Moses Family Dental Care

See attached file September 17, Revdex.com of Western Pennsylvania [redacted] Attn: [redacted] Re: [redacted] Dear ***: This is in response to your letter dated September 15, Attached is a refund check in the amount of $made payable to [redacted] Just to inform you, during my conversation with [redacted] ; he became very rudeStaying calm, I addressed his issueI never received a letter from him dated July 7, Our office is an upstanding one and when a refund is due to any patients, it is sent to them in a reasonable amount of time — ncerely, *** [redacted] Office Manager***

See attached file
September 17,2014
Revdex.com of Western Pennsylvania[redacted]
Attn: [redacted]
Re: [redacted]
Dear [redacted]:
This is in response to your letter dated September 15, 2014. Attached...

is a refund check in the amount of
$55.00 made payable to [redacted]
Just to inform you, during my conversation with [redacted]; he became very rude. Staying calm, I
addressed his issue. I never received a letter from him dated July 7,2014.
Our office is an upstanding one and when a refund is due to any patients, it is sent to them in a
reasonable amount of time.
— ncerely,
[redacted]
Office Manager[redacted]

Review: This office charged myself and my child for services not rendered on a visit on 6-05-2015. As I am now a self-pay and not covered by insurance this dentist office required payment at time of service. I paid the entire amount they requested that day with my debit card. I did not receive an invoice or a receipt. Several weeks later I received and itemized bill from the office requesting additional payments. Upon review of the bill I noticed that there were several services billed that were not performedOn 7-1-14 I called the office and spoke to [redacted] who handled their billing and she insisted that it was written on the chart that way. After much deliberation she relented and said it was a mistake and they would refund the balance. She said she would mail a revised invoice for me to look over and to send it back if I agreed that the amounts were correct. I returned the document via US Mail on July 7 noting my wish to have them refund the overpayment.I called the office to follow up after a few weeks and [redacted] was not in. I have waited nearly 4 months for them to correct this and return the sum of $55 for their errors and false information.Desired Settlement: Refund of $55 overpayment for services not rendered.Check of previous records to see if they have billed my insurance company for other services that I did not receive.

Business

Response:

See attached file

September 17,2014

Revdex.com of Western Pennsylvania[redacted]

Attn: [redacted]

Re: [redacted]

Dear [redacted]:

This is in response to your letter dated September 15, 2014. Attached is a refund check in the amount of

$55.00 made payable to [redacted]

Just to inform you, during my conversation with [redacted]; he became very rude. Staying calm, I

addressed his issue. I never received a letter from him dated July 7,2014.

Our office is an upstanding one and when a refund is due to any patients, it is sent to them in a

reasonable amount of time.

— ncerely,

Office Manager[redacted]