Moshells of Plainfield

We've submitted pictures proving that the curtains were not flawed as per the customer's complaint; we've submitted a copy of our email to the customer proving we sent her a return label and attached a copy of said return label; we've issued a refund for the returned merchandise; and we've removed her from our mailing listWe are not obligated to issue a refund for the shipping charge for non-defective merchandiseThe shipping charge of $will not be refundedRegards,Moshells

Complaint: [redacted] I am rejecting this response because:Of course these fools are going to send you pictures of none damaged /bad manufactured stuffI can do the same thingIf I were dishonest.My next course of action is to due.I don't need to pay shipping both ways.They need to refund percent of what I paid.Since I did not get good quality products Regards, [redacted] ***

Customer was informed via email that refunds are issued within 5-business days of receipt (does not include weekends and public holidays)Refund was issued on 3/(within the 5-business days)Shipping is non-refundableRe: Moshells.com Return [redacted] Hi [redacted] Your return was received on 2/Refunds are issued within 5-business days of receipt.Regards,Moshells.com [redacted] Feb 15th @ 12:PM

Full refund issued on 5/

Customer's order was shipped on 12/and delivered on 12/Please see the tracking details we obtained from *** below: *** Proof of Delivery Dear Customer, This notice serves as proof of delivery for the shipment listed belowTracking Number: *** Service:*** Ground Weight:
lbs Shipped/Billed On:12/02/Delivered On: 12/10/11:A.MDelivered To: MONTE VISTA, CO, US Left At:Front Door Thank you for giving us this opportunity to serve youSincerely, *** Tracking results provided by ***: 12/14/2:P.MET

The customer claimed that the sewing on the curtains she received were unevenUpon inspection of the merchandise, we discovered that was not the case (attached are pictures of the returned merchandise)She was issued a refund for the merchandise, but the shipping was not refundedA restocking fee
was not applied as per her claim

We've submitted pictures proving that the curtains were not flawed as per the customer's complaint; we've submitted a copy of our email to the customer proving we sent her a return label and attached a copy of said return label; we've issued a refund for the returned merchandise; and we've removed her from our mailing listWe are not obligated to issue a refund for the shipping charge for non-defective merchandiseThe shipping charge of $will not be refunded. Regards,Moshells

Customer was informed via email that refunds are issued within 5-14 business days of receipt (does not include weekends and public holidays). Refund was issued on 3/5 (within the 5-14 business days). Shipping is non-refundable. Re: Moshells.com Return [redacted]Hi [redacted]Your return was...

received on 2/14. Refunds are issued within 5-14 business days of receipt.Regards,Moshells.com[redacted]Feb 15th 2018 @ 12:56 PM

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and...

find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Of course these fools are going to send you pictures of none damaged /bad manufactured stuff. I can do the same thing. If I were dishonest.My next course of action is to due.I don't need to pay shipping both ways.They need to refund 100 percent of what I paid.Since I did not get good quality products
Regards,
[redacted]