[redacted] [redacted] Revdex.com: I was in touch with a Francis & Sons representative, MrIgnacio C*** We spoke about the incident and he has expressed his desire to make the situation right He has offered me the opportunity to call him when I am ready to take my vehicle back to the location He will be in touch with the location to let them know to give my vehicle special attention to make sure the job is done correctly He and I are both going to be out of town on vacation next week so we will address the matter upon our return At this stage I am confident that MrC [redacted] will follow through on his promise and I will consider this matter resolved to my satisfaction Regards, [redacted] ***
First, I would like to thank you for allowing me to officially respond to this complaint and to have a chance to resolve this issue Francis and Sons is a neighborhood car wash and we value your comments and take care of our customers I first was made aware of this issue by [redacted] ***, She instructed me that this was her vehicle and explained the problem to me I informed her of our company policy and that it states, we do not remove any stickers from the vehicle unless instructed by the customer I told her I would investigate the issue with the manager and employees involved and would get back with her in a couple of days Upon my investigation, I found that our service advisor wrote on the vehicles window, remove stickers from window, and that you informed the detail technician to remove the stickers also, I then received a phone call a few days later, from you asking what we were going to do about this issue After you explained to me who you were and what the concern was about, I then explained our policy for removal of window stickers alsoYou sent me a picture of your state inspection receipt and I informed you I would inform the owner about the situation and their position was the same as I had informed you in our telephone conversationI then sent you a response to your complaint on our web site, again explaining our position on this issue I can understand you frustration and as a courtesy to you, I would like to offer you a wash and detail service in the same value of the cost of you state inspection sticker of $ I understand that you do not live Arizona, but my offer stands whenever you return to Arizona Thank you, ** *** General Operations Manager Francis and Sons LLC.,
August 24, 2015Revdex.com [redacted] ***Re: Complaint # [redacted] To Whom It May Concern:I met with [redacted] on July 3, at the location where the alleged damage happened [redacted] had left the facility and realized that her rear brake light cover was missing so she returned to the carwash to see if it happened there The site manager went to inspect in the wash tunnel and he located the brake light cover by the air dryers and brought it out to [redacted] *** At that point I was very clear that the company would not be paying for the repairs to the vehicle for the following reasons: The plastic brake light cover showed aging and sun damage After all it is almost years old Where the screws go, there were some small cracks that to me showed signs of over-tightening which only gets worse with time Also the seal (because of the age) had lost its’ adhesiveness which made the cover separate from the base Most importantly, I showed her that we have two signs clearly marked that Francis and Sons is not responsible for loose parts that could come off during the wash process [redacted] understood and she expressed her concern with the brake light not being operational as she was headed out of town and her other rear tail light was also out I sent her over to our lube shop and had the manager replace the bulb free of charge In addition I offered to locate a used or after market replacement part and I offered to install it at no charge, she would only pay for the part She thanked me but declined and said her mechanic would fix it and he could do the same I told her that there would be no money in it for him as he does that for a living and I would be doing it as a courtesy only It is standard to mark up parts at mechanic shops She said he would take care of it as they had a long time relationship A few days later [redacted] called me very upset and demanded that Francis and Sons pay for the repairs I reminded her of our conversation and instead she became even more upset We went one step further and are willing to order the after market part and install it as a courtesy to finalize this claim In conclusion, we stand by our original assessment that the part was loose and that is why it fell off during the wash [redacted] called [redacted] on 8-24-but his call has not been returned However, we are still willing to replace the part with an after market one not as an admission of guilt but as a customer courtesy only Sincerely, [redacted] ***General Operations ManagerFrancis and Sons LLC
I went to get my vehicle cleaned todayI had to go back and have them vacuum out my two back seat rows, dog hair and other stuff still all over the floor and my console still dirty Then when I got home I noticed the dead bugs are still all over the front of my car from my trip and mud up under my tires stillNo pride whatsoever in their jobsThey half assed the things they did doThey wouldn't give me my money back when I went back so I told them they needed to do something I'm a driver and can't even go to work tonight because I can't afford another detail service right now
Researched customer concern with the dealership and have contacted the customer directly to address the concern and potentially have a resolution and are awaiting on a response from her
When Mr [redacted] submitted his complaint to the Francis and Sons page, I ** ***(District Manager for Lube Operations at Francis and Sons) contacted Mr [redacted] to stay on top of the situation I called Mr [redacted] on Sunday Feburay 23rd at 11:30am Mr [redacted] did not answer the phone and a messesge was left Identifiying who I was and what I was calling about Here at Francis and sons we strive on quality of servcie and exceptional customer service I would like the oppotunity to inspect the [redacted] that Mr [redacted] had serviced, so I can determine what may be leaking on the vechicle I have made a second attempt to contact Mr [redacted] today (Febuary 25th) at 2:pm and I left a second messege for Mr [redacted] to please return my phone call I would like the chance to work with Mr [redacted] and see if together we can come up with some type of resolution to this situation Thank you, [redacted] District Manager Lube Opeations Francis and Sons ###-###-####
Francis and Sons Car Wash might is the most unethical business I've ever seen Yesterday they stole my wife's radar detector from her SUV The manager blamed us for not reporting it immediately He said that they saw a radar detector but now they can't find it We asked for a replacement or money to buy new radar detector and he said he couldn't do that Also, they use high pressure sales tactics on the elderly Specifically their glass repair people They intentionally damage your vehicle in order to point out repair to the paint, glass, rims, etc The owners of this company should be put in jail AVOID AT ALL COSTS!
The manager of this place (Alma School/Baseline) needs to be terminated flat outI've overheard him being rude to employees on more than one occasionHardly anyone here speaks English so you can't complain or even give compliments because they all look at you like you are stupid? Its ridiculousI live in the apartments down the street and I have seen the same employees working from am to at nightThat is ridiculous and overworking employeesManagers eat and even smoke in front of customers! The short guy ***, just yells at people and goes to his officeHe is taking way to much advantage of his authorityHe needs to start treating people with respect or be firedEspecially his employees, oh yeah and hire someone that speaks ENGLISH !!! customer Service here sucks.will be going to a different location
This business purports to offer a 50% discount through the Entertainment book, but they are notThe Ultimate Car Wash there is $27.99; the discount is The manager said he had told the owner weeks ago that people were complaining, but the owner (***) refuses to change the discount
Mr*** ***,Thank you for your recent feedback and I want to apologize for the negative experience you had at our facility in MesaHere at Francis and Sons we are a neighborhood car wash and strive to provide the highest level of customer serviceObviously in this instance we fell
short of your expectations.I would be happy to meet with you and take a look at your vehicle in order to resolve this issuePlease feel free contact me on my cell phone ###-###-#### anytimeAgain here at Francis and Sons we value you as a customer and I look forward to meeting with youThank you,*** ***Francis and SonsGeneral Operations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,*** ***
Jeff Francis spoke to *** *** on the week of April 27th, in which both parties agreed to a resolution on May 1, I met with *** *** and provided him with a resolution payment. Regards, Dennis
*** Operations Manager
To Whom It May Concern:I was made aware of this complaint as *** *** *** also left a similar complaint on our web page. I immediately contacted her and advised her that the location she visited is no longer a Francis and Sons Car Wash. That facility was sold months prior
to her visit. She did respond via e-mail and was very nice and apologetic. Also, she said that she would retract her comments but I would imagine at the time there was no way for her to retract this one on the Revdex.com server.I respectably ask that you please remove this complaint from our file asap again as this is not our location. If you need further information please contact me at ***.Thank you,*** ***Francis and Sons?
If I could rate this with a no star I wouldI had a horrible experience I was the first customer of the day, first the coupon they give you on their website couldn't be redeemed because it wasn't printed, second my heavy duty mat got thrown on my leather seat 3rd my antenna was thrown like a piece of trash inside threw the front passenger door, 4th their was no soap threw the carwash, I immediately told one of the carwash employees that I didn't see no soap with an attitude he hopped in the truck and passed it again threw the machine with you can clearly see the second time their was soapI have a videos that I took with my GoPro and also my GoPro gets turned faced up by one of the employees who dry the car so they won't obviously get recorded
Researched customer concern with the dealership and have contacted the customer directly to address the concern and potentially have a resolution and are awaiting on a response from her.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
To whom it may concern, I called the customer back 5 minutes after he had called me and offered a refund and for him to return with a receipt and his money will be returned. I would like to extend an apology and offer a full refund, please send me an address to; [redacted] and I will...
I went to get my vehicle cleaned today. I had to go back and have them vacuum out my two back seat rows, dog hair and other stuff still all over the floor and my console still dirty. Then when I got home I noticed the dead bugs are still all over the front of my car from my trip and mud up under my tires still. No pride whatsoever in their jobs. They half assed the things they did do. They wouldn't give me my money back when I went back so I told them they needed to do something. I'm a driver and can't even go to work tonight because I can't afford another detail service right now.
When Mr. [redacted] submitted his complaint to the Francis and Sons page, I ** [redacted](District Manager for Lube Operations at Francis and Sons) contacted Mr. [redacted] to stay on top of the situation. I called Mr [redacted] on Sunday Feburay 23rd at...
11:30am. Mr. [redacted] did not answer the phone and a messesge was left Identifiying who I was and what I was calling about. Here at Francis and sons we strive on quality of servcie and exceptional customer service. I would like the oppotunity to inspect the [redacted] that Mr [redacted] had serviced, so I can determine what may be leaking on the vechicle. I have made a second attempt to contact Mr. [redacted] today (Febuary 25th) at 2:37 pm and I left a second messege for Mr [redacted] to please return my phone call. I would like the chance to work with Mr [redacted] and see if together we can come up with some type of resolution to this situation.
Thank you,
[redacted]
District Manager
Lube Opeations
Francis and Sons
###-###-####
[redacted] [redacted]
Revdex.com:
I was in touch with a Francis & Sons representative, Mr. Ignacio C[redacted]. We...
spoke about the incident and he has expressed his desire to make the situation right. He has offered me the opportunity to call him when I am ready to take my vehicle back to the location. He will be in touch with the location to let them know to give my vehicle special attention to make sure the job is done correctly. He and I are both going to be out of town on vacation next week so we will address the matter upon our return. At this stage I am confident that Mr. C[redacted] will follow through on his promise and I will consider this matter resolved to my satisfaction.
Regards,
[redacted]
[redacted] [redacted] Revdex.com: I was in touch with a Francis & Sons representative, MrIgnacio C*** We spoke about the incident and he has expressed his desire to make the situation right He has offered me the opportunity to call him when I am ready to take my vehicle back to the location He will be in touch with the location to let them know to give my vehicle special attention to make sure the job is done correctly He and I are both going to be out of town on vacation next week so we will address the matter upon our return At this stage I am confident that MrC [redacted] will follow through on his promise and I will consider this matter resolved to my satisfaction Regards, [redacted] ***
First, I would like to thank you for allowing me to officially respond to this complaint and to have a chance to resolve this issue Francis and Sons is a neighborhood car wash and we value your comments and take care of our customers I first was made aware of this issue by [redacted] ***, She instructed me that this was her vehicle and explained the problem to me I informed her of our company policy and that it states, we do not remove any stickers from the vehicle unless instructed by the customer I told her I would investigate the issue with the manager and employees involved and would get back with her in a couple of days Upon my investigation, I found that our service advisor wrote on the vehicles window, remove stickers from window, and that you informed the detail technician to remove the stickers also, I then received a phone call a few days later, from you asking what we were going to do about this issue After you explained to me who you were and what the concern was about, I then explained our policy for removal of window stickers alsoYou sent me a picture of your state inspection receipt and I informed you I would inform the owner about the situation and their position was the same as I had informed you in our telephone conversationI then sent you a response to your complaint on our web site, again explaining our position on this issue I can understand you frustration and as a courtesy to you, I would like to offer you a wash and detail service in the same value of the cost of you state inspection sticker of $ I understand that you do not live Arizona, but my offer stands whenever you return to Arizona Thank you, ** *** General Operations Manager Francis and Sons LLC.,
August 24, 2015Revdex.com [redacted] ***Re: Complaint # [redacted] To Whom It May Concern:I met with [redacted] on July 3, at the location where the alleged damage happened [redacted] had left the facility and realized that her rear brake light cover was missing so she returned to the carwash to see if it happened there The site manager went to inspect in the wash tunnel and he located the brake light cover by the air dryers and brought it out to [redacted] *** At that point I was very clear that the company would not be paying for the repairs to the vehicle for the following reasons: The plastic brake light cover showed aging and sun damage After all it is almost years old Where the screws go, there were some small cracks that to me showed signs of over-tightening which only gets worse with time Also the seal (because of the age) had lost its’ adhesiveness which made the cover separate from the base Most importantly, I showed her that we have two signs clearly marked that Francis and Sons is not responsible for loose parts that could come off during the wash process [redacted] understood and she expressed her concern with the brake light not being operational as she was headed out of town and her other rear tail light was also out I sent her over to our lube shop and had the manager replace the bulb free of charge In addition I offered to locate a used or after market replacement part and I offered to install it at no charge, she would only pay for the part She thanked me but declined and said her mechanic would fix it and he could do the same I told her that there would be no money in it for him as he does that for a living and I would be doing it as a courtesy only It is standard to mark up parts at mechanic shops She said he would take care of it as they had a long time relationship A few days later [redacted] called me very upset and demanded that Francis and Sons pay for the repairs I reminded her of our conversation and instead she became even more upset We went one step further and are willing to order the after market part and install it as a courtesy to finalize this claim In conclusion, we stand by our original assessment that the part was loose and that is why it fell off during the wash [redacted] called [redacted] on 8-24-but his call has not been returned However, we are still willing to replace the part with an after market one not as an admission of guilt but as a customer courtesy only Sincerely, [redacted] ***General Operations ManagerFrancis and Sons LLC
I went to get my vehicle cleaned todayI had to go back and have them vacuum out my two back seat rows, dog hair and other stuff still all over the floor and my console still dirty Then when I got home I noticed the dead bugs are still all over the front of my car from my trip and mud up under my tires stillNo pride whatsoever in their jobsThey half assed the things they did doThey wouldn't give me my money back when I went back so I told them they needed to do something I'm a driver and can't even go to work tonight because I can't afford another detail service right now
Researched customer concern with the dealership and have contacted the customer directly to address the concern and potentially have a resolution and are awaiting on a response from her
When Mr [redacted] submitted his complaint to the Francis and Sons page, I ** ***(District Manager for Lube Operations at Francis and Sons) contacted Mr [redacted] to stay on top of the situation I called Mr [redacted] on Sunday Feburay 23rd at 11:30am Mr [redacted] did not answer the phone and a messesge was left Identifiying who I was and what I was calling about Here at Francis and sons we strive on quality of servcie and exceptional customer service I would like the oppotunity to inspect the [redacted] that Mr [redacted] had serviced, so I can determine what may be leaking on the vechicle I have made a second attempt to contact Mr [redacted] today (Febuary 25th) at 2:pm and I left a second messege for Mr [redacted] to please return my phone call I would like the chance to work with Mr [redacted] and see if together we can come up with some type of resolution to this situation Thank you, [redacted] District Manager Lube Opeations Francis and Sons ###-###-####
Francis and Sons Car Wash might is the most unethical business I've ever seen Yesterday they stole my wife's radar detector from her SUV The manager blamed us for not reporting it immediately He said that they saw a radar detector but now they can't find it We asked for a replacement or money to buy new radar detector and he said he couldn't do that Also, they use high pressure sales tactics on the elderly Specifically their glass repair people They intentionally damage your vehicle in order to point out repair to the paint, glass, rims, etc The owners of this company should be put in jail AVOID AT ALL COSTS!
The manager of this place (Alma School/Baseline) needs to be terminated flat outI've overheard him being rude to employees on more than one occasionHardly anyone here speaks English so you can't complain or even give compliments because they all look at you like you are stupid? Its ridiculousI live in the apartments down the street and I have seen the same employees working from am to at nightThat is ridiculous and overworking employeesManagers eat and even smoke in front of customers! The short guy ***, just yells at people and goes to his officeHe is taking way to much advantage of his authorityHe needs to start treating people with respect or be firedEspecially his employees, oh yeah and hire someone that speaks ENGLISH !!! customer Service here sucks.will be going to a different location
This business purports to offer a 50% discount through the Entertainment book, but they are notThe Ultimate Car Wash there is $27.99; the discount is The manager said he had told the owner weeks ago that people were complaining, but the owner (***) refuses to change the discount
Mr*** ***,Thank you for your recent feedback and I want to apologize for the negative experience you had at our facility in MesaHere at Francis and Sons we are a neighborhood car wash and strive to provide the highest level of customer serviceObviously in this instance we fell
short of your expectations.I would be happy to meet with you and take a look at your vehicle in order to resolve this issuePlease feel free contact me on my cell phone ###-###-#### anytimeAgain here at Francis and Sons we value you as a customer and I look forward to meeting with youThank you,*** ***Francis and SonsGeneral Operations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,*** ***
Jeff Francis spoke to *** *** on the week of April 27th, in which both parties agreed to a resolution on May 1, I met with *** *** and provided him with a resolution payment. Regards, Dennis
*** Operations Manager
To Whom It May Concern:I was made aware of this complaint as *** *** *** also left a similar complaint on our web page. I immediately contacted her and advised her that the location she visited is no longer a Francis and Sons Car Wash. That facility was sold months prior
to her visit. She did respond via e-mail and was very nice and apologetic. Also, she said that she would retract her comments but I would imagine at the time there was no way for her to retract this one on the Revdex.com server.I respectably ask that you please remove this complaint from our file asap again as this is not our location. If you need further information please contact me at ***.Thank you,*** ***Francis and Sons?
If I could rate this with a no star I wouldI had a horrible experience I was the first customer of the day, first the coupon they give you on their website couldn't be redeemed because it wasn't printed, second my heavy duty mat got thrown on my leather seat 3rd my antenna was thrown like a piece of trash inside threw the front passenger door, 4th their was no soap threw the carwash, I immediately told one of the carwash employees that I didn't see no soap with an attitude he hopped in the truck and passed it again threw the machine with you can clearly see the second time their was soapI have a videos that I took with my GoPro and also my GoPro gets turned faced up by one of the employees who dry the car so they won't obviously get recorded
Researched customer concern with the dealership and have contacted the customer directly to address the concern and potentially have a resolution and are awaiting on a response from her.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
To whom it may concern, I called the customer back 5 minutes after he had called me and offered a refund and for him to return with a receipt and his money will be returned. I would like to extend an apology and offer a full refund, please send me an address to; [redacted] and I will...
promptly respond. Thank You.
I went to get my vehicle cleaned today. I had to go back and have them vacuum out my two back seat rows, dog hair and other stuff still all over the floor and my console still dirty. Then when I got home I noticed the dead bugs are still all over the front of my car from my trip and mud up under my tires still. No pride whatsoever in their jobs. They half assed the things they did do. They wouldn't give me my money back when I went back so I told them they needed to do something. I'm a driver and can't even go to work tonight because I can't afford another detail service right now.
When Mr. [redacted] submitted his complaint to the Francis and Sons page, I ** [redacted](District Manager for Lube Operations at Francis and Sons) contacted Mr. [redacted] to stay on top of the situation. I called Mr [redacted] on Sunday Feburay 23rd at...
11:30am. Mr. [redacted] did not answer the phone and a messesge was left Identifiying who I was and what I was calling about. Here at Francis and sons we strive on quality of servcie and exceptional customer service. I would like the oppotunity to inspect the [redacted] that Mr [redacted] had serviced, so I can determine what may be leaking on the vechicle. I have made a second attempt to contact Mr. [redacted] today (Febuary 25th) at 2:37 pm and I left a second messege for Mr [redacted] to please return my phone call. I would like the chance to work with Mr [redacted] and see if together we can come up with some type of resolution to this situation.
Thank you,
[redacted]
District Manager
Lube Opeations
Francis and Sons
###-###-####
[redacted] [redacted]
Revdex.com:
I was in touch with a Francis & Sons representative, Mr. Ignacio C[redacted]. We...
spoke about the incident and he has expressed his desire to make the situation right. He has offered me the opportunity to call him when I am ready to take my vehicle back to the location. He will be in touch with the location to let them know to give my vehicle special attention to make sure the job is done correctly. He and I are both going to be out of town on vacation next week so we will address the matter upon our return. At this stage I am confident that Mr. C[redacted] will follow through on his promise and I will consider this matter resolved to my satisfaction.
Regards,
[redacted]