Revdex.com: I have reviewed the response made by the business in reference to my concern, and welcome the opportunity to work with the business to resolve to open issues
I agreed with this consumer that [redacted] should have given him a more accurate estimate for what our designer was told that he wanted As I said before it is difficult to give anyone an estimate without an accurate design Our sales staff can always get pretty close to giving a consumer a ballpark figure before they spend between and hours designing a complete project for them When projects are straight forward in flat yards many times a design fee is not necessary Ballpark estimates only allow the customer to say that this will or will not meet their budget At that point in time the customer can choose to move forward with us or not When projects are large in scope, have elevations or simply have a lot of detail, a design takes a lot of time all without a contract The landscape industry will not do a design without a contract but consumers expect pool companies to do elaborate designs for free Otherwise the free estimate comes from the customer describing what they would like in their project and our salesperson using their knowledge to give them a ballpark As I said in my first response I thought that our designer could have and should have given this consumer a better estimate based on the information he had I have discussed this with him and will do so with my entire staff There is no scam, we have been serving Northern California for over years and giving our customers high quality products and service.Most times our staff encounters consumers that have not purchased a pool before and have no idea what it costs is to build one This consumer obviously had built pools before which should have told our designer what he needed to doWe take very seriously what our website says and we deal with thousands of consumers every year which means there are that many different expectations of what we are offering and in this case we failed to live up to his
Revdex.com: I have reviewed the response made by the business in reference to my concern, and welcome the opportunity to work with the business to resolve to open issues
I agreed with this consumer that [redacted] should have given him a more accurate estimate for what our designer was told that he wanted As I said before it is difficult to give anyone an estimate without an accurate design Our sales staff can always get pretty close to giving a consumer a ballpark figure before they spend between and hours designing a complete project for them When projects are straight forward in flat yards many times a design fee is not necessary Ballpark estimates only allow the customer to say that this will or will not meet their budget At that point in time the customer can choose to move forward with us or not When projects are large in scope, have elevations or simply have a lot of detail, a design takes a lot of time all without a contract The landscape industry will not do a design without a contract but consumers expect pool companies to do elaborate designs for free Otherwise the free estimate comes from the customer describing what they would like in their project and our salesperson using their knowledge to give them a ballpark As I said in my first response I thought that our designer could have and should have given this consumer a better estimate based on the information he had I have discussed this with him and will do so with my entire staff There is no scam, we have been serving Northern California for over years and giving our customers high quality products and service.Most times our staff encounters consumers that have not purchased a pool before and have no idea what it costs is to build one This consumer obviously had built pools before which should have told our designer what he needed to doWe take very seriously what our website says and we deal with thousands of consumers every year which means there are that many different expectations of what we are offering and in this case we failed to live up to his