm, 05/07/2018 at 1:45pm, we followed up with the GAP Company on the customer’s behalf. Again, none of which were we required to do. 5.) On 05/30/2018 at 12:30pm, we received $2852.24 from the GAP Company. 6.) If [redacted] is dissatisfied with the ancillary products she purchased from Bobb Automotive, we advise that she reach out to either the dealership, or the vendor directly. It is disappointing to hear that we are receiving a compliant for going above and beyond what we as the lender are required to do. 7.) As of 06/15/2018, the current pay off on [redacted]’s loan is $2358.32. The account is 53 days past due. We again suggest that the customer review her loan documents to understand her contractual obligations, including repayment and default. It is our hope that [redacted] elects to remedy this situation immediately.
For your information, we have satisfied the Ohio Attorney General office regarding this matter. Please see page two of the attached package that you sent us via US mail on 01/23/2018. Specifically the item marked in red.Mr. [redacted] has retained an attorney. At this time, Columbus Finance Inc. considers this a legal matter and will not comment further except through his legal counsel.Ken Z[redacted]Vice PresidentColumbus Finance Inc.3050 East Main StreetColumbus, OH 43209Phone: ###-###-####Fax: ###-###-####www.columbusfinance.com