I am rejecting this response because: I have made several attempts to schedule a follow-up
from Geremia A physical visit to their business and Ive sent pictures (again) as *** requested *** provided a number of days to meet with the owner I provided an email response that I was available on Friday Sept9th I one did not receive a response I had family visiting for my daughter's 3rd birthday (Sept3rd) as well as a big birthday party to prepare forThe next week would not be available as we were taking taking a trip to Disneyland This info was also provided to ***, so I find it odd and once again disappointing for her to respond that I was not returning emails while on vacation.I responded immediately upon my return and scheduled and confirmed a meeting today WedSept21st @1:30pm with *** Geremia to review my concerns I hope they finally follow through and do arrive today as Im scheduling help with my daughter to put her down for nap so I am able to focus on our conversation
I am rejecting this response because: I assume Geremia Pools came out on Thursday like they said they would because they left a card on the front door, however as of today we have not heard of any resolution to the problem
I am rejecting this response because: I have emailed the owner today that the pool deck has not settled to the pool, and that he should schedule to be at our house by the 30th of this month, To confirm for himself that the repair did not fix our original complaint
Tell us why here...Please be advised that we are working with Mr. [redacted] on
the pool deck issues. We installed deck dowels
to stabilize the deck but this will only
help with a side to side motion. The
deck has lifted, we feel due to the expansive soil in this area, the current
drought and the lack of landscaping in the yard. On the last visit to the pool the landscaping
was completed, this was sometime in October. We completed the re-model of the pool on September 24, 2014, so the yard
had no landscaping for one year, leaving very little moisture in the soil,
causing a desert like condition in the yard and under the deck.There are three small sections that have cracked, but are
still at the same level. We have stated
that we would remove and replace those sections. In addition, we have saw cut through the
score joints to allow the pool deck to settle back down onto the bond
beam. We feel this is working but may
take more time. When it does settle, we
would install a mastic joint between the deck and tile.Mr. [redacted] advised Mr. [redacted] that we would remove the
entire deck, but we will require a waiver, signed by Mr. [redacted], because we feel this will possibly happen
again. Mr. [redacted] responded that he would not agree to sign a waiver.
I am rejecting this response because:Where does the owner take responsibility for content on his website? It's patently a false statement where they "In Bold letters" state "CONTACT US FOR A FREE ESTIMATE" there was "no free anything" from Getemia Pools. I am contacting local television and radio stations to let them know about the scam that this company is pulling through what is certainly 1099 contract employees representing Geremia Pools. This is pure and simple a scam. What professional credentials and education does Geremia rep possess? He indicated that he was a landscape architect. My guess, he is nothing more than your run of the mill salesman who attempts to take 300.00 from each and every consumer who expects a free bid. I will expose this company to every organization so the next guy will not need to feel pressured to pay a fee for something that is advertised for free.Mr. [redacted] needs to take this seriously because this issue has me extremely upset. Many people in my circle are now aware of this scam and as a result of the actions of his represenitive it will cost his company profits on many jobs.
We agreed that Mr. [redacted] has some legitimate complaints, but we need to meet with him. I have personally emailed twice in the last week with no response. I will keep calling and emailing. [redacted]
I spoke with Mr. [redacted] yesterday regarding this matter. I agreed with much of what he had to say and told him that I planned to discuss this with our designer. I think that our designer could have given Mr. [redacted] the information that he needed very easily and we would still be in the...
hunt for this project. Giving rough estimates can be tricky but Mr. [redacted] had enough specifics I think he could have accomplished it without asking for a design fee. It didn't sound like he was asking for an exact price only a ballpark. As I said it can be tricky because in some cases buyers try to hold us to the ballpark number and since there was not a plan available mistakes can be made.In all fairness, our designer is one of the most knowledgeable designers around. He is also very detail oriented which makes him shy away from giving ballparks. He also is one of my most successful salesmen and is very customer oriented. We are in the middle of a very busy year and it is obvious that our designer misread this customer. At the end of our call I told Mr. [redacted] that I would discuss this with [redacted], which I have, and I wish him success in selecting a company to work with on his project.[redacted]
I agreed with this consumer that [redacted] should have given him a more accurate estimate for what our designer was told that he wanted. As I said before it is difficult to give anyone an estimate without an accurate design. Our sales staff can always get pretty close to giving a consumer a ballpark figure before they spend between 6 and 8 hours designing a complete project for them. When projects are straight forward in flat yards many times a design fee is not necessary. Ballpark estimates only allow the customer to say that this will or will not meet their budget. At that point in time the customer can choose to move forward with us or not. When projects are large in scope, have elevations or simply have a lot of detail, a design takes a lot of time all without a contract. The landscape industry will not do a design without a contract but consumers expect pool companies to do elaborate designs for free. Otherwise the free estimate comes from the customer describing what they would like in their project and our salesperson using their knowledge to give them a ballpark. As I said in my first response I thought that our designer could have and should have given this consumer a better estimate based on the information he had. I have discussed this with him and will do so with my entire staff. There is no scam, we have been serving Northern California for over 90 years and giving our customers high quality products and service.Most times our staff encounters consumers that have not purchased a pool before and have no idea what it costs is to build one. This consumer obviously had built pools before which should have told our designer what he needed to do. We take very seriously what our website says and we deal with thousands of consumers every year which means there are that many different expectations of what we are offering and in this case we failed to live up to his.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and welcome the opportunity to work with the business to resolve to open issues.
I am rejecting this response because: I have made several attempts to schedule a follow-up
from Geremia A physical visit to their business and Ive sent pictures (again) as *** requested *** provided a number of days to meet with the owner I provided an email response that I was available on Friday Sept9th I one did not receive a response I had family visiting for my daughter's 3rd birthday (Sept3rd) as well as a big birthday party to prepare forThe next week would not be available as we were taking taking a trip to Disneyland This info was also provided to ***, so I find it odd and once again disappointing for her to respond that I was not returning emails while on vacation.I responded immediately upon my return and scheduled and confirmed a meeting today WedSept21st @1:30pm with *** Geremia to review my concerns I hope they finally follow through and do arrive today as Im scheduling help with my daughter to put her down for nap so I am able to focus on our conversation
I am rejecting this response because: I assume Geremia Pools came out on Thursday like they said they would because they left a card on the front door, however as of today we have not heard of any resolution to the problem
I am rejecting this response because: I have emailed the owner today that the pool deck has not settled to the pool, and that he should schedule to be at our house by the 30th of this month, To confirm for himself that the repair did not fix our original complaint
We have talked to the customer and agreed to make the repairs in the fall.
Tell us why here...Please be advised that we are working with Mr. [redacted] on
the pool deck issues. We installed deck dowels
to stabilize the deck but this will only
help with a side to side motion. The
deck has lifted, we feel due to the expansive soil in this area, the current
drought and the lack of landscaping in the yard. On the last visit to the pool the landscaping
was completed, this was sometime in October. We completed the re-model of the pool on September 24, 2014, so the yard
had no landscaping for one year, leaving very little moisture in the soil,
causing a desert like condition in the yard and under the deck.There are three small sections that have cracked, but are
still at the same level. We have stated
that we would remove and replace those sections. In addition, we have saw cut through the
score joints to allow the pool deck to settle back down onto the bond
beam. We feel this is working but may
take more time. When it does settle, we
would install a mastic joint between the deck and tile.Mr. [redacted] advised Mr. [redacted] that we would remove the
entire deck, but we will require a waiver, signed by Mr. [redacted], because we feel this will possibly happen
again. Mr. [redacted] responded that he would not agree to sign a waiver.
I am rejecting this response because:Where does the owner take responsibility for content on his website? It's patently a false statement where they "In Bold letters" state "CONTACT US FOR A FREE ESTIMATE" there was "no free anything" from Getemia Pools. I am contacting local television and radio stations to let them know about the scam that this company is pulling through what is certainly 1099 contract employees representing Geremia Pools. This is pure and simple a scam. What professional credentials and education does Geremia rep possess? He indicated that he was a landscape architect. My guess, he is nothing more than your run of the mill salesman who attempts to take 300.00 from each and every consumer who expects a free bid. I will expose this company to every organization so the next guy will not need to feel pressured to pay a fee for something that is advertised for free.Mr. [redacted] needs to take this seriously because this issue has me extremely upset. Many people in my circle are now aware of this scam and as a result of the actions of his represenitive it will cost his company profits on many jobs.
We agreed that Mr. [redacted] has some legitimate complaints, but we need to meet with him. I have personally emailed twice in the last week with no response. I will keep calling and emailing. [redacted]
Geremia Pools, Inc. construction department has contacted customer and will make a repair call this Thursday 9 11 15.
I spoke with Mr. [redacted] yesterday regarding this matter. I agreed with much of what he had to say and told him that I planned to discuss this with our designer. I think that our designer could have given Mr. [redacted] the information that he needed very easily and we would still be in the...
hunt for this project. Giving rough estimates can be tricky but Mr. [redacted] had enough specifics I think he could have accomplished it without asking for a design fee. It didn't sound like he was asking for an exact price only a ballpark. As I said it can be tricky because in some cases buyers try to hold us to the ballpark number and since there was not a plan available mistakes can be made.In all fairness, our designer is one of the most knowledgeable designers around. He is also very detail oriented which makes him shy away from giving ballparks. He also is one of my most successful salesmen and is very customer oriented. We are in the middle of a very busy year and it is obvious that our designer misread this customer. At the end of our call I told Mr. [redacted] that I would discuss this with [redacted], which I have, and I wish him success in selecting a company to work with on his project.[redacted]
I agreed with this consumer that [redacted] should have given him a more accurate estimate for what our designer was told that he wanted. As I said before it is difficult to give anyone an estimate without an accurate design. Our sales staff can always get pretty close to giving a consumer a ballpark figure before they spend between 6 and 8 hours designing a complete project for them. When projects are straight forward in flat yards many times a design fee is not necessary. Ballpark estimates only allow the customer to say that this will or will not meet their budget. At that point in time the customer can choose to move forward with us or not. When projects are large in scope, have elevations or simply have a lot of detail, a design takes a lot of time all without a contract. The landscape industry will not do a design without a contract but consumers expect pool companies to do elaborate designs for free. Otherwise the free estimate comes from the customer describing what they would like in their project and our salesperson using their knowledge to give them a ballpark. As I said in my first response I thought that our designer could have and should have given this consumer a better estimate based on the information he had. I have discussed this with him and will do so with my entire staff. There is no scam, we have been serving Northern California for over 90 years and giving our customers high quality products and service.Most times our staff encounters consumers that have not purchased a pool before and have no idea what it costs is to build one. This consumer obviously had built pools before which should have told our designer what he needed to do. We take very seriously what our website says and we deal with thousands of consumers every year which means there are that many different expectations of what we are offering and in this case we failed to live up to his.
Company is making attempts to reach consumer to schedule a meeting to address his concerns.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and welcome the opportunity to work with the business to resolve to open issues.