Moses Lake Chamber of Commerce

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This is the third time they've attempted to "repair" the issueIn previous service they've failedI have little faith that they're able to resolve this issueI have no interest in going back and forth with this "business" who refuses to do the right thing in returning my money They broke my windshield and it hasnt been repaired properlyIn addition, my AC, the original issue, has yet to get as cool as beforePlease refund me my moneyThis is unacceptable service to say the least [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***

***, I have reviewed [redacted] complaintShe was fully made aware that the windshield could break and that she would be responsible for a replacement if that occurredAs in her complaint, she agreed for Royal to proceed with the repairsAlso, she came in to pick up her vehicle between and according to my service manager [redacted] did complain that there was a water leak and we agreed to take care of the problem if this was the case and if it was the windshield, we would contact the company that did the install [redacted] brought the vehicle back to us yesterday and we are doing a leak test as I write this

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have attached further information relative to my complaintThis information has already been sent to the [redacted] 's office Regards, [redacted]

I am writing you back in response to Mr*** complaint against Royal ChevroletMr*** came in on a sunnySaturday to take delivery of his new vehicle, and upon inspection noticed some light surface scratches on the vehicleThe sales manager, in good faith, reduced the cost of the
vehicle by $*** to offset the cost of detailing the vehicle and removing the scratchesMr*** agreed to these terms, shook the hand of the manager, and proceeded with the paperworkRoyal had secured an estimate from its own body shop that the light surface scratches could be fixed for between $*** and $***At any time, Mr *** had the opportunity to back out of the deal, but he chose to go forward with the purchase.Once Mr*** got home, he sought out estimates to repair the scratches and got estimates that were quite hirer than our body shopOur manager came to me and asked if we would issue a check for $*** to cover the quotes from the independent detail shopsAlong with the price concession, the $*** check would cover of the quotes that Mr*** received which we know are out of lineI agreed and the check was issuedBoth times, Royal Chevrolet has complied with Mr*** requests, and Royal has done everything that we are going to do on this matterRoyal has more than fulfilled its obligations to Mr***.Sincerely,Del M***, Owner

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Ms*** had a car financed with *** *** ***, and included in her loan was gap insuranceUnder circumstances, we use our own gap insurance company, but Tidewater Finance only allows their own gap
insurance on their contractsIt was a completely different process for our warranty clerk to processMs*** talked numerous times to our clerk on the phone and seemed satisfied with the processA check was sent to *** *** and cashed by them on February 15thThe money due Ms*** has to come directly from the finance company because it is their insuranceIf Ms*** has not received her check, she should contact the finance company directlyWe apologize for any delay since it was outside the norm on how we process insurance refunds.Thanks

***, I have reviewed *** *** complaintShe was fully made aware that the windshield could break and that she would be responsible for a replacement if that occurredAs in her complaint, she agreed for Royal to proceed with the repairsAlso, she came in to pick up her vehicle between and according to my service manager*** *** did complain that there was a water leak and we agreed to take care of the problem if this was the case and if it was the windshield, we would contact the company that did the install*** *** brought the vehicle back to us yesterday and we are doing a leak test as I write this

I am responding to Mr ***'s complaintMr *** purchased a GM Certified used car from our dealershipMost used vehicles will have a blemish or scratch on it, but there are savings with the purchase of used over newMr *** had the vehicle for several days before the deal was finalizedThen
several days after finalizing the deal, Mr *** complained about the scratches and the windshieldThe vehicle scratches have already been touched up and we agreed to fix the windshield when our windshield repairer returned from vacationNot to inconvenience Mr ***, we will have our repairer do the repairs at his house or place of businessIf he would like to have the scratches looked at again by our touch up person, we will gladly take care of that as wellThe GM Certified Used Car program has stringent guidelines, and this vehicle passed all of the guidelinesWe will have our salesperson contact Mr *** to arrange the details

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meHowever, I would like to correct a few incorrect statementsAs soon as I got home after purchasing the vehicle is text the salesman and told him there was scratches on the vehicleHe said he would have someone take a look at itI have the text messageI also advised him of the issues where it looks like the bumper is out of alignmentYou all offered no remedy as far as taking anything off the car as it relates to the scratchesIf you are implying I had something to do with the damages which it sounds like you are that is a lie! the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is the third time they've attempted to "repair" the issue. In previous service they've failed. I have little faith that they're able to resolve this issue. I have no interest in going back and forth with this "business" who refuses to  do the right thing in returning my money.  They broke my windshield and it hasnt been repaired properly. In addition, my AC, the original issue, has yet to get as cool as before. Please refund me my money. This is unacceptable service to say the least.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

[redacted],               I have reviewed [redacted] complaint. She was fully made aware that the windshield could break and that she would be responsible for a replacement if that occurred. As in her complaint, she agreed for Royal to...

proceed with the repairs. Also, she came in to pick up her vehicle between 4 and 5 according to my service manager. [redacted] did complain that there was a water leak and we agreed to take care of the problem if this was the case and if it was the windshield, we would contact the company that did the install. [redacted] brought the vehicle back to us yesterday and we are doing a leak test as I write this.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have attached further information relative to my complaint. This information has already been sent to the [redacted]'s office. 
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As I stated in my original complaint after I ask for the [redacted] and received an [redacted] vehicle history report that stated no problems. I made a comment, no problems huh, the sales consultant said no problems unless someone had some work done that knows somebody and didn't repot it. And that someone was Royal Chevrolet. I gave Royal Chevrolet a deposit of [redacted] on February 21, 2017 to hold the vehicle while I thought about it. I returned the next day to purchase the vehicle and I did . I think Royal Chevrolet had able time to tell me they had installed a used transmission before I made my purchase. When I returned the vehicle the first time of many, they gave my an invoice[redacted](see attached) that showed a used transmission installed on November 4, 2016 with a 3yr parts and labor warranty. They should have let me make the choice on whether or not I wanted to purchase a [redacted] vehicle with just [redacted] miles on it with a used transmission.
Regards,
[redacted]

[redacted] Attached is our response to a complaint filed by Mr. [redacted].  I apologize for taking so long to respond.  My brother [redacted] and I have been out of the office a great deal over the past month due to the passing of our father.  Please let me know if you have any further...

questions about the complaint. Sincerely, [redacted] President