Mortgage Firm, The

Ms [redacted] absolutely knew the warranty provided was for one month, 1,miles Not only did she sign paperwork supporting same, but she and I had several conversations where this was confirmedFurthermore, Ms [redacted] egregious statement that "Jeff did a bad business and was aware that something was wrong with car" is reprehensible The vehicle wasn't sold to Ms [redacted] with problems In fact, as previously stated, Ms [redacted] drove the vehicle over 6,miles prior to this happening Thus, if there truly had been a problem, the vehicle would never have been able to drive Also, I asked Ms [redacted] if she had the vehicle serviced since purchasing it She said yes, it went in for routine maintenance Therefore, if there had been a problem with the vehicle one would conclude that the service center would have advised Ms [redacted] In closing, if there had been a problem with the vehicle it would not have been able to be drivenJeffrey L***

As Ms [redacted] has confirmed in her complaint, she did purchase a Audi Q5, in the amount of $15,990.00, from our establishmentFurther confirmed, Torch Light, Incdid provide a three-month/1,000k mile warrantyShe further confirmed she drove said vehicle over 6,miles in the two months of ownershipFor Ms [redacted] to assert that Torch Light is "doing bad business" is a grossly malicious statementI spoke with Ms [redacted] and she advised that the had the vehicle serviced at 5,miles due to the fact that she was driving the vehicle an excessive amount of miles per monthThus, if there was a problem with the vehicle, one would conclude that her mechanic would advise her

I am rejecting this response because: The law says that the seller is responsible for all repairs needed if the car cannot pass inspection within days of purchase We purchased an additional limited powertrain warranty for $ This does not absolve absolve Jeff L*** of his seller's responsibility: either get the car to pass inspection, or take the car back for a full refund I owned the car for three days, drove a total of miles before it stopped workingIt would not go past mphI took it to my local [redacted] in W OrangeThey diagnosed it same day; new throttle body, programming and electricalTheir estimate: $ We called JeffHe said [redacted] would take too long, and they don't know Volvos as well as his guys ( [redacted] 's)Jeff L [redacted] offered to pay for the repair at [redacted] 's, saying I would pay only $I had it towed to [redacted] 's at my expense ($50) The car sat at [redacted] 's for days We called daily, and contacted Jeff L [redacted] regularlyFinally on June 11th [redacted] 's realized they can't fix it, had the car sent to the [redacted] *** The cost to repair the car is $to [redacted] 's, and $to Volvo Jeff L [redacted] offered to pay $toward these bills, but he is responsible for paying the total repair bill so that we can get our car inspected

Mr*** purchased a Volvo Vfrom Torch Light, Incon 5/16/Said vehicle had 136,miles at time of purchaseMrs*** telephoned several days later to say she thought something was wrong with carShe also stated her mechanic did not feel comfortable working on a VolvoThus, I
suggested she take the vehicle to ***'s to be evaluated***'s determined that the vehicle needed a throttle body***'s determined that the vehicle needed to go to a Volvo franchise because they wanted to confirm their diagnosis was correctThe repair was quoted at $1,As a courtesy to Torch Light, *** *** offered Mrs*** our 15% discount which brought the repair down to approximately $1,In addition to the 15% discount, I offered to contribute $toward the repairThus, the balance to the customer would have been approximately $Mrs*** refused both the 15% discount and my $proposed contributionIn closing, it is important to note, that the vehicle in question was sold with 136,milesThe "As Is" form was explained to and signed by the buyer.Sent on: 6/16/8:43:AMSent by:

Complaint: ***
I am rejecting this response because: it is not accurate I was never told that the warranty was for 1k miles he just told me it was for monthsI do believe that Jeff did a bad business and was aware that something was wrong with carI want my deposit back
Regards,
*** ***

Mr. [redacted] purchased a 2005 Volvo XC70 from Torch Light, Inc. on July 26, 2016. At the time of purchase, Mr. [redacted] was offered a 90-day engine/transmission catastrophe warranty. Mr. [redacted] waived said warranty and purchased a 36-month warranty from a third-party company. [redacted] Auto Service is...

an independent service center at which Mr. [redacted] took his vehicle to be repaired. Pursuant to the complaint at hand, Mr. [redacted] issues are with [redacted] and the handling of alleged repairs for which we cannot comment since we do not have any interest/ownership of [redacted]. If Mr. [redacted] has issues with the repair of his vehicle, he needs to speak with the people who repaired his vehicle.

As Ms. [redacted] has confirmed in her complaint, she did purchase a 2011 Audi Q5, in the amount of $15,990.00, from our establishment. Further confirmed, Torch Light, Inc. did provide a three-month/1,000k mile warranty. She further confirmed she drove said vehicle over 6,000 miles in the two...

months of ownership. For Ms. [redacted] to assert that Torch Light is "doing bad business" is a grossly malicious statement. I spoke with Ms. [redacted] and she advised that the had the vehicle serviced at 5,000 miles due to the fact that she was driving the vehicle an excessive amount of miles per month. Thus, if there was a problem with the vehicle, one would conclude that her mechanic would advise her.

Ms. [redacted] absolutely knew the warranty provided was for one month, 1,000 miles.  Not only did she sign paperwork supporting same, but she and I had several conversations where this was confirmed. Furthermore, Ms. [redacted] egregious statement that "Jeff did a bad business and was aware that something was wrong with car" is reprehensible.  The vehicle wasn't sold to Ms. [redacted] with problems.  In fact, as previously stated, Ms. [redacted] drove the vehicle over 6,000 miles prior to this happening.  Thus, if there truly had been a problem, the vehicle would never have been able to drive.  Also, I asked Ms. [redacted] if she had the vehicle serviced since purchasing it.  She said yes, it went in for routine maintenance.  Therefore, if there had been a problem with the vehicle one would conclude that the service center would have advised Ms. [redacted]. In closing, if there had been a problem with the vehicle it would not have been able to be driven. Jeffrey L[redacted]

I am rejecting this response because: The law says that the seller is responsible for all repairs needed if the car cannot pass inspection within 14 days of purchase.  We purchased an additional limited powertrain warranty for $800.  This does not absolve absolve Jeff L[redacted] of his seller's responsibility: either get the car to pass inspection, or take the car back for a full refund.  I owned the car for three days, drove a total of 40 miles before it stopped working. It would not go past 20 mph. I took it to my local [redacted] in W Orange. They diagnosed it same day; new throttle body, programming and electrical. Their estimate: $1000.  We called Jeff. He said [redacted] would take too long, and they don't know Volvos as well as his guys ([redacted]'s). Jeff L[redacted] offered to pay for the repair at [redacted]'s, saying I would pay only $100. I had it towed to [redacted]'s at my expense ($50).  The car sat at [redacted]'s for 20 days.  We called daily, and contacted Jeff L[redacted] regularly. Finally on June 11th [redacted]'s realized they can't fix it, had the car sent to the [redacted].  The cost to repair the car is $270 to [redacted]'s, and $1400 to Volvo.  Jeff L[redacted] offered to pay $500 toward these bills, but he is responsible for paying the total repair bill so that we can get our car inspected.

First, rather than reiterate our first response, please refer to it. Second, Torch Light is not responsible for consumer's repair. As the Revdex.com is aware, according to NJ law all vehicles sold with over 100,000 is sold "as is". Furthermore, consumer signed the "as is" form and they waived NJ inspection and dealer's obligation by signing same on the Bill of Sale.