I am rejecting this response because:Where does the owner take responsibility for content on his website? It's patently a statement where they "In Bold letters" state "CONTACT US FOR A FREE ESTIMATE" there was "no free anything" from Getemia PoolsI am contacting local television and radio stations to let them know about the scam that this company is pulling through what is certainly contract employees representing Geremia PoolsThis is pure and simple a scamWhat professional credentials and education does Geremia rep possess? He indicated that he was a landscape architectMy guess, he is nothing more than your run of the mill salesman who attempts to take from each and every consumer who expects a free bidI will expose this company to every organization so the next guy will not need to feel pressured to pay a fee for something that is advertised for free.Mr [redacted] needs to take this seriously because this issue has me extremely upsetMany people in my circle are now aware of this scam and as a result of the actions of his represenitive it will cost his company profits on many jobs
I spoke with Mr [redacted] yesterday regarding this matter I agreed with much of what he had to say and told him that I planned to discuss this with our designer I think that our designer could have given Mr [redacted] the information that he needed very easily and we would still be in the hunt for this project Giving rough estimates can be tricky but Mr [redacted] had enough specifics I think he could have accomplished it without asking for a design fee It didn't sound like he was asking for an exact price only a ballpark As I said it can be tricky because in some cases buyers try to hold us to the ballpark number and since there was not a plan available mistakes can be made.In all fairness, our designer is one of the most knowledgeable designers around He is also very detail oriented which makes him shy away from giving ballparks He also is one of my most successful salesmen and is very customer oriented We are in the middle of a very busy year and it is obvious that our designer misread this customer At the end of our call I told Mr [redacted] that I would discuss this with ***, which I have, and I wish him success in selecting a company to work with on his project[redacted]
Tell us why here...Please be advised that we are working with Mr [redacted] on the pool deck issues We installed deck dowels to stabilize the deck but this will only help with a side to side motion The deck has lifted, we feel due to the expansive soil in this area, the current drought and the lack of landscaping in the yard On the last visit to the pool the landscaping was completed, this was sometime in October We completed the re-model of the pool on September 24, 2014, so the yard had no landscaping for one year, leaving very little moisture in the soil, causing a desert like condition in the yard and under the deck.There are three small sections that have cracked, but are still at the same level We have stated that we would remove and replace those sections In addition, we have saw cut through the score joints to allow the pool deck to settle back down onto the bond beam We feel this is working but may take more time When it does settle, we would install a mastic joint between the deck and tile.Mr [redacted] advised Mr [redacted] that we would remove the entire deck, but we will require a waiver, signed by Mr [redacted] , because we feel this will possibly happen againMr [redacted] responded that he would not agree to sign a waiver
Geremia Pools, Incconstruction department has contacted customer and will make a repair call this Thursday
I am rejecting this response because:Where does the owner take responsibility for content on his website? It's patently a statement where they "In Bold letters" state "CONTACT US FOR A FREE ESTIMATE" there was "no free anything" from Getemia PoolsI am contacting local television and radio stations to let them know about the scam that this company is pulling through what is certainly contract employees representing Geremia PoolsThis is pure and simple a scamWhat professional credentials and education does Geremia rep possess? He indicated that he was a landscape architectMy guess, he is nothing more than your run of the mill salesman who attempts to take from each and every consumer who expects a free bidI will expose this company to every organization so the next guy will not need to feel pressured to pay a fee for something that is advertised for free.Mr [redacted] needs to take this seriously because this issue has me extremely upsetMany people in my circle are now aware of this scam and as a result of the actions of his represenitive it will cost his company profits on many jobs
I spoke with Mr [redacted] yesterday regarding this matter I agreed with much of what he had to say and told him that I planned to discuss this with our designer I think that our designer could have given Mr [redacted] the information that he needed very easily and we would still be in the hunt for this project Giving rough estimates can be tricky but Mr [redacted] had enough specifics I think he could have accomplished it without asking for a design fee It didn't sound like he was asking for an exact price only a ballpark As I said it can be tricky because in some cases buyers try to hold us to the ballpark number and since there was not a plan available mistakes can be made.In all fairness, our designer is one of the most knowledgeable designers around He is also very detail oriented which makes him shy away from giving ballparks He also is one of my most successful salesmen and is very customer oriented We are in the middle of a very busy year and it is obvious that our designer misread this customer At the end of our call I told Mr [redacted] that I would discuss this with ***, which I have, and I wish him success in selecting a company to work with on his project[redacted]
Tell us why here...Please be advised that we are working with Mr [redacted] on the pool deck issues We installed deck dowels to stabilize the deck but this will only help with a side to side motion The deck has lifted, we feel due to the expansive soil in this area, the current drought and the lack of landscaping in the yard On the last visit to the pool the landscaping was completed, this was sometime in October We completed the re-model of the pool on September 24, 2014, so the yard had no landscaping for one year, leaving very little moisture in the soil, causing a desert like condition in the yard and under the deck.There are three small sections that have cracked, but are still at the same level We have stated that we would remove and replace those sections In addition, we have saw cut through the score joints to allow the pool deck to settle back down onto the bond beam We feel this is working but may take more time When it does settle, we would install a mastic joint between the deck and tile.Mr [redacted] advised Mr [redacted] that we would remove the entire deck, but we will require a waiver, signed by Mr [redacted] , because we feel this will possibly happen againMr [redacted] responded that he would not agree to sign a waiver
Company is making attempts to reach consumer to schedule a meeting to address his concerns