Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
I am not satisfied with the company response there have been several times I have reached out to the manager with no responseI did express to them how often I could pay the billThey reprocessed the vehicle very early the default was only imminentSo I would like to start over with them and discuss leasing options
2:pm 06/21/called consumer, she said the business has been in contact with her and she has an apptto take her car in on Friday.Consumer said she doesn't have a lot of faith in the business to do the work properly but she will give them a chance to fix the repairs.Consumer was advised we will assume this matter has been resolved, unless she contacts us to advise us the problems were not fixed by the business
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Business indicated in phone call to Revdex.com that the roof is out of warranty, and the complaint was not filed by the person with whom the contract was made
To whom it may concern, In reference to this complaint, we have been in communication with the consumer and are working on a satisfactory resolutionBest Regards,Matt [redacted]
Date Sent: 12/14/5:48:PMRevdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** They are not being honestI was not driving in four wheel drive it automatically went in itI had a licensed mechanic to drive it and check the fluids and he said that it was the transmissionHe couldn't understand why the dash was saying 4xwhen the knob was saying I know what gear to drive it inWhen I made a dollar payment on november 12th I was told I was dollars behind(before I made it)so how am I dollars behind at the end of novemberThey called me once and instead of arguing with them back and forth I decided to contact Revdex.comThey left a message that I was responsible for the transmissionI honestly believe they want me to pay for the transmission when they knew very well it was going outI have a several witnesses that I can bring forth in this issueThe jerking of the truck has never stopped since I had it and that has been the issue with the truck all alongIt had to have been the transmissionI know that they took advantage of meYes, I was wrong for purchasing a truck from them and not following my gut instinct but they need to held accountable for a part in this as well
We regret any confusion
between our company and this very loyal customerI would like to
point out that he leased his vehicle almost two years ago, has driven
over 20,miles and has had few claims, until recently
For the record, he
leased this truck “as-is” with no warrantyHowever, he
did
purchase an optional service contract from a third party provider
This agreement calls for a $deductible for EACH COVERED
REPAIRFrom time to time -when available- Patriot may offer
customers the use of a loaner vehicle, but we do so only as a
“good-will” gestureThe agreement DOES NOT have a loaner car
provision, and we did not have one available at the time
On 8/11/15, Our
customer had three separate claims for which he was charged three
deductibles per the agreementOne for some brake repairs, one for
A/C repair, and one for a suspension idler arm and LEFT (drivers
side) outer tie rod end
On 8/21/15, the
customer returned and we finished the a/c repair and replaced at no
charge or deductible a wheel bearing and wheel spindle and a wheel
alignmentThere was no charge for this
On 9/18, the customer
had to return the truck because the RIGHT (passenger) side tie rod
end brokeWe again did this at no charge as there was some
speculation that the wheel alignment we performed exasperated rusted
tie rod sleeve threads
If any of the repairs
we performed for which a claim was made and a deductible paid, and
those repairs have not cured the problem, we will certainly return
that deductible
Recently a friend of
mine purchased a brand new vehicleAfter about 14,miles usage a
headlamp failedHe had to return three times to get it fixed
Point being? Even brand new cars can cause inconvenience
Sincerely,
*** ***,
President
Our position is unchangedHer lease clearly spells out all the terms and conditions of our agreement I reached out again to the customer and left another voice mail. We are certainly willing to provide a loaner, and I apologize for her inconvenienceIf she refuses to accept the loaner she may simply return the car and the lease will expire.Matt Meadows, General Manager
We are sorry for any inconvenience the customer experienced with her service issues However, we are glad to report that all repairs have been completed, and the customer has satisfactorily re-taken possession of the vehicle. With regard to some of the issues; her temporary tags had
expired and we procured her "hard" license plates as promised and installed them on her car These were NOT some other platesThe car was not driven on any fictitious or unauthorized license platesBeing told that the customer was going to be out of town for some time, we did have it parked in a back row position and other service vehicles-some of which may not have started- were required to be moved to get to her car An exhaust repair was found to be required because of an emissions issueToday's technologically advanced vehicles often create unforeseen problems in other areasIn this case the computer was providing an overly rich fuel mixture which in turn damaged the exhaust catalytic converterAll repairs were completed under service contract or by our "goodwill" warranty Lastly, we are a very busy shop and often our phones literally ring off the hook It is no excuse and we apologize for not being attentive enough. Thank you for your business We do no advertising other then our store signsMost all customers are referrals and we are one of the biggest used car finance dealerships in Cleveland.*** ***, General Manager
I am complaining a second time about a Ford expedition I bought less than months agoI received the truck back only to find out that the only thing that was repaired was the radioThey said my car was repaired after they received the complaint from Revdex.com and told me that I did not have to report themI continued to make paymentsThis past Monday I received a harassing call about me being behind and that all these extra fees were addedI told them that I would make a payment but I wanted them to look at the car because I could not go over mphThe next day I received a call from some one stating that my car was repossessedI was shockedThe same hour I received a call from the accounting manager stating that I owed money for a transmissionI am sure they knew the transmission when they had kept the truck the entire month of OctoberNow, I am with out a car, without a down payment for a car and I am being responsible for a transmission on a truck that already had issues that they were aware of but told me it was spark plugsI feel they used me because I came there alone and that I am a womanI don't want another car from them I want my moneyI want all my money back$down payment , $oil change, car payments for the month of October and November
6/16/To whom it may concern: I am writing in response to complaint number (*** ) The truth is all customers are entitled to their own opinions but not to their own facts, and the fact is this customer was seriously delinquent on her contracted payments and failed to keep promisesFact: On
5/10/She contracted to make a $220-dollar paymentFact: On 5/25/She contracted to make another $220-dollar paymentFact: On 6/1/she had not yet made either paymentFact: On 6/1/she made a $partial payment, not a $payment as she claims(See attached bank transaction.) Further, according to our customer service notes, we made numerous phone calls to collect on these payments on 5/23/Thirteen days after the 5/payment was due we called to ask about her missed paymentAt that time, she indicated she would pay by 5/26/On 5/we called the customer back about the payment now due on 5/and the payment past due payment she promised for the 5/10/paymentShe said she would pay the 5/payment later in the evening and that she would pay the payment due on 5/sometime the following weekShe failed to keep either promise or abide by her agreementPer our company policy we retook possession of the vehicle after she failed to make the two payments and keep her telephone promises Regarding the service and check engine light that required service visits, we apologize, but mechanical, emission and electrical components -operated via computer- are not easy to diagnose and repairI’d wager every used car owner has some story about check engine lightsWhat was nice about this customer’s situation is that all her conditions were under warranty and she did not pay anything at allBy the way, we recorded only two visits by the customer not four as she claims, but there was still a part back-ordered from ***, the car manufacturer(Please find attached the service invoices.) The service issues above did not hinder, as she claims, her registration or plates, which we obtained on her behalfIn summary, this customer was treated with the courtesy and respect we give to all our thousands of customers, and we span over twenty-five years of serving greater ClevelandersWhile she was inconvenienced by a service matter it certainly was not totally in our control, and she was never without a working vehicle, or one that was not registered or licensed This customer simply did not make her financial commitments, and there is nothing we can do for thatSincerely Yours, Matt M*** *** ***
There is no change in our positionThe customer cannot just state when or if they wish to make paymentsWe have always responded to this customer for any legitimate concernsShe just must not like our answer Customer may redeem car and resume lease provided the customer meets her contractual agreements. *** ***
Date Sent: 12/14/5:24:PM Sorry, but her explanation is way off the markThe customer is over $behind on payments and her insurance company dropped her insurance for lack of paymentWe have a long record of phone contact or contact attemptsWe have left voice mail; once spoke directly to customer, who promised to make payment, once spoke to her “in case of emergency contact” when we could not reach her, and at other times her VM was fullWhen we picked up our vehicle because of the defaults, we found the truck would not go fast, and was jerky like a transmission could have failed or been failingHowever, what we found is that the customer had engaged the four wheel drive and was driving4Xis not used for drivingThis has nothing to do with any previous service issues, and it could have been identified, and customer shown by one quick visit to our storeConsumer may re-instate her lease by providing proper insurance and making her payments current. Sincerely,*** ***, General ManagerTell us why here
Business states that they apologize for the delayThe cushions have arrivedThey will be out for delivery on TuesdayThere will be no charge for the upgradeThank you for your patience
We literally service hundreds of vehicles each month and we certainly regret anytime a customer is not satisfied. We would like to point out that this customer has a 50/50, 6000-mile warranty on any covered repair. After about 4,000 miles of driving, the car’s power steering system had a...
hose failure. We made a repair that we thought would correct the issue. Even though the customer had a 50/50 warranty, in the nature of “goodwill” we did not charge her. A little over a month later the repair we corrected began to leak again. But, Again, without any charge whatsoever to the customer, we replaced the entire high-pressure hose with a factory replacement part. Now, several months later another leak has sprung in a different part of the system. The customer, without an appointment, dropped the car off or maybe she just left for a while then waited, but we were unable to repair it on that day. By way of resolution we could: One, make an appointment when we have a courtesy loaner available, or she could drop the car off – Courtesy Loaners are not part of her warranty but we try and make them available- or Two, she could take the vehicle to a third party shop of her choice and we will credit her 50 percent of the cost of the repair as is her warranty. Sincerely, Matt [redacted]
Business indicated in phone call to Revdex.com that the roof is out of warranty, and the complaint was not filed by the person with whom the contract was made.
Business states that they apologize for the delay. The cushions have arrived. They will be out for delivery on Tuesday. There will be no charge for the upgrade. Thank you for your patience.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
I am not satisfied with the company response there have been several times I have reached out to the manager with no responseI did express to them how often I could pay the billThey reprocessed the vehicle very early the default was only imminentSo I would like to start over with them and discuss leasing options
2:pm 06/21/called consumer, she said the business has been in contact with her and she has an apptto take her car in on Friday.Consumer said she doesn't have a lot of faith in the business to do the work properly but she will give them a chance to fix the repairs.Consumer was advised we will assume this matter has been resolved, unless she contacts us to advise us the problems were not fixed by the business
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Business indicated in phone call to Revdex.com that the roof is out of warranty, and the complaint was not filed by the person with whom the contract was made
To whom it may concern, In reference to this complaint, we have been in communication with the consumer and are working on a satisfactory resolutionBest Regards,Matt [redacted]
Date Sent: 12/14/5:48:PMRevdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** They are not being honestI was not driving in four wheel drive it automatically went in itI had a licensed mechanic to drive it and check the fluids and he said that it was the transmissionHe couldn't understand why the dash was saying 4xwhen the knob was saying I know what gear to drive it inWhen I made a dollar payment on november 12th I was told I was dollars behind(before I made it)so how am I dollars behind at the end of novemberThey called me once and instead of arguing with them back and forth I decided to contact Revdex.comThey left a message that I was responsible for the transmissionI honestly believe they want me to pay for the transmission when they knew very well it was going outI have a several witnesses that I can bring forth in this issueThe jerking of the truck has never stopped since I had it and that has been the issue with the truck all alongIt had to have been the transmissionI know that they took advantage of meYes, I was wrong for purchasing a truck from them and not following my gut instinct but they need to held accountable for a part in this as well
We regret any confusion
between our company and this very loyal customerI would like to
point out that he leased his vehicle almost two years ago, has driven
over 20,miles and has had few claims, until recently
For the record, he
leased this truck “as-is” with no warrantyHowever, he
did
purchase an optional service contract from a third party provider
This agreement calls for a $deductible for EACH COVERED
REPAIRFrom time to time -when available- Patriot may offer
customers the use of a loaner vehicle, but we do so only as a
“good-will” gestureThe agreement DOES NOT have a loaner car
provision, and we did not have one available at the time
On 8/11/15, Our
customer had three separate claims for which he was charged three
deductibles per the agreementOne for some brake repairs, one for
A/C repair, and one for a suspension idler arm and LEFT (drivers
side) outer tie rod end
On 8/21/15, the
customer returned and we finished the a/c repair and replaced at no
charge or deductible a wheel bearing and wheel spindle and a wheel
alignmentThere was no charge for this
On 9/18, the customer
had to return the truck because the RIGHT (passenger) side tie rod
end brokeWe again did this at no charge as there was some
speculation that the wheel alignment we performed exasperated rusted
tie rod sleeve threads
If any of the repairs
we performed for which a claim was made and a deductible paid, and
those repairs have not cured the problem, we will certainly return
that deductible
Recently a friend of
mine purchased a brand new vehicleAfter about 14,miles usage a
headlamp failedHe had to return three times to get it fixed
Point being? Even brand new cars can cause inconvenience
Sincerely,
*** ***,
President
Our position is unchangedHer lease clearly spells out all the terms and conditions of our agreement I reached out again to the customer and left another voice mail. We are certainly willing to provide a loaner, and I apologize for her inconvenienceIf she refuses to accept the loaner she may simply return the car and the lease will expire.Matt Meadows, General Manager
We are sorry for any inconvenience the customer experienced with her service issues However, we are glad to report that all repairs have been completed, and the customer has satisfactorily re-taken possession of the vehicle. With regard to some of the issues; her temporary tags had
expired and we procured her "hard" license plates as promised and installed them on her car These were NOT some other platesThe car was not driven on any fictitious or unauthorized license platesBeing told that the customer was going to be out of town for some time, we did have it parked in a back row position and other service vehicles-some of which may not have started- were required to be moved to get to her car An exhaust repair was found to be required because of an emissions issueToday's technologically advanced vehicles often create unforeseen problems in other areasIn this case the computer was providing an overly rich fuel mixture which in turn damaged the exhaust catalytic converterAll repairs were completed under service contract or by our "goodwill" warranty Lastly, we are a very busy shop and often our phones literally ring off the hook It is no excuse and we apologize for not being attentive enough. Thank you for your business We do no advertising other then our store signsMost all customers are referrals and we are one of the biggest used car finance dealerships in Cleveland.*** ***, General Manager
I am complaining a second time about a Ford expedition I bought less than months agoI received the truck back only to find out that the only thing that was repaired was the radioThey said my car was repaired after they received the complaint from Revdex.com and told me that I did not have to report themI continued to make paymentsThis past Monday I received a harassing call about me being behind and that all these extra fees were addedI told them that I would make a payment but I wanted them to look at the car because I could not go over mphThe next day I received a call from some one stating that my car was repossessedI was shockedThe same hour I received a call from the accounting manager stating that I owed money for a transmissionI am sure they knew the transmission when they had kept the truck the entire month of OctoberNow, I am with out a car, without a down payment for a car and I am being responsible for a transmission on a truck that already had issues that they were aware of but told me it was spark plugsI feel they used me because I came there alone and that I am a womanI don't want another car from them I want my moneyI want all my money back$down payment , $oil change, car payments for the month of October and November
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
6/16/To whom it may concern: I am writing in response to complaint number (*** ) The truth is all customers are entitled to their own opinions but not to their own facts, and the fact is this customer was seriously delinquent on her contracted payments and failed to keep promisesFact: On
5/10/She contracted to make a $220-dollar paymentFact: On 5/25/She contracted to make another $220-dollar paymentFact: On 6/1/she had not yet made either paymentFact: On 6/1/she made a $partial payment, not a $payment as she claims(See attached bank transaction.) Further, according to our customer service notes, we made numerous phone calls to collect on these payments on 5/23/Thirteen days after the 5/payment was due we called to ask about her missed paymentAt that time, she indicated she would pay by 5/26/On 5/we called the customer back about the payment now due on 5/and the payment past due payment she promised for the 5/10/paymentShe said she would pay the 5/payment later in the evening and that she would pay the payment due on 5/sometime the following weekShe failed to keep either promise or abide by her agreementPer our company policy we retook possession of the vehicle after she failed to make the two payments and keep her telephone promises Regarding the service and check engine light that required service visits, we apologize, but mechanical, emission and electrical components -operated via computer- are not easy to diagnose and repairI’d wager every used car owner has some story about check engine lightsWhat was nice about this customer’s situation is that all her conditions were under warranty and she did not pay anything at allBy the way, we recorded only two visits by the customer not four as she claims, but there was still a part back-ordered from ***, the car manufacturer(Please find attached the service invoices.) The service issues above did not hinder, as she claims, her registration or plates, which we obtained on her behalfIn summary, this customer was treated with the courtesy and respect we give to all our thousands of customers, and we span over twenty-five years of serving greater ClevelandersWhile she was inconvenienced by a service matter it certainly was not totally in our control, and she was never without a working vehicle, or one that was not registered or licensed This customer simply did not make her financial commitments, and there is nothing we can do for thatSincerely Yours, Matt M*** *** ***
There is no change in our positionThe customer cannot just state when or if they wish to make paymentsWe have always responded to this customer for any legitimate concernsShe just must not like our answer Customer may redeem car and resume lease provided the customer meets her contractual agreements. *** ***
Date Sent: 12/14/5:24:PM Sorry, but her explanation is way off the markThe customer is over $behind on payments and her insurance company dropped her insurance for lack of paymentWe have a long record of phone contact or contact attemptsWe have left voice mail; once spoke directly to customer, who promised to make payment, once spoke to her “in case of emergency contact” when we could not reach her, and at other times her VM was fullWhen we picked up our vehicle because of the defaults, we found the truck would not go fast, and was jerky like a transmission could have failed or been failingHowever, what we found is that the customer had engaged the four wheel drive and was driving4Xis not used for drivingThis has nothing to do with any previous service issues, and it could have been identified, and customer shown by one quick visit to our storeConsumer may re-instate her lease by providing proper insurance and making her payments current. Sincerely,*** ***, General ManagerTell us why here
Business states that they apologize for the delayThe cushions have arrivedThey will be out for delivery on TuesdayThere will be no charge for the upgradeThank you for your patience
We literally service hundreds of vehicles each month and we certainly regret anytime a customer is not satisfied. We would like to point out that this customer has a 50/50, 6000-mile warranty on any covered repair. After about 4,000 miles of driving, the car’s power steering system had a...
hose failure. We made a repair that we thought would correct the issue. Even though the customer had a 50/50 warranty, in the nature of “goodwill” we did not charge her. A little over a month later the repair we corrected began to leak again. But, Again, without any charge whatsoever to the customer, we replaced the entire high-pressure hose with a factory replacement part. Now, several months later another leak has sprung in a different part of the system. The customer, without an appointment, dropped the car off or maybe she just left for a while then waited, but we were unable to repair it on that day. By way of resolution we could: One, make an appointment when we have a courtesy loaner available, or she could drop the car off – Courtesy Loaners are not part of her warranty but we try and make them available- or Two, she could take the vehicle to a third party shop of her choice and we will credit her 50 percent of the cost of the repair as is her warranty. Sincerely, Matt [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Business indicated in phone call to Revdex.com that the roof is out of warranty, and the complaint was not filed by the person with whom the contract was made.
Business states that they apologize for the delay. The cushions have arrived. They will be out for delivery on Tuesday. There will be no charge for the upgrade. Thank you for your patience.