Moshi

Initial Business Response / [redacted] (1000, 14, 2015/08/11) */ My name is [redacted] and I'm reaching out on behalf of the Moshi customer service department with regards to the case mentioned in the subject line of this message We received a notice regarding this complaint today, and although the letter we received states that this is the third notice we've been sent this is the first time we are seeing it Mr [redacted] reached out to us regarding an issue he experienced with his iVisor Glass, and per our warranty we offered him a discounted replacement product under our Glass Pass [redacted] For our posted warranty policy, please see the following link - http://www.moshi.com/warranty-info Mr [redacted] wanted us to provide him with a replacement device as well as a free replacement screen protector, but as these requests fall outside of our warranty policy we were unable to accommodate himHowever, we did respond to his complaints and offered to assist him within the boundaries of our warranty policyI would be happy to provide a record of his support requests and our team's responses upon request If you have any more questions regarding our warranty or Mr [redacted] 's support request please don't hesitate to let me know Best regards, Initial Consumer Rebuttal / [redacted] (3000, 16, 2015/08/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) All we are asking for is a refund for the product for what we paid for itI would never pay another cent for a replacement screen protector when the first one did not protect the screen and my phone broke! I really should ask for them to pay for the device to be replaced as well which was $99! Final Business Response / [redacted] (4000, 18, 2015/08/19) */ We offer a day money back guarantee on all purchases from our online store, but cannot process refunds for products purchased through third party sellersBecause the product was purchased through a third party reseller and not directly through our store, we are not able to process a refundAny return for refund will have to be pursued through the seller where the item was originally purchasedFor your convenience, here is a link to our return policy as posted on our website - http://www.moshi.com/return-policy Final Consumer Response / [redacted] (4200, 20, 2015/08/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) The At&T store that we bought it from also says that they cannot process any refund due to the product restrictions, we need to go directly through the companyJust shows that this company uses every excuse not to stand behind their productsThis is a waste of time and money

Initial Business Response /* (1000, 5, 2015/10/16) */
We only offer one version of our TrackGuard, so we can confirm with absolute certainty that the customer received the correct model as orderedThe customer's complaint involves an improperly fitting product, but from the photos provided it does
appear that the product fits as intendedWhen properly applied, there should be a small gap (

Initial Business Response /* (1000, 14, 2015/08/11) */
My name is [redacted] and I'm reaching out on behalf of the Moshi customer service department with regards to the case mentioned in the subject line of this message.
We received a notice regarding this complaint today, and although the...

letter we received states that this is the third notice we've been sent this is the first time we are seeing it.
Mr. [redacted] reached out to us regarding an issue he experienced with his iVisor Glass, and per our warranty we offered him a discounted replacement product under our Glass Pass [redacted] For our posted warranty policy, please see the following link - http://www.moshi.com/warranty-info
Mr. [redacted] wanted us to provide him with a replacement device as well as a free replacement screen protector, but as these requests fall outside of our warranty policy we were unable to accommodate him. However, we did respond to his complaints and offered to assist him within the boundaries of our warranty policy. I would be happy to provide a record of his support requests and our team's responses upon request.
If you have any more questions regarding our warranty or Mr. [redacted]'s support request please don't hesitate to let me know.
Best regards,

Initial Consumer Rebuttal /* (3000, 16, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
All we are asking for is a refund for the product for what we paid for it. I would never pay another cent for a replacement screen protector when the first one did not protect the screen and my phone broke! I really should ask for them to pay for the device to be replaced as well which was $99!
Final Business Response /* (4000, 18, 2015/08/19) */
We offer a 30 day money back guarantee on all purchases from our online store, but cannot process refunds for products purchased through third party sellers. Because the product was purchased through a third party reseller and not directly through our store, we are not able to process a refund. Any return for refund will have to be pursued through the seller where the item was originally purchased. For your convenience, here is a link to our return policy as posted on our website - http://www.moshi.com/return-policy
Final Consumer Response /* (4200, 20, 2015/08/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The At&T store that we bought it from also says that they cannot process any refund due to the product restrictions, we need to go directly through the company. Just shows that this company uses every excuse not to stand behind their products. This is a waste of time and money.