The customer brought their truck into our service department a number of timesWe tried to diagnose and replicate the problem, but could not We worked on it at no cost for a year, and could not legitimize their claims
We apologized for the oversight on not registering the Extended Service Contract We performed his service and covered the cost of the service and deductible and gave him a loaner vehicle We also gave him the choice of refunding the $he originally paid or to give him another comparable service contract at a discount He chose the refund for $yesterday on Jan26,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]I have not heard back from this car dealership for weeks since my last complaint to the Revdex.comThe last time I spoke with them they told me they couldn't help me since I am not But what it boils down to is that they do not want to pay to rent a car for me that I can drive legally while they get the mess they created straightened upSince my last complaint I have been pulled over and threatened by the police that next time they stop me they're going to have to give me a ticket and tow my illegal car since it has no tags and the temporary registration is now dead Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am talk u (Revdex.com) on phone this morning they did not talk to me yet to repair my car if they repair my car I will except there offer but I am not got any call from they bz they charged me $dollars and problem still same Regards, [redacted] ***
The recall for this vehicle SI Bwas issued in At the time of repair there was a procedure to remove and scan the injectors and BMW would advise the dealer which ones to replaceIn June of when this vehicle had the recall performed that was still the procedureThe recall was performed according to BMW instructions and only injectors of the were deemed to be needed to be replaced at that timeIt has been years since that recallThese remaining injectors have most likely just failed due to wear and tearWe have consulted BMW and no further repairs or adjustments will be done [redacted] Service Directror, Moses BMW
The customer brought their truck into our service department a number of timesWe tried to diagnose and replicate the problem, but could not We worked on it at no cost for a year, and could not legitimize their claims
We apologized for the oversight on not registering the Extended Service Contract We performed his service and covered the cost of the service and deductible and gave him a loaner vehicle We also gave him the choice of refunding the $he originally paid or to give him another comparable service contract at a discount He chose the refund for $yesterday on Jan26,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]I have not heard back from this car dealership for weeks since my last complaint to the Revdex.comThe last time I spoke with them they told me they couldn't help me since I am not But what it boils down to is that they do not want to pay to rent a car for me that I can drive legally while they get the mess they created straightened upSince my last complaint I have been pulled over and threatened by the police that next time they stop me they're going to have to give me a ticket and tow my illegal car since it has no tags and the temporary registration is now dead Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am talk u (Revdex.com) on phone this morning they did not talk to me yet to repair my car if they repair my car I will except there offer but I am not got any call from they bz they charged me $dollars and problem still same Regards, [redacted] ***
The customer is coming in next week so we can try to address this issue
The recall for this vehicle SI Bwas issued in At the time of repair there was a procedure to remove and scan the injectors and BMW would advise the dealer which ones to replaceIn June of when this vehicle had the recall performed that was still the procedureThe recall was performed according to BMW instructions and only injectors of the were deemed to be needed to be replaced at that timeIt has been years since that recallThese remaining injectors have most likely just failed due to wear and tearWe have consulted BMW and no further repairs or adjustments will be done [redacted] Service Directror, Moses BMW