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Mosaic Insurance Alliance LLC

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Mosaic Insurance Alliance LLC Reviews (1)

Business’ Statement of the Problem:First, I would like to recognize Ms. [redacted] frustration with this situation.  It is never our intent to make insurance any more difficult to understand or frustrating.  There are several factors that attributed to the current situation.  Before the...

policy was signed for, paid for, and issued, there was a good deal of time and effort from both sides to find a solution for a complex insurance product to properly protect a temporary nursing staffing agency that conducts business in multiple states, including California. 
After a short time without communication, Ms. [redacted] asked to have her policy start right away.  In an effort to accomplish this, the WA State required form disclosing agent compensation was not included in the initial DocuSign email.  Upon recognizing the missing form, it was sent to Ms. [redacted] via DocuSign for completion.  This is a standard form.  The overall price Ms. [redacted] agreed to pay did not change in any way.  The form simply documents and discloses agency compensation.
Instead of receiving the form back from Ms. [redacted], she sent an email stating she would not sign the form and to cancel the policy.  When she was asked the reason for cancelling the policy, she stated that she didn’t know she already had another policy in force and wanted to immediately cancel the policy we provided.
As stated on paperwork received by Ms. [redacted], this type of policy has a minimum earned premium of 25%.  That is a requirement outside the control of the agency.  Ms. [redacted] was notified that any refund due to her would be refunded.  It takes time to issue a policy like this and then it takes time to cancel a policy like this.  Plus, add in the mix a premium finance company (Northern Investors), and the process can certainly take as long as it has taken in this case. 
Mosaic Insurance Alliance has refunded all compensation received by providing this policy to Ms. [redacted].  The outstanding balance requested by Ms. [redacted] is the minimum earned premium that the insurance company retained the moment the insurance policy was requested to start. 
If we were notified by Ms. [redacted] of her dissatisfaction over the State required compensation disclosure and her intent to cancel the policy with Mosaic, we would have been able to remind her of the 25% earned premium and consulted her on options to cancel the policy at a more appropriate time.  However, when Ms. [redacted] contacted us, we were told she had other coverage and to cancel this policy immediately, which we did.

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Address: 2122 164th St SW Ste 301, Lynnwood, Washington, United States, 98087-7812

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