To Whom it May Concern,
I acknowledge that there was a time lapse for service when the customer called in
When he called again this March 2014, we hopped right on it The person who handled it was
*** He spoke to the
customer and they had agreed that *** would call back with a couple of dates
During this call the customer acknowledged that a couple of days a week he worked from home
The day that *** and ** *** spoke, *** was notified of a reschedule for another job and had an open day available to address ** ***'s concerns
*** tried calling the customer times that day, in fact leaving a message apologizing for calling many times
We try calling ** *** every week As of today he has yet to return one phone call
As soon as he calls us back, we will stop everything to get the work repaired
We would like to resolve this issue as soon as possible and apologize for the delay in response
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
At this point the complain can be removed
Sincerely,
[redacted]
Precision Painting Plus would like to apologize for any inconveniences caused to our customer [redacted].
It is unfortunate that we were unable to come to an agreement sooner.
However, we have discussed...
the issues with [redacted] and came closer to resolving all the issues at hand.
The following is what is being discussed:
[redacted] will get credit in total of $634 as long as the rest of the project balance is paid $3311.34
In addition, an electrician will visit the [redacted] home to determine fault for power outage.
If it is determined that the cause of the outage is due to machines used by Precision Painting Plus, we will pay the electrician to repair the damage caused.
We will update the progress of this complaint until fully resolved.
To Whom it May Concern,
I acknowledge that there was a time lapse for service when the customer called in
When he called again this March 2014, we hopped right on it The person who handled it was
*** He spoke to the
customer and they had agreed that *** would call back with a couple of dates
During this call the customer acknowledged that a couple of days a week he worked from home
The day that *** and ** *** spoke, *** was notified of a reschedule for another job and had an open day available to address ** ***'s concerns
*** tried calling the customer times that day, in fact leaving a message apologizing for calling many times
We try calling ** *** every week As of today he has yet to return one phone call
As soon as he calls us back, we will stop everything to get the work repaired
We would like to resolve this issue as soon as possible and apologize for the delay in response
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
At this point the complain can be removed
Sincerely,
[redacted]
Precision Painting Plus would like to apologize for any inconveniences caused to our customer [redacted].
It is unfortunate that we were unable to come to an agreement sooner.
However, we have discussed...
the issues with [redacted] and came closer to resolving all the issues at hand.
The following is what is being discussed:
[redacted] will get credit in total of $634 as long as the rest of the project balance is paid $3311.34
In addition, an electrician will visit the [redacted] home to determine fault for power outage.
If it is determined that the cause of the outage is due to machines used by Precision Painting Plus, we will pay the electrician to repair the damage caused.
We will update the progress of this complaint until fully resolved.