Morton Salt

Initial Business Response / [redacted] (1000, 11, 2015/10/22) */ ***Document Attached [redacted] Dear Mr***, RE: Your claim regarding rust-colored/discolored Morton Potassium Chloride pellets Thank you for your patience as we consulted with our Quality Assurance Team regarding your concernThe results of the investigation were received by our office from the supplier on October 5, at 3:pm CTThe results are as follows: while rare, product can be slightly discolored from contact with equipment during production, packaging and/or shipmentThe source of discoloration is not hazardous, and there would be no risk of harm when the product is used in a water softener as intended A refund check was mailed to you on 10/7/for the market price amount for two bags of Morton Potassium Chloride ($per bag)WWe also included two additional coupons for your use Again, we apologize for the delay in getting answers to you, but we wanted to ensure we had the most accurate information before respondingWe appreciate your patience as we worked with our supplier to address your concern Should you have additional questions or concerns, please don't hesitate to contact me at XXX-XXX-XXXX or via email at [redacted] @mortonsalt.com Sincerely, [redacted] Manager, Consumer Affairs & Engagement Morton Salt, Inc Log#:XXXX-XXXXX Ref# : XXXXXXDH c [redacted]