Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I am going to take the advice of my attorneyTherefore I will be taking legal action due to the extreme nature of the living situation we were forced to live in and the lack of attention and help from the management.[Provide details of why you are not satisfied with this resolution.] Regards,
Good Afternoon Ms [redacted] called the office on June 5th to report that her AC was not workingMaintenance team members went to check the unit and reported that it was working correctlyAfter reporting the findings to Ms [redacted] we did not hear from her regarding the AC until July 2nd, when she reported that it was not working againA maintenance technician went to Ms***'s apartment and found that, again, the unit was working correctlyOn July 14th the same thing happened with the same resultWhen Ms [redacted] called to report her AC unit not working again on August 3rd, the maintenance technician went to her apartment with a temperature gauge and tested the AC - it registered degreesThe maintenance technician showed the residents, including Ms***, the results of the gauge at which time they became upset and requested he leave the apartmentOn August 24th Ms [redacted] e-mailed the office stating that her AC was yet again not working, Becky, the Property Manager asked maintenance to go to Ms ***s apartment and check the systemWhen the maintenance team arrived at the apartment they were turned away and told the AC was working fineThe Property Manager has not received any further complaints from Ms***If there is a problem with the Air Conditioner, the Maintenance team at [redacted] will be more than happy to fix itAt this time, we will not be giving a discount as the maintenance team has responded to every request Please let me know if you have any questions Laura K [redacted] Mosaic Residential [redacted]
They own my apartment complex in Galveston tx [redacted] apartmentsThis is the most unprofessional corporate owned place of living I have ever been apart ofThe inconsistencies and lack of communication to the residence is astoundingThey will tow your vehicles even though there is no system in place! Very over priced and mold everywhere! I had no a/c for weeks , finally got a unit that constantly runs due to the small capacity of the new ac unit (obviously to save money) power bill is dollars In The summer! Surrounded by some decent people and a lot of trashy others! I have been jerked around since moving here and no help from anyone! I am in the military parked my car outside MY APARTMENT in order to grab my bag before having to be recalled due to a storm ran back outside and my car was gone! They towed it to the south side of Houston at the expense of dollars! I have so much mold it should be condemned! I have brought this up an the only thing they will do is vaccine the vents! Ridiculous!
Good MorningOn 01/05/the Property Manager walked Ms***'s apartment with her at which time she was shown the doorIt was determined that the door needed repair work as there was a hole in one corner and the weather stripping needed to be replacedMs [redacted] also stated that the dishwasher needed to be mounted and pest control was required in the apartment Ms***'s apartment was treated by pest control on 01/07/Another treatment has been set up for the following weekThe dishwasher was correctly mounted to the wall on 01/07/The weatherstripping around the door was replaced and the hole fixed on 01/07/It was then determined that further repair is neededMs***'s door will be fixed today 01/12/Ms [redacted] will receive a concession for her inconvenience and the amount has been discussed with Ms*** Thank you and please let me know if you have any questions Sincerely, Laura K [redacted] Mosaic Residential
Good Afternoon In reviewing the residents file I see that there were charges for the following: Rent, early termination of lease, late fees and unpaid utilities totalling over $4,Unfortunately we no longer manage [redacted] and the only files we have are the lease contract and Final Account StatementPer the Legal Binding contract (Texas Apartment Association Lease) that was signed by the resident on [redacted] *** they were to provide a notice to vacateThis was not received and the apartment was left abandonedAs a result the charges listed above were sent to collectionsThe lease also states that if there is a problem with the apartment and management does not fix the problem in a reasonable amount of time then the resident may send a certified letter providing notice that they are leavingUnfortunately I am unable to locate a certified letter that states such, therefore we have to follow the requirements in the lease We have reached out to the credit bureau and asked that they settle with the resident at % of the original total If you have any questions, please let me know Thank you! [redacted] Director of People Services ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaintI am not satisfied with the resolution because we did provide notice to vacateWhen we called them to find out our last date of residency they told us that they didn't have any record of us living thereIf we agree to make a payment arrangement, I want it off of my credit so I can rent againIt's not fun being homeless with a year old childWe are willing to pay even though, we've tried to resolve this with [redacted] before we vacated the apartmentWe really NEED for this to be resolved because we need a place to liveSo if you could please help us it would be greatly appreciatedOnce again, we are willing to settle this debt over a period of timeWe are begging and pleadingIf there is any way we can work this out it would be greatly appreciatedThank you.[Provide details of why you are not satisfied with this resolution.] Regards,
[A default letter is provided here which... indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. Good morning, I did not know how to respond on the website because for some reason I can no longer see the complaints however, I would like to report that I did get a letter from Mosaic confirming that the balance they claimed I owed would be taken off. I was able to use the letter when I applied for my house last week and was approved for the house on yesterday evening. I really appreciate all the help that was given from the BBB in this matter. I am really happy that this was taken off my credit after 12 long months. Thank you so much! [redacted] ***
Good Afternoon [redacted] has submitted a complaint to the [redacted] We have provided both he and the [redacted] a copy of his Final Account Statement which outlines all outstanding chargesThe [redacted] Resident Relations commitee will soon be meeting to review all documentation provided by [redacted] and our companyThey will then come to a ***ision and let all parties knowPlease let me know if you need anymore information Thank you [redacted] Mosaic Residential [redacted] ***
Good Afternoon I have reviewed the complaint from Ms [redacted] with the maintenance and office team at [redacted] , we have determined the following: In Ms [redacted] complaint she states that she had gone to the office and asked the management team how the rent, water and sewer bills are calculatedIt is my understanding that Ms [redacted] has not asked the managment team this question but if she would like the information she can definately call the property management office and request itThe rent for Ms [redacted] 's apartment was incresed by $upon her renewalThe renewal cost for upgrades was an increase of $which would have put the apartment lease at Market RentAs the renewal cost was $less than market rent upgrades were not performed and never discussed or promisedThe managment and maintenance team has only received one service request from Ms [redacted] and it was to fix her AC, this was done in a timely mannerMosaic does not charge any resident for Maintenance issues or repairLate charges are based on non payment of rent and/or utilities and Mosaic strictly follows the Texas Apartment Association Lease signed by the resident and the management companyMosaic does not lock out residents if they have paid their rent, we abide strictly by the Texas Apartment Asociation lease which outlines procedures for non payment of rent, liens and lock outs We have followed all TAA guidlines appropriately as we are required to do with all residents Mosaic Residential has a great long standing relationship with the residents of Dartford Square and we welcome residents with and without dissabilities and abide by Fair Housing Laws In closing, we will not be able to return any monies to the residentThe one work order that was placed by the resident was completed in a timely mannerIf you have any questions please give me a call at [redacted] Thank you [redacted]
Best towing experience we have ever hadThey were over 25min early than what our insurance company said they would arrive to pick us up after my car completely died on the highwayThey were kind, friendly, informative, and it felt like they genuinely had our best interest in mind, not just towing our carThey actually took us to the Enterprise business because we were traveling and only halfway through our trip when we broke down and we needed a rental to get us all the way homeHe stayed there through the entirety of the process; he had connections with the branch manager at the Enterprise and made direct calls for us before we even got thereHe offered to board our car for free at his shop and he could fix it for much less than the dealership couldAwesome serviceI wouldn't recommend anyone else in the area
Good AfternoonAs stated in the complaint, Mosaic Residential no longer manages [redacted] s and has not since December 22nd Upon signing a lease with Mosaic Residential a $Sure Deposit is dueThis is a non-refundable Sure Bond which *** [redacted] agreed to and signed (Please see attached.) I have blacked out [redacted] 's SSN for security purposes If you have any other questions, please let me know [redacted] Director of People Services Mosaic Residential
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I am going to take the advice of my attorneyTherefore I will be taking legal action due to the extreme nature of the living situation we were forced to live in and the lack of attention and help from the management.[Provide details of why you are not satisfied with this resolution.] Regards,
Good Afternoon Ms [redacted] called the office on June 5th to report that her AC was not workingMaintenance team members went to check the unit and reported that it was working correctlyAfter reporting the findings to Ms [redacted] we did not hear from her regarding the AC until July 2nd, when she reported that it was not working againA maintenance technician went to Ms***'s apartment and found that, again, the unit was working correctlyOn July 14th the same thing happened with the same resultWhen Ms [redacted] called to report her AC unit not working again on August 3rd, the maintenance technician went to her apartment with a temperature gauge and tested the AC - it registered degreesThe maintenance technician showed the residents, including Ms***, the results of the gauge at which time they became upset and requested he leave the apartmentOn August 24th Ms [redacted] e-mailed the office stating that her AC was yet again not working, Becky, the Property Manager asked maintenance to go to Ms ***s apartment and check the systemWhen the maintenance team arrived at the apartment they were turned away and told the AC was working fineThe Property Manager has not received any further complaints from Ms***If there is a problem with the Air Conditioner, the Maintenance team at [redacted] will be more than happy to fix itAt this time, we will not be giving a discount as the maintenance team has responded to every request Please let me know if you have any questions Laura K [redacted] Mosaic Residential [redacted]
They own my apartment complex in Galveston tx [redacted] apartmentsThis is the most unprofessional corporate owned place of living I have ever been apart ofThe inconsistencies and lack of communication to the residence is astoundingThey will tow your vehicles even though there is no system in place! Very over priced and mold everywhere! I had no a/c for weeks , finally got a unit that constantly runs due to the small capacity of the new ac unit (obviously to save money) power bill is dollars In The summer! Surrounded by some decent people and a lot of trashy others! I have been jerked around since moving here and no help from anyone! I am in the military parked my car outside MY APARTMENT in order to grab my bag before having to be recalled due to a storm ran back outside and my car was gone! They towed it to the south side of Houston at the expense of dollars! I have so much mold it should be condemned! I have brought this up an the only thing they will do is vaccine the vents! Ridiculous!
Good MorningOn 01/05/the Property Manager walked Ms***'s apartment with her at which time she was shown the doorIt was determined that the door needed repair work as there was a hole in one corner and the weather stripping needed to be replacedMs [redacted] also stated that the dishwasher needed to be mounted and pest control was required in the apartment Ms***'s apartment was treated by pest control on 01/07/Another treatment has been set up for the following weekThe dishwasher was correctly mounted to the wall on 01/07/The weatherstripping around the door was replaced and the hole fixed on 01/07/It was then determined that further repair is neededMs***'s door will be fixed today 01/12/Ms [redacted] will receive a concession for her inconvenience and the amount has been discussed with Ms*** Thank you and please let me know if you have any questions Sincerely, Laura K [redacted] Mosaic Residential
Good Afternoon In reviewing the residents file I see that there were charges for the following: Rent, early termination of lease, late fees and unpaid utilities totalling over $4,Unfortunately we no longer manage [redacted] and the only files we have are the lease contract and Final Account StatementPer the Legal Binding contract (Texas Apartment Association Lease) that was signed by the resident on [redacted] *** they were to provide a notice to vacateThis was not received and the apartment was left abandonedAs a result the charges listed above were sent to collectionsThe lease also states that if there is a problem with the apartment and management does not fix the problem in a reasonable amount of time then the resident may send a certified letter providing notice that they are leavingUnfortunately I am unable to locate a certified letter that states such, therefore we have to follow the requirements in the lease We have reached out to the credit bureau and asked that they settle with the resident at % of the original total If you have any questions, please let me know Thank you! [redacted] Director of People Services ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaintI am not satisfied with the resolution because we did provide notice to vacateWhen we called them to find out our last date of residency they told us that they didn't have any record of us living thereIf we agree to make a payment arrangement, I want it off of my credit so I can rent againIt's not fun being homeless with a year old childWe are willing to pay even though, we've tried to resolve this with [redacted] before we vacated the apartmentWe really NEED for this to be resolved because we need a place to liveSo if you could please help us it would be greatly appreciatedOnce again, we are willing to settle this debt over a period of timeWe are begging and pleadingIf there is any way we can work this out it would be greatly appreciatedThank you.[Provide details of why you are not satisfied with this resolution.] Regards,
[A default letter is provided here which... indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. Good morning, I did not know how to respond on the website because for some reason I can no longer see the complaints however, I would like to report that I did get a letter from Mosaic confirming that the balance they claimed I owed would be taken off. I was able to use the letter when I applied for my house last week and was approved for the house on yesterday evening. I really appreciate all the help that was given from the BBB in this matter. I am really happy that this was taken off my credit after 12 long months. Thank you so much! [redacted] ***
Good Afternoon [redacted] has submitted a complaint to the [redacted] We have provided both he and the [redacted] a copy of his Final Account Statement which outlines all outstanding chargesThe [redacted] Resident Relations commitee will soon be meeting to review all documentation provided by [redacted] and our companyThey will then come to a ***ision and let all parties knowPlease let me know if you need anymore information Thank you [redacted] Mosaic Residential [redacted] ***
Good Afternoon I have reviewed the complaint from Ms [redacted] with the maintenance and office team at [redacted] , we have determined the following: In Ms [redacted] complaint she states that she had gone to the office and asked the management team how the rent, water and sewer bills are calculatedIt is my understanding that Ms [redacted] has not asked the managment team this question but if she would like the information she can definately call the property management office and request itThe rent for Ms [redacted] 's apartment was incresed by $upon her renewalThe renewal cost for upgrades was an increase of $which would have put the apartment lease at Market RentAs the renewal cost was $less than market rent upgrades were not performed and never discussed or promisedThe managment and maintenance team has only received one service request from Ms [redacted] and it was to fix her AC, this was done in a timely mannerMosaic does not charge any resident for Maintenance issues or repairLate charges are based on non payment of rent and/or utilities and Mosaic strictly follows the Texas Apartment Association Lease signed by the resident and the management companyMosaic does not lock out residents if they have paid their rent, we abide strictly by the Texas Apartment Asociation lease which outlines procedures for non payment of rent, liens and lock outs We have followed all TAA guidlines appropriately as we are required to do with all residents Mosaic Residential has a great long standing relationship with the residents of Dartford Square and we welcome residents with and without dissabilities and abide by Fair Housing Laws In closing, we will not be able to return any monies to the residentThe one work order that was placed by the resident was completed in a timely mannerIf you have any questions please give me a call at [redacted] Thank you [redacted]
Best towing experience we have ever hadThey were over 25min early than what our insurance company said they would arrive to pick us up after my car completely died on the highwayThey were kind, friendly, informative, and it felt like they genuinely had our best interest in mind, not just towing our carThey actually took us to the Enterprise business because we were traveling and only halfway through our trip when we broke down and we needed a rental to get us all the way homeHe stayed there through the entirety of the process; he had connections with the branch manager at the Enterprise and made direct calls for us before we even got thereHe offered to board our car for free at his shop and he could fix it for much less than the dealership couldAwesome serviceI wouldn't recommend anyone else in the area
Good AfternoonAs stated in the complaint, Mosaic Residential no longer manages [redacted] s and has not since December 22nd Upon signing a lease with Mosaic Residential a $Sure Deposit is dueThis is a non-refundable Sure Bond which *** [redacted] agreed to and signed (Please see attached.) I have blacked out [redacted] 's SSN for security purposes If you have any other questions, please let me know [redacted] Director of People Services Mosaic Residential